iPenguin02 5 Posted June 5, 2020 Share Posted June 5, 2020 (edited) Just recently I started having issues playing some videos from my firestick. Some videos do work, but other do not. When I hit play the time does not move, but its showing playing. And the screen is just black with no audio.I can play the same videos on the android app no problem. They are both on the same wifi connection.When looking at the dashboard while I attempt to play the video on the firestick it is showing direct play and the time is moving, but not moving on the firestick.Firestick App version 1.7.92a Update: Log file attached. I tried playing a different movie this time around and I get sound this time, just no picture. Edited June 6, 2020 by iPenguin02 Link to comment Share on other sites More sharing options...
Luke 37051 Posted June 5, 2020 Share Posted June 5, 2020 Hi there, can we please look at an example? Please attach the information requested in how to report a media playback issue. thanks ! Link to comment Share on other sites More sharing options...
iPenguin02 5 Posted June 6, 2020 Author Share Posted June 6, 2020 Hi there, can we please look at an example? Please attach the information requested in how to report a media playback issue. thanks ! Hi Luke, Sorry just attached the log file to the thread. Link to comment Share on other sites More sharing options...
ebr 14910 Posted June 6, 2020 Share Posted June 6, 2020 Hi. Please cause this issue for just a few seconds and then follow the instructions in the above article to send a log from the app. Thanks. Link to comment Share on other sites More sharing options...
iPenguin02 5 Posted June 6, 2020 Author Share Posted June 6, 2020 Hi. Please cause this issue for just a few seconds and then follow the instructions in the above article to send a log from the app. Thanks. I attached another log from the server. I also sent the fire stick logs at 3:16 pm (EST) User: iPenguin Movie: Naruto movie, mkv file. Link to comment Share on other sites More sharing options...
ebr 14910 Posted June 6, 2020 Share Posted June 6, 2020 It looks like the item you are playing has no video track. Can we please see the media info for it from the web app detail page? Link to comment Share on other sites More sharing options...
Twitch622 0 Posted June 9, 2020 Share Posted June 9, 2020 I'm trying to play media from my phone to Tony. Link to comment Share on other sites More sharing options...
iPenguin02 5 Posted June 10, 2020 Author Share Posted June 10, 2020 It looks like the item you are playing has no video track. Can we please see the media info for it from the web app detail page? You talking about this? Also here is a screenshot of it playing from the web browser. Link to comment Share on other sites More sharing options...
ebr 14910 Posted June 10, 2020 Share Posted June 10, 2020 When it gets to the Fire it looks like there is no video. Is an ffmpeg log created when you play on the Fire? Link to comment Share on other sites More sharing options...
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