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MrHMMD

No connection to internet

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MrHMMD

Hi there.

i have the same trouble like some (many) other users with emby and my synology nas. no connection to internet (serverside)

  • check for application update failed
  • check for plugin update failed
  • no metadata download
  • no plugins for installation visible
  • all connection to internet from (emby) serverside are stuck
  • connection to internet from (synology) serverside runs fine

 

my configuration:

  • synology ds413j
  • dsm-version 6.2.3-25426
  • emby server version 4.4.3.0-1
  • fixed ip (no dhcp)
  • no vpn
  • no quick-connect
  • the time and date are set correctly
  • all apps that are not system-relevant are stopped
  • fritz box 7362 SL
  • for normal: differnt Upnp-mappings (temporarily deactivated)

 

i have read many articles. here as well as in synology forums

tried solutions:

  • set date and time correct (ntp) - check - no effect (synology forum)
  • change network settings to dhcp and back to fixed ip - check - no effect (synology forum)
  • deactivate quick-connect - check - no effect (emby forum)
  • deactivate vpn - check (not installed) - guess... no effect 🙃
  • after every change (above) i restarted the nas

after I have searched this forum step by step, this problem seems to occur with version 4.4.3.0 (possibly already with version 4.4.2.0)

since this problem only becomes apparent when you add a new movie or other content or go to the admin console, many users will not have seen or recognized this problem yet. because of the faulty communication no error mails are sent.

my suggestion: is it possible to roll back to the last stable version before 4.4.2.0?

last but not least... 3 screenshots and embyserver.txt:

 

screen1.jpg

screen2.jpg

screen3.jpg

embyserver.txt

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Tzutzu

Forwarded 8096 port on Fritz?

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MrHMMD

hi @tzutzu

no. I didn’t forward any port. my goal isn‘t to reach the server FROM outside. the problem is that the server (emby) DIDN‘T reach the outside. 
the synology itself reaches the internet. 
 

greets

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Happy2Play

Pretty sure this is a open issue as there are several topics with this "TrustFailure" on all external connections.

 

2020-06-25 00:07:54.114 Error HttpClient: Error TrustFailure getting response from 

2020-06-25 00:07:55.930 Error App: Error in The Open Movie Database

MediaBrowser.Model.Net.HttpException: MediaBrowser.Model.Net.HttpException: Error: TrustFailure (Authentication failed, see inner exception.) ---> System.Net.WebException: Error: TrustFailure (Authentication failed, see inner exception.) ---> System.Security.Authentication.AuthenticationException: Authentication failed, see inner exception. ---> Mono.Btls.MonoBtlsException: Ssl error:1000007d:SSL routines:OPENSSL_internal:CERTIFICATE_VERIFY_FAILED

 

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MrHMMD

hi, thanks for your reply...


ok. let's start from here.

i have a virgin hard drive lying here. I will now install this and reinstall dsm on it. without adjustments. and then we'll see if emby runs on this "out of the box" system.

i think i will be finished by sunday.

after that i will post my result here.

have a nice day

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MrHMMD

hey ho...

a little faster than expected ...

my wife went out today 😀

i have now reinstalled my synology with a new hard drive. absolutely clean. no system adjustments ...

first test: i installed emby with standard values. now guess what the problem is ...
emby CANNOT connect to the internet!

like here in this topic, the environment is listed as the cause of the error

i think that soon more and more users whose system has been updated to 4.4.3.0 will report this problem.

under these circumstances i would be happy if someone now says ... "houston .. we have a problem" and that the problem is seen as an "emby" problem. and not as a synology or configuration problem. I personally would find this very helpful ...

my current embyserver.txt is attached

embyserver.txt

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MrHMMD

I found the release page on github.

there is the possibility to download older versions of emby. but unfortunately not for synology.

is it possible to also provide the older installation packages (spk) for synology there?

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lordfpx

Hello,

It's the same issue as discussed in :

Thank you

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Luke

Hi there, are you still running into this?

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lordfpx

On my side at least, yes and I suppose that's the same for others.

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JSopha
4 hours ago, Luke said:

Hi there, are you still running into this?

I am still seeing it on my system

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MrHMMD
6 hours ago, Luke said:

Hi there, are you still running into this?

yes. i am testing several configurations. can't solve the issue... :(

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Paulshelling

Just about to start a topic to say the same thing, Emby doesn't update Metadata and it can't identify anything, it seemed like it wasn't able to connect to the internet. Is this an issue with Synology? What's going on?

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MrHMMD
22 hours ago, Paulshelling said:

Just about to start a topic to say the same thing, Emby doesn't update Metadata and it can't identify anything, it seemed like it wasn't able to connect to the internet. Is this an issue with Synology? What's going on?

it seems to be a problem after the update 4.4.3.0 (maybe already 4.4.2.0)
I personally think it is therefore an emby problem. but in the other threads they only try to present it as a synology problem.
all i can read at regular intervals so far is the question of whether the problem still exists.
questions about a downgrade or a solution or anything else actually go unanswered.
I'm really frustrated :(

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Seger

Firewall disable and show me you Ip Config on Nas...do you have config the DNS Server e.g. 1.1.1.1

best regards,

Seger 

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MrHMMD
34 minutes ago, Seger said:

Firewall disable and show me you Ip Config on Nas...do you have config the DNS Server e.g. 1.1.1.1

best regards,

Seger 

Did you read my first post?

firewall: off

vpn: off

ddns: off

quick connect: off

ip is correct configured. My nas can connect to internet 

look at the attached pictures. 
by the way: I have also installed my synology clean and fresh on a virgin harddrive. And all (and I mean ALL) runs PERFECT. only emby can’t connect to internet. 
 

greets

E40730F1-B95D-4865-B6AD-2D5A670E72E9.jpeg

EEC1896A-D9BD-49E4-B867-735C89B409AA.jpeg

6B939FA3-B57F-4FBE-AF82-60281E92EC84.jpeg

60504287-0225-49CB-855A-1EE090FF0D46.jpeg

1DBD9A81-9DF3-4F2D-A8FB-2FCFEA2498D9.jpeg

35FA825E-F2DE-4818-8145-B33AAEE99029.jpeg

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yarez0

Hi @mrhmmd let's try to renew your certificate, seems that you have a certificate issue

On 6/26/2020 at 1:16 PM, Happy2Play said:

Mono.Btls.MonoBtlsException: Ssl error:1000007d:SSL routines:OPENSSL_internal:CERTIFICATE_VERIFY_FAILED

what is your syno and emby certificate configuration ? 

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MrHMMD
2 hours ago, yarez0 said:

what is your syno and emby certificate configuration ? 

hi @yarez0

how could i get the desired information?

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yarez0

Go to SECURITY in synology parameters and NETWORK in emby 

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MrHMMD
1 hour ago, yarez0 said:

Go to SECURITY in synology parameters and NETWORK in emby 

I am not sure... do you mean this?

zerti1.jpg

zerti2.jpg

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yarez0

Yes. Everything is fine 

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MrHMMD
7 minutes ago, yarez0 said:

Yes. Everything is fine 

thanks for this reply. any other idea?

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yarez0

Do you have internal reverse proxy in use ? Do you have web station installed ?

maybe cloud station is using some ports, I don’t know it 

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MrHMMD

 

1 hour ago, yarez0 said:

Do you have internal reverse proxy in use ? Do you have web station installed ?

maybe cloud station is using some ports, I don’t know it 

no. nothing at all. all services - as far as possible - are disabled. no additional installations. only emby...

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MrHMMD
On 7/1/2020 at 5:36 PM, Luke said:

Hi there, are you still running into this?

@Luke is there anything new?

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