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j-will

Fire Cube - no playback

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j-will
Posted (edited)

When attempting playback from a fire TV cube using the Emby application, the screen just goes black with no audio or video.  

Server Dashboard shows playback is occurring.  But it looks like it is reset every 10 seconds.

Server system appears un-phased: CPU and RAM have minor upticks in utilization, network activity increases as expected.

 

playback hardware: Fire TV Cube (1st gen); app version 1.7.92a Registered

Server: Windows 10 VM, passthrough Intel gfx 530; software version 4.4.3.0

 

Playback occurs normally when using iOS, Andriod OS phone/tablet, and Windows.

 

Attached are the two most recent logs.  It appears as though no transcoding took place, as there is not a remux file for this time period.  

 

Any help in pointing to me toward some more troubleshooting steps would help a lot.

embyserver.txt hardware_detection-63729110017.txt

Edited by j-will
added software versions

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ebr

Hi.  What version of Fire OS is on the device?

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ebr

Also, can you cause the problem and then follow the instructions to send a log from the app?

Thanks.

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j-will

Thank ebr,

Fire OS version 6.2.7.1

  • Exactly what you were doing and what happened.  Include the name of whatever you played if it is a playback problem
    • Playback of movie, in this example Zombieland 2
  • The time you sent the log (in Eastern Time please - UTC -5)
    • 1504
  • The name of the Emby user on the local server that was logged in at the time
    • Streaming

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ebr

Hi.  There was no playback in the log you sent.  Did you send the log right after the playback attempt?

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j-will
Just now, ebr said:

Hi.  There was no playback in the log you sent.  Did you send the log right after the playback attempt?

yes

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ebr

Can you please try again and make sure you back straight out to the app home screen and send the log without restarting the app.  Thanks.

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j-will
2 minutes ago, ebr said:

Can you please try again and make sure you back straight out to the app home screen and send the log without restarting the app.  Thanks.

just sent, 15:57

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ebr

Unfortunately, the Fire puts so much "noise" in the log that I still cannot see any critical playback information so let's try this:

What is the exact media info for the item you are playing (from the web app detail page)?

What is the Fire hooked up to and how?

What audio setting is enabled in the app?

You didn't disable any of the transcoding options in the server did you?

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j-will
3 minutes ago, ebr said:

Unfortunately, the Fire puts so much "noise" in the log that I still cannot see any critical playback information so let's try this:

What is the exact media info for the item you are playing (from the web app detail page)?

Media Info

Video

Title1080p H264
CodecH264
AVCYes
ProfileHigh
Level41
Resolution1920x800
Aspect Ratio2.40:1
AnamorphicNo
InterlacedNo
Framerate23.976
Bitrate11,062 kbps
Bit Depth8 bit
Pixel Formatyuv420p
Reference Frames1
NAL4

Audio

TitleEnglish DTS 5.1 (Default)
LanguageEnglish
CodecDTS
ProfileDTS
Layout5.1
Channels6 ch
Bitrate1,536 kbps
Sample Rate48,000 Hz
DefaultYes

Subtitle

TitleEnglish (Default Forced SUBRIP)
LanguageEnglish
CodecSUBRIP
DefaultYes
ForcedYes
ExternalNo
Containermkv

What is the Fire hooked up to and how?

wi-fi

cube is connected directly to TX-NR686 reciever and the receiver to TV via HDMI 

What audio setting is enabled in the app?

audio output: auto

DTS and DTS-HD are checked

You didn't disable any of the transcoding options in the server did you?

I dont think I changed any settings other than turning hardware encoding on

hardware accel: yes

Transcoding thread count: auto

temp path is blank

throttling is not checked

audio boot when down mixing: 2

H264 encoding: auto

CRF: 23

subtitle extraction is checked

 

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ebr

I didn't think the Fire Cube supported DTS... Can you try unchecking that option in the app?

  • Like 1

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j-will

That did it!  I dont remember toggling that setting, but perhaps I did.

 

Thanks for the assistance!

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ebr

Thanks for reporting back.

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