seacoug 2 Posted May 30, 2020 Share Posted May 30, 2020 I have a lifetime Premier membership and now with the latest server "upgrade" to 4.4.3.0 I now have a prompt on my Rokus telling me to upgrade to Premier status and disabling Live TV. Can you tell me what gives....please seacoug Link to comment Share on other sites More sharing options...
ebr 14862 Posted May 30, 2020 Share Posted May 30, 2020 Hi. Most likely, the update caused a change in your firewall rules on your server. Can you check those? Link to comment Share on other sites More sharing options...
seacoug 2 Posted May 30, 2020 Author Share Posted May 30, 2020 Can you be more specific please? I have been to my firewall and it allows connection for Emby. Do you guys have to test Emby this way...ugh. I guess we will wait until more people have this problem? Is it possible to roll back to another version of Emby? Link to comment Share on other sites More sharing options...
ebr 14862 Posted May 30, 2020 Share Posted May 30, 2020 This is almost certainly related to network configuration and not the Emby version. Unfortunately, everyone's local network can be a bit different so we cannot tell you exactly what to check but you need to be sure that the EmbyServer process is allowed to get OUT to the internet (not just that other devices can connect to it). My Emby Key Says it is Invalid or Missing Link to comment Share on other sites More sharing options...
seacoug 2 Posted May 30, 2020 Author Share Posted May 30, 2020 I just sent my log to the "developer". No changes have been made to my network. Link to comment Share on other sites More sharing options...
ebr 14862 Posted May 30, 2020 Share Posted May 30, 2020 Hi. Can you please attach your server log here after having gone through the troubleshooting process in that article? Link to comment Share on other sites More sharing options...
seacoug 2 Posted May 31, 2020 Author Share Posted May 31, 2020 Hi. Can you please attach your server log here after having gone through the troubleshooting process in that article? If you are a Roku user ignore the desire I'm sure you have do this troubleshooting. The problem wasn't there. Link to comment Share on other sites More sharing options...
Solution ebr 14862 Posted May 31, 2020 Solution Share Posted May 31, 2020 If you are a Roku user ignore the desire I'm sure you have do this troubleshooting. The problem wasn't there. In this one instance, no it wasn't. However, seeing the log from that procedure would have immediately alerted us to that fact so that is still always the best way to troubleshoot these issues. In this case, the problem was fixed by Roku with a firmware update. 1 Link to comment Share on other sites More sharing options...
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