Luke 37008 Posted July 17, 2020 Share Posted July 17, 2020 Hi there, please try lowering the in-app quality setting so that the server does a full transcode of the video. Please see if that helps. Thanks. Link to comment Share on other sites More sharing options...
Jekkyl 1 Posted July 17, 2020 Author Share Posted July 17, 2020 3 minutes ago, Luke said: Hi there, please try lowering the in-app quality setting so that the server does a full transcode of the video. Please see if that helps. Thanks. Hi Luke, Do you mean the Playback quality settings on the Samsung emby app which are set to auto?. Thanks Link to comment Share on other sites More sharing options...
Luke 37008 Posted July 17, 2020 Share Posted July 17, 2020 Yes. If playback is stopping it could be that the bitrate is just too high for the network connection. Try setting it to a low value, for example 3 mbps. Then work your way up as you see success. Link to comment Share on other sites More sharing options...
Jekkyl 1 Posted July 17, 2020 Author Share Posted July 17, 2020 5 minutes ago, Luke said: Yes. If playback is stopping it could be that the bitrate is just too high for the network connection. Try setting it to a low value, for example 3 mbps. Then work your way up as you see success. ok thanks I will try that and see how it goes Link to comment Share on other sites More sharing options...
Jekkyl 1 Posted July 18, 2020 Author Share Posted July 18, 2020 I tried this starting at 3mbps and it still happens. Ive checked the speed of the wifi between the AP and TV and its runs 15mbps+ on average to netflix etc Link to comment Share on other sites More sharing options...
Luke 37008 Posted July 19, 2020 Share Posted July 19, 2020 So you're saying it just stops altogether, or does it just pause and eventually continue? Link to comment Share on other sites More sharing options...
Jekkyl 1 Posted July 19, 2020 Author Share Posted July 19, 2020 1 minute ago, Luke said: So you're saying it just stops altogether, or does it just pause and eventually continue? It stops altogether, mostly it jumps straight back to menu with no resume option until i go back and come back. Occasionally it does a loading circle? for a sec or 2 then goes back to the menu Link to comment Share on other sites More sharing options...
Jekkyl 1 Posted July 22, 2020 Author Share Posted July 22, 2020 anything else to look at? Link to comment Share on other sites More sharing options...
Luke 37008 Posted July 23, 2020 Share Posted July 23, 2020 Do you have any problems playing using the Emby web app? Link to comment Share on other sites More sharing options...
Jekkyl 1 Posted July 27, 2020 Author Share Posted July 27, 2020 On 7/23/2020 at 4:51 AM, Luke said: Do you have any problems playing using the Emby web app? I use the emby web app on another PC and don't have the same issues. Link to comment Share on other sites More sharing options...
Luke 37008 Posted July 27, 2020 Share Posted July 27, 2020 That's strange. Would you mind trying the beta server and see if that has an impact? Thanks. Link to comment Share on other sites More sharing options...
Jekkyl 1 Posted July 27, 2020 Author Share Posted July 27, 2020 2 hours ago, Luke said: That's strange. Would you mind trying the beta server and see if that has an impact? Thanks. Sure I can install the Beta. If I want to switch back to stable can I just pause the Beta updates and switch to stable once its a higher version than the current installed Beta or is a fresh reinstall required? Link to comment Share on other sites More sharing options...
Luke 37008 Posted July 27, 2020 Share Posted July 27, 2020 Generally it's not recommended to go backwards in version numbers, so if you want to switch back to stable, the best time to do that would be when the stable release catches up. Link to comment Share on other sites More sharing options...
Jekkyl 1 Posted August 1, 2020 Author Share Posted August 1, 2020 Ok so its still doing it, if anything its worse and gets stuck with the circle of loading/doom and then goes back to the menu. The wifi is in the same room and Ive tested it on a wired connection and it seems to do the same no matter what Link to comment Share on other sites More sharing options...
Luke 37008 Posted August 1, 2020 Share Posted August 1, 2020 6 hours ago, Jekkyl said: Ok so its still doing it, if anything its worse and gets stuck with the circle of loading/doom and then goes back to the menu. The wifi is in the same room and Ive tested it on a wired connection and it seems to do the same no matter what Can you please provide a new server log from that? Thanks. Link to comment Share on other sites More sharing options...
