pellimark 1 Posted June 4, 2020 Share Posted June 4, 2020 (edited) Hi, I had a beelink mini, where I used to play my media using Emby for Android TV and worked perfectly fine, however this week i purchased a new box the A95x Max plus, however when I open Emby for Android TV, after I select server and login with my account, it goes to home page with a spinner and then the app crashes, any ideas about this issue? Edited June 4, 2020 by pellimark 1 Link to comment Share on other sites More sharing options...
ebr 14910 Posted June 4, 2020 Share Posted June 4, 2020 Hi. What version of Android is that box running? Is it true Android TV? Link to comment Share on other sites More sharing options...
pellimark 1 Posted June 4, 2020 Author Share Posted June 4, 2020 Its not true Android tv, android v9, however on previous box worked fine and was not a true Android tv as well Link to comment Share on other sites More sharing options...
ebr 14910 Posted June 4, 2020 Share Posted June 4, 2020 On the user selection screen, there should be a "send logs" button. Can you cause the crash, then immediately restart the app and send the log from that screen? Then come back here and tell me when you did that. Thanks. Link to comment Share on other sites More sharing options...
pellimark 1 Posted June 8, 2020 Author Share Posted June 8, 2020 Can i send you the logs by email ? Link to comment Share on other sites More sharing options...
ebr 14910 Posted June 8, 2020 Share Posted June 8, 2020 Can i send you the logs by email ? That button will send them directly to us. Link to comment Share on other sites More sharing options...
pellimark 1 Posted June 8, 2020 Author Share Posted June 8, 2020 I did click on send logs, after it crashed I got a dialog (where I had Send Logs, wait and close) Link to comment Share on other sites More sharing options...
ebr 14910 Posted June 8, 2020 Share Posted June 8, 2020 Hi. Exactly when did you do that (EDT)? But can you also please follow the instructions I gave above for sending a long via our app? Thanks. Link to comment Share on other sites More sharing options...
pellimark 1 Posted June 8, 2020 Author Share Posted June 8, 2020 (edited) It was before we discussed this, i think it was between 2nd and 3rd June Also I've sent them 3 times. Edited June 8, 2020 by pellimark Link to comment Share on other sites More sharing options...
pellimark 1 Posted June 8, 2020 Author Share Posted June 8, 2020 I cannot click on anything when the app is opening, and then it crashes. Or can I then open Emby for Android and send them from there ? Link to comment Share on other sites More sharing options...
ebr 14910 Posted June 8, 2020 Share Posted June 8, 2020 So you never get a login screen or anything? I'm pretty sure this is related to the system not supporting true Android TV functions (like the device home screen channels). In the next beta round, I will see if the app can discover that and just bypass it. Thanks. Link to comment Share on other sites More sharing options...
pellimark 1 Posted June 8, 2020 Author Share Posted June 8, 2020 Yes I get a login screen, after login in it tries to retrieve media and it crashes, the second time i open the app i am logged in and cannot click on anything (login part is skipped) Link to comment Share on other sites More sharing options...
ebr 14910 Posted June 8, 2020 Share Posted June 8, 2020 Okay, pretty sure that is due to the non-standard launcher in the OS. We'll see if we can recover from that in the next beta round (the current beta is about to be released). Link to comment Share on other sites More sharing options...
pellimark 1 Posted June 8, 2020 Author Share Posted June 8, 2020 Thanks Link to comment Share on other sites More sharing options...
traderman 4 Posted July 14, 2020 Share Posted July 14, 2020 On 6/4/2020 at 7:36 PM, ebr said: On the user selection screen, there should be a "send logs" button. Can you cause the crash, then immediately restart the app and send the log from that screen? Then come back here and tell me when you did that. Thanks. the same problem too. sent log right now APP version 1.8.10.g Emby for Android TV i tried with EMBY app for Android, but when i launch it, i I go back to the main screen..it does not open my android box is attached Link to comment Share on other sites More sharing options...
ebr 14910 Posted July 14, 2020 Share Posted July 14, 2020 6 hours ago, traderman said: the same problem too. sent log right now APP version 1.8.10.g Emby for Android TV i tried with EMBY app for Android, but when i launch it, i I go back to the main screen..it does not open my android box is attached That doesn't look like an Android TV box but what, exactly, is happening for you? I don't see any evidence of a crash in your log. Link to comment Share on other sites More sharing options...
Carlo 4330 Posted July 14, 2020 Share Posted July 14, 2020 It might be this box or similar https://www.amazon.com/-/es/Android-Topsion-RK3318-Quad-Core-Bluetooth/dp/B07WZVJYW6 Link to comment Share on other sites More sharing options...
traderman 4 Posted July 14, 2020 Share Posted July 14, 2020 25 minutes ago, cayars said: It might be this box or similar https://www.amazon.com/-/es/Android-Topsion-RK3318-Quad-Core-Bluetooth/dp/B07WZVJYW6 very similar but android 10 Link to comment Share on other sites More sharing options...
traderman 4 Posted July 14, 2020 Share Posted July 14, 2020 (edited) 1 hour ago, ebr said: That doesn't look like an Android TV box but what, exactly, is happening for you? I don't see any evidence of a crash in your log. Maybe log is not correct; when i try to play movie this is what happen (see pictures): after error (last picture), i come back to the first picture when i play the same movie on emby for LG all is working fine (a bit of effort when I activate subtitles (.srt)). when i play the same movie on my MI8 xiaomi with Emby all is working fine. Edited July 14, 2020 by traderman Link to comment Share on other sites More sharing options...
ebr 14910 Posted July 14, 2020 Share Posted July 14, 2020 Okay, that isn't crashing it just isn't able to play back this item. My guess would be the box is missing some required codec but please send an app log right after you do the above. Thanks. Link to comment Share on other sites More sharing options...
traderman 4 Posted July 14, 2020 Share Posted July 14, 2020 (edited) 7 minutes ago, ebr said: Okay, that isn't crashing it just isn't able to play back this item. My guess would be the box is missing some required codec but please send an app log right after you do the above. Thanks. done now I hope you can read something. in order to enable it, I have to exit and re-enter emby is there a way to export the log via usb? Edited July 14, 2020 by traderman Link to comment Share on other sites More sharing options...
ebr 14910 Posted July 14, 2020 Share Posted July 14, 2020 I cannot see any playback in your log. Did you try to play that item and then just back to the app home screen and send the log from there? Link to comment Share on other sites More sharing options...
traderman 4 Posted July 14, 2020 Share Posted July 14, 2020 (edited) 2 minutes ago, ebr said: I cannot see any playback in your log. Did you try to play that item and then just back to the app home screen and send the log from there? exactly..but to do this i have exit and enter again from Emby. if i don't do this i can't see log Edited July 14, 2020 by traderman Link to comment Share on other sites More sharing options...
ebr 14910 Posted July 14, 2020 Share Posted July 14, 2020 Just now, traderman said: but to do this i have exit and enter again from Emby Why? Link to comment Share on other sites More sharing options...
traderman 4 Posted July 14, 2020 Share Posted July 14, 2020 (edited) 6 minutes ago, ebr said: Why? try now..but i am not sure.. Edited July 14, 2020 by traderman Link to comment Share on other sites More sharing options...
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