raudraido 43 Posted July 10, 2020 Share Posted July 10, 2020 (edited) After my Philips TV 903oled latest firmware update, emby app went completly unusable. It crashes before even starting to play video. Everything else works. VLC, netflix etc. I did factory reset as well. Did not help. How can I understand whats wrong? Edited July 10, 2020 by raudraido Link to comment Share on other sites More sharing options...
ebr 14903 Posted July 10, 2020 Share Posted July 10, 2020 Hi. What version of Android is the TV on now? Also, what version of the app? Thanks. Link to comment Share on other sites More sharing options...
raudraido 43 Posted July 10, 2020 Author Share Posted July 10, 2020 Hi, App version: 1.8.10g Emby server 4.4.3.0 Philips TV firmware TPM171E_R.107.001.132.000 which is Android Oreo 8.0.0 based software Link to comment Share on other sites More sharing options...
ebr 14903 Posted July 10, 2020 Share Posted July 10, 2020 Hi. Can you tell us exactly what you are doing in the app and what happens? Link to comment Share on other sites More sharing options...
raudraido 43 Posted July 10, 2020 Author Share Posted July 10, 2020 Hit play and video wont start. Blue ring appears and then crash/restart of the app or TV Itself. Sometimes black screen and movie just wont start. Can navigate back to emby. Some files are playing, others not. I do not find any connection between files which are not playing. Link to comment Share on other sites More sharing options...
Sammy 735 Posted July 10, 2020 Share Posted July 10, 2020 Maybe start with uninstalling and reinstalling the app. If that doesn't work, post logs.Sent from my SM-G960U1 using Tapatalk Link to comment Share on other sites More sharing options...
raudraido 43 Posted July 11, 2020 Author Share Posted July 11, 2020 5 hours ago, Sammy said: Maybe start with uninstalling and reinstalling the app. If that doesn't work, post logs. Sent from my SM-G960U1 using Tapatalk Did that. No help. Where I can get logs? Server logs shows direct play. It’s not transcoding problem Link to comment Share on other sites More sharing options...
ebr 14903 Posted July 11, 2020 Share Posted July 11, 2020 Hi. Are the problem files high bitrate? If you can cause the issue and then send a log from the app we may be able to see something. Thanks. Link to comment Share on other sites More sharing options...
raudraido 43 Posted July 11, 2020 Author Share Posted July 11, 2020 I did that as well. Do you need additional info from me? Link to comment Share on other sites More sharing options...
ebr 14903 Posted July 11, 2020 Share Posted July 11, 2020 2 minutes ago, raudraido said: I did that as well You sent the log from the app? If so, then yes we need the information requested in the instructions: Quote Then add the following information to your report in the forum: Exactly what you were doing and what happened. Include the name of whatever you played if it is a playback problem The time you sent the log (in Eastern Time please - UTC -5) The name of the Emby user on the local server that was logged in at the time Thanks. Link to comment Share on other sites More sharing options...
raudraido 43 Posted September 5, 2020 Author Share Posted September 5, 2020 (edited) On 7/11/2020 at 7:22 PM, ebr said: You sent the log from the app? If so, then yes we need the information requested in the instructions: Thanks. I was trying to play Seven Worlds, One Planet (2019) - S01E02 - Asia.mkv file, it did not start. After a lot of unresponsive blue ring scrolling on the screen, emby goes back to app main screen. Sent log 19:29 (GMT +3) User name: Raido Raud Edited September 5, 2020 by raudraido Link to comment Share on other sites More sharing options...
ebr 14903 Posted September 5, 2020 Share Posted September 5, 2020 Looks like the TV is having a problem with the audio but it is hard to tell. I would suspect it is some sort of firmware bug or device-specific issue with Exo and that firmware. The app is being shut down for not responding during loading of the video - which is very strange. The latest beta of the app updates Exo. If it is possible for you to test that, we may get lucky... Link to comment Share on other sites More sharing options...
raudraido 43 Posted September 5, 2020 Author Share Posted September 5, 2020 (edited) 10 minutes ago, ebr said: Looks like the TV is having a problem with the audio but it is hard to tell. I would suspect it is some sort of firmware bug or device-specific issue with Exo and that firmware. The app is being shut down for not responding during loading of the video - which is very strange. The latest beta of the app updates Exo. If it is possible for you to test that, we may get lucky... Latest beta of android app? EDIT: It is some kind of sound problem, when I unplugged my receiver from TV, file plays without problems Edited September 5, 2020 by raudraido Link to comment Share on other sites More sharing options...
ebr 14903 Posted September 5, 2020 Share Posted September 5, 2020 12 minutes ago, ebr said: Looks like the TV is having a problem with the audio Try changing some of the TVs audio settings... Link to comment Share on other sites More sharing options...
raudraido 43 Posted September 5, 2020 Author Share Posted September 5, 2020 11 minutes ago, ebr said: Try changing some of the TVs audio settings... No luck. All other media is playing correctly, DTS-MA, DD TRUE-HD etc Link to comment Share on other sites More sharing options...
ebr 14903 Posted September 5, 2020 Share Posted September 5, 2020 So the problem is only one file...? Link to comment Share on other sites More sharing options...
raudraido 43 Posted September 6, 2020 Author Share Posted September 6, 2020 17 hours ago, ebr said: So the problem is only one file...? this whole series won't work. And yesterday discovered more Link to comment Share on other sites More sharing options...
