SamES 888 Posted July 29, 2020 Share Posted July 29, 2020 I've not spent any time with Docker so I won't be much use to you, but it is interesting that other clients continue to work. Are they DirectPlaying? Can you recall what might have changed in your setup around the time that this started being an issue? In your library folder paths, do you have 'Shared network folders' set? 1 Link to comment Share on other sites More sharing options...
paddy-emby 2 Posted July 29, 2020 Author Share Posted July 29, 2020 (edited) This will be a bit of a mixed reply: All clients are playing through emby: This has always been an issue, originally I put it down to my low powered server, but it continued with my new server. ---- As a solution to this issue (but mainly to play 4K content with forced subtitles), yesterday I bought an ODroid Kodi box and configured it with "Emby for Kodi". In doing so I had to change my library configuration to: I'm splitting playback on the Samsung TV between the Kodi box and the app. Kodis lack of support for playlists and collections keeps me in the app @SamES Do you think the addition of a shared network folder could have an effect on the Tizen App? I'll monitor things over the next few days/weeks Edited July 30, 2020 by paddy-emby Link to comment Share on other sites More sharing options...
nague 5 Posted January 17, 2021 Share Posted January 17, 2021 (edited) Hi, any update regarding this issue ? My parents bought a new Samsung TV (QE65Q80TATXXC), they followed the USB turorial to install Emby Samsung app (1.0.89), they are able to connect to my server but they are not able to play any contents: No compatible streams available. With the current lockdown here, I'm not able to go and check by myself... All I can say is that Emby Server (4.5.4 debian package) is working flawless with any android / apple apps or web browser , with ou without transcoding. I asked them to try different type of content, even very basic SD mpg4 video (1Mbps - no subtitle) , same issue. In the log, I can see some "max bitrate: 7000000" messages ( 7Mbps), what's very surprising is that "internet quality" app option allow only value from 2Mbps to 96kbps when not "auto". embyserver.txt e1bcf164-4006-4617-9d15-e68c089af8a0.jfif Edited January 17, 2021 by nague Link to comment Share on other sites More sharing options...
SamES 888 Posted January 17, 2021 Share Posted January 17, 2021 Are all transcoding options allowed for that user? Link to comment Share on other sites More sharing options...
nague 5 Posted January 17, 2021 Share Posted January 17, 2021 Yes, all 4 transcoding options. Double check. Link to comment Share on other sites More sharing options...
Luke 36992 Posted January 18, 2021 Share Posted January 18, 2021 8 hours ago, nague said: Hi, any update regarding this issue ? My parents bought a new Samsung TV (QE65Q80TATXXC), they followed the USB turorial to install Emby Samsung app (1.0.89), they are able to connect to my server but they are not able to play any contents: No compatible streams available. With the current lockdown here, I'm not able to go and check by myself... All I can say is that Emby Server (4.5.4 debian package) is working flawless with any android / apple apps or web browser , with ou without transcoding. I asked them to try different type of content, even very basic SD mpg4 video (1Mbps - no subtitle) , same issue. In the log, I can see some "max bitrate: 7000000" messages ( 7Mbps), what's very surprising is that "internet quality" app option allow only value from 2Mbps to 96kbps when not "auto". embyserver.txt 30.05 kB · 1 download e1bcf164-4006-4617-9d15-e68c089af8a0.jfif 72.52 kB · 2 downloads Hi there @nague, please attach the complete emby server log. thanks. Link to comment Share on other sites More sharing options...
nague 5 Posted January 19, 2021 Share Posted January 19, 2021 (edited) Hi @Luke please find in attached file the complete server log. embyserver-63746524800.txt Edited January 19, 2021 by nague Link to comment Share on other sites More sharing options...
Luke 36992 Posted January 20, 2021 Share Posted January 20, 2021 17 hours ago, nague said: Hi @Luke please find in attached file the complete server log. embyserver-63746524800.txt 645.07 kB · 1 download Can you please provide a copy of the media info from the bottom of the web app detail screen for this video? Thanks. Link to comment Share on other sites More sharing options...
nague 5 Posted January 20, 2021 Share Posted January 20, 2021 Here a copy of the media info for the video used during this test (server log). But the issue is similar with many others formats. Thanks for your help. Link to comment Share on other sites More sharing options...
Luke 36992 Posted January 20, 2021 Share Posted January 20, 2021 Does this only happen with videos that have mpeg4/xvid? Link to comment Share on other sites More sharing options...
nague 5 Posted January 21, 2021 Share Posted January 21, 2021 This happen with all videos from my library, most of them are mkv/h264. Link to comment Share on other sites More sharing options...
Luke 36992 Posted January 22, 2021 Share Posted January 22, 2021 16 hours ago, nague said: This happen with all videos from my library, most of them are mkv/h264. Can we look at an example of that? Thanks. Link to comment Share on other sites More sharing options...
dmtg 11 Posted January 22, 2021 Share Posted January 22, 2021 i have same problem in my tv samsung access remote Link to comment Share on other sites More sharing options...
nague 5 Posted January 23, 2021 Share Posted January 23, 2021 Hi @Luke, please find in attached file a new complete emby server log, tests have been done with the following media and different bandwith parameters (auto, 15Mbps, 5Mbps) : The issue appears every time. embyserver (2).txt Link to comment Share on other sites More sharing options...
nague 5 Posted January 26, 2021 Share Posted January 26, 2021 Did logs help you to understand the issue ? Link to comment Share on other sites More sharing options...
Luke 36992 Posted February 4, 2021 Share Posted February 4, 2021 On 1/26/2021 at 11:58 AM, nague said: Did logs help you to understand the issue ? There's nothing obvious here. Are you still having an issue with this? Are you using a reverse proxy? Where does your SSL certificate come from? Link to comment Share on other sites More sharing options...
nague 5 Posted February 4, 2021 Share Posted February 4, 2021 The issue is stil present. I don't use reverse proxy. SSL certificate is Lets's Encrypt. I guess if issue was related to SSL, we won't be able to access home page, right ? Link to comment Share on other sites More sharing options...
Luke 36992 Posted February 4, 2021 Share Posted February 4, 2021 6 hours ago, nague said: The issue is stil present. I don't use reverse proxy. SSL certificate is Lets's Encrypt. I guess if issue was related to SSL, we won't be able to access home page, right ? It's related to SSL. We don't know why you're able to sign in but not play, but we have confirmed in other topics that it is SSL related. Samsung TVs trust a very limited set of certificates and unfortunately they do not publish that list. We think Digicert provides the best change to work with Samsung. Link to comment Share on other sites More sharing options...
nague 5 Posted February 5, 2021 Share Posted February 5, 2021 (edited) Thanks @Luke for your answer. This is really interesting, I’m just wondering why it worked a couples of times (but I can’t reproduce). What’s the 2nd topic ? Digicert is really expensive, for the price of 1 years subscription, I can buy a Shied Pro, so I guess that’s what I’m going to do and keep my free certificate. Edited February 5, 2021 by nague Link to comment Share on other sites More sharing options...
Luke 36992 Posted February 5, 2021 Share Posted February 5, 2021 @dcol had a topic about this, or it may have been a post embedded into another topic. Link to comment Share on other sites More sharing options...
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