Jekkyl 1 Posted August 4, 2020 Author Share Posted August 4, 2020 On 8/1/2020 at 3:15 PM, Luke said: Can you please provide a new server log from that? Thanks. It happened today for Monsters, inc . I have attached the full log. 2020-08-04 11:53:31.142 Info HttpServer: HTTP POST http://192.168.178.40:8096/emby/Sessions/Playing/Stopped. UserAgent: Mozilla/5.0 (SMART-TV; LINUX; Tizen 3.0) AppleWebKit/538.1 (KHTML, like Gecko) Version/3.0 TV Safari/538.1 2020-08-04 11:53:31.144 Info SessionManager: Playback stopped reported by app Emby for Samsung 1.0.77 playing Monsters, Inc.. Stopped at 4712990 ms 2020-08-04 11:53:31.145 Info HttpServer: HTTP Response 204 to 192.168.178.25. Time: 3ms. http://192.168.178.40:8096/emby/Sessions/Playing/Stopped 2020-08-04 11:53:31.145 Info Trakt: Playback Stopped embyserver.txt Link to comment Share on other sites More sharing options...
SamES 890 Posted August 10, 2020 Share Posted August 10, 2020 On 7/18/2020 at 5:36 PM, Jekkyl said: I tried this starting at 3mbps and it still happens. Ive checked the speed of the wifi between the AP and TV and its runs 15mbps+ on average to netflix etc @jekyll, when you did this test (dropped it to 3Mbs), can you confirm whether that caused the server to transcode the stream? If not, can you drop the quality down until it does transcode, then confirm if it still occurs. Can you please attached the media info for the file you test with, as well as the ffmpeg logs from the server. It definitely sounds like network connection is being dropped, or something else is affecting the connection. Have you got a lot of devices on your network, maybe something that is causing some issues, or an issue with your router/network switch Link to comment Share on other sites More sharing options...
Jekkyl 1 Posted August 11, 2020 Author Share Posted August 11, 2020 We are in the process of finishing a new extension with new network cabling and a ubquiti wifi system, ill also be be replacing the router> this should be done in the next few days and then I will see if the problem still exists. Link to comment Share on other sites More sharing options...
Luke 37008 Posted August 11, 2020 Share Posted August 11, 2020 That would be great, thanks ! Link to comment Share on other sites More sharing options...
Jekkyl 1 Posted August 13, 2020 Author Share Posted August 13, 2020 So new wiring and patch cables it is still happening. Between 5pm and 7pm I would say it happened 4-6 times.(log attached, watching masterchef). Everytime tonight it seemed to freeze for a few secs and then it would start the next episode. When I stopped it and exited the series and came back I could resume from where it left off. I run emby on another PC elsewhere in the house and never have any issues. On 8/10/2020 at 3:03 PM, SamES said: @jekyll, when you did this test (dropped it to 3Mbs), can you confirm whether that caused the server to transcode the stream? If not, can you drop the quality down until it does transcode, then confirm if it still occurs. Can you please attached the media info for the file you test with, as well as the ffmpeg logs from the server. It definitely sounds like network connection is being dropped, or something else is affecting the connection. Have you got a lot of devices on your network, maybe something that is causing some issues, or an issue with your router/network switch Where do I see if it was transcoding? I don't see a ffmeg-transcode log file for today(13/08/2020) The only thing I haven't replaced yet is the router but struggling to see this being the issue as other machines work fine... embyserver-63732959996.txt Link to comment Share on other sites More sharing options...
FrostByte 5042 Posted August 14, 2020 Share Posted August 14, 2020 There would be an associated ffmpeg-transcode log if transcoding or a ffmpeg-remux if direct streaming. Also, during playback you can bring up Stats for Nerds from the OSD while playing your movie. It should say Direct Playing or if it's Transcoding or streaming it should say why there in that box. Link to comment Share on other sites More sharing options...
Luke 37008 Posted August 14, 2020 Share Posted August 14, 2020 Quote Where do I see if it was transcoding? The stats for nerds feature in the video player can tell you this. Link to comment Share on other sites More sharing options...
Luke 37008 Posted October 4, 2020 Share Posted October 4, 2020 @Jekkyl Are you still running into this with Emby Server 4.5.1? Link to comment Share on other sites More sharing options...
Jekkyl 1 Posted October 4, 2020 Author Share Posted October 4, 2020 7 minutes ago, Luke said: @Jekkyl Are you still running into this with Emby Server 4.5.1? I replaced basically my entire network and the problem seems to be mostly resolved, still have the occasional issue. I was on the Beta version as suggested earlier i thought i had turned off auto updates so i can revert to release but im now on beta 4.6.02! Link to comment Share on other sites More sharing options...
Luke 37008 Posted October 4, 2020 Share Posted October 4, 2020 Thanks for the feedback ! Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now