Carlo 4330 Posted September 6, 2020 Share Posted September 6, 2020 Hi, Can up take a screen shot of the bottom of the detail page in a web browser for one or two of these episodes. That will allow us to see the metadata for these files and get a better idea about their content. Thanks, Emby Team Link to comment Share on other sites More sharing options...
raudraido 43 Posted September 6, 2020 Author Share Posted September 6, 2020 17 minutes ago, cayars said: Hi, Can up take a screen shot of the bottom of the detail page in a web browser for one or two of these episodes. That will allow us to see the metadata for these files and get a better idea about their content. Thanks, Emby Team General Unique ID : 147843347425361748830164867608814975618 (0x6F3997CE1810D1820B874FAE9D1A7A82) Complete name : E:\TV\Seven Worlds, One Planet (2019) TV Series\Season S01\Seven Worlds, One Planet (2019) - S01E02 - Asia.mkv Format : Matroska Format version : Version 4 File size : 2.68 GiB Duration : 57 min 42 s Overall bit rate : 6 654 kb/s Encoded date : UTC 2019-12-09 11:36:11 Writing application : mkvmerge v20.0.0 ('I Am The Sun') 64-bit Writing library : libebml v1.3.5 + libmatroska v1.4.8 Writing frontend : StaxRip v1.7.0.6 Video ID : 1 Format : HEVC Format/Info : High Efficiency Video Coding Format profile : Main 10@L4@Main Codec ID : V_MPEGH/ISO/HEVC Duration : 57 min 42 s Bit rate : 5 996 kb/s Width : 1 920 pixels Height : 1 080 pixels Display aspect ratio : 16:9 Frame rate mode : Constant Frame rate : 25.000 FPS Color space : YUV Chroma subsampling : 4:2:0 Bit depth : 10 bits Bits/(Pixel*Frame) : 0.116 Stream size : 2.42 GiB (90%) Writing library : x265 3.2+5-gfbe9fef31:[Windows][GCC 9.2.0][64 bit] 10bit Encoding settings : cpuid=1111039 / frame-threads=3 / numa-pools=12 / wpp / no-pmode / no-pme / no-psnr / no-ssim / log-level=2 / input-csp=1 / input-res=1920x1080 / interlace=0 / total-frames=86550 / level-idc=0 / high-tier=1 / uhd-bd=0 / ref=5 / no-allow-non-conformance / no-repeat-headers / annexb / no-aud / no-hrd / info / hash=0 / no-temporal-layers / open-gop / min-keyint=25 / keyint=250 / gop-lookahead=0 / bframes=8 / b-adapt=2 / b-pyramid / bframe-bias=0 / rc-lookahead=80 / lookahead-slices=4 / scenecut=40 / radl=0 / no-splice / no-intra-refresh / ctu=64 / min-cu-size=8 / no-rect / no-amp / max-tu-size=32 / tu-inter-depth=1 / tu-intra-depth=1 / limit-tu=0 / rdoq-level=2 / dynamic-rd=0.00 / no-ssim-rd / signhide / no-tskip / nr-intra=0 / nr-inter=0 / no-constrained-intra / no-strong-intra-smoothing / max-merge=3 / limit-refs=3 / limit-modes / me=3 / subme=5 / merange=57 / temporal-mvp / no-hme / weightp / no-weightb / no-analyze-src-pics / deblock=-3:-3 / no-sao / no-sao-non-deblock / rd=4 / selective-sao=0 / no-early-skip / rskip / no-fast-intra / no-tskip-fast / no-cu-lossless / no-b-intra / no-splitrd-skip / rdpenalty=0 / psy-rd=2.00 / psy-rdoq=1.00 / no-rd-refine / no-lossless / cbqpoffs=0 / crqpoffs=0 / rc=abr / bitrate=6000 / qcomp=0.60 / qpstep=4 / stats-write=0 / stats-read=2 / cplxblur=20.0 / qblur=0.5 / ipratio=1.40 / pbratio=1.30 / aq-mode=3 / aq-strength=1.00 / cutree / zone-count=0 / no-strict-cbr / qg-size=32 / no-rc-grain / qpmax=69 / qpmin=0 / no-const-vbv / sar=0 / overscan=0 / videoformat=5 / range=0 / colorprim=2 / transfer=2 / colormatrix=2 / chromaloc=0 / display-window=0 / cll=0,0 / min-luma=0 / max-luma=1023 / log2-max-poc-lsb=8 / vui-timing-info / vui-hrd-info / slices=1 / no-opt-qp-pps / no-opt-ref-list-length-pps / no-multi-pass-opt-rps / scenecut-bias=0.05 / no-opt-cu-delta-qp / no-aq-motion / no-hdr / no-hdr-opt / no-dhdr10-opt / no-idr-recovery-sei / analysis-reuse-level=5 / scale-factor=0 / refine-intra=0 / refine-inter=0 / refine-mv=1 / refine-ctu-distortion=0 / no-limit-sao / ctu-info=0 / no-lowpass-dct / refine-analysis-type=0 / copy-pic=1 / max-ausize-factor=1.0 / no-dynamic-refine / no-single-sei / no-hevc-aq / no-svt / no-field / qp-adaptation-range=1.00 Default : Yes Forced : No Audio ID : 2 Format : AAC LC Format/Info : Advanced Audio Codec Low Complexity Codec ID : A_AAC-2 Duration : 57 min 41 s Bit rate : 662 kb/s Channel(s) : 8 channels Channel layout : C L R Ls Rs Lb Rb LFE Sampling rate : 48.0 kHz Frame rate : 46.875 FPS (1024 SPF) Compression mode : Lossy Delay relative to video : 20 ms Stream size : 268 MiB (10%) Language : English Default : Yes Forced : No Text ID : 3 Format : PGS Muxing mode : zlib Codec ID : S_HDMV/PGS Codec ID/Info : Picture based subtitle format used on BDs/HD-DVDs Duration : 56 min 29 s Bit rate : 31.0 kb/s Count of elements : 762 Stream size : 12.5 MiB (0%) Language : English Default : No Forced : No Menu 00:00:00.000 : en:Chapter 1 00:12:55.640 : en:Chapter 2 00:22:14.120 : en:Chapter 3 00:32:51.200 : en:Chapter 4 00:39:17.200 : en:Chapter 5 00:48:13.000 : en:Chapter 6 Link to comment Share on other sites More sharing options...
Carlo 4330 Posted September 6, 2020 Share Posted September 6, 2020 Kind of what I thought they would be. HEVC or h.265 10 bit files. Can you try putting a couple of these files on a thumb drive and plug directly into the TV and play them back this way? Do they play? Link to comment Share on other sites More sharing options...
raudraido 43 Posted September 6, 2020 Author Share Posted September 6, 2020 51 minutes ago, cayars said: Kind of what I thought they would be. HEVC or h.265 10 bit files. Can you try putting a couple of these files on a thumb drive and plug directly into the TV and play them back this way? Do they play? Some sort of audio problem between TV and receiver. Works well only without receiver attached to TV. Link to comment Share on other sites More sharing options...
FrostByte 5042 Posted September 6, 2020 Share Posted September 6, 2020 23 hours ago, raudraido said: Latest beta of android app? EDIT: It is some kind of sound problem, when I unplugged my receiver from TV, file plays without problems The latest version of the ATV beta with the Exoplayer update ebr mentioned can be downloaded from the link below. It will need to be sideloaded 1 Link to comment Share on other sites More sharing options...
raudraido 43 Posted September 7, 2020 Author Share Posted September 7, 2020 22 hours ago, FrostByte said: The latest version of the ATV beta with the Exoplayer update ebr mentioned can be downloaded from the link below. It will need to be sideloaded I narrowed down the problem. Video does not matter at all, problem occurs only with AAC 7.1 sound. It just does not work, if I'm choosing different audio track from that same media, it will work. Even 7.1 TrueHD works, but not AAC 7.1. So, when I choose TrueHD 7.1, which is not supported thru ARC, emby transcodes it to 5.1, but it does not do that with AAC 7.1 Bug? Link to comment Share on other sites More sharing options...
FrostByte 5042 Posted September 7, 2020 Share Posted September 7, 2020 There were some updates to AAC 7.1 playback recently in the updated Exoplayer Did you try to sideloading the beta with the new exoplayer? Link to comment Share on other sites More sharing options...
raudraido 43 Posted September 7, 2020 Author Share Posted September 7, 2020 2 hours ago, FrostByte said: There were some updates to AAC 7.1 playback recently in the updated Exoplayer Did you try to sideloading the beta with the new exoplayer? I did try a little without luck. 1 Link to comment Share on other sites More sharing options...
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