Premiere Key does not register

[bubffm 7]

Due to some issues during upgrading my Synology DSM Version from 6.2.2. to 6.2.3 I had to soft-reset the NAS, to I needed to reinstall all my packages, including emby. 

 

I am now having problems re-entering my Premiere key.  I entered it and pressed ENTER, Emby gives me a confirm massage,  BUT I still get that "Get Premiere" message displayed and cannot find the Backup Plugin in the Plugin-listing to restore my Database and settings. So I assume the Premiere Key has not been registered properly.

 

I have rebooted emby, but that does not change anything.  I am on the latest version 4.4.3.0-1

 

Any idea how I can get this key registered so I can get back up and running?

 

Many thanks

Edited May 30, 2020 by bubffm

[ebr 14910]

Hi.  This is almost always due to a firewall blocking or other network configuration issue.  More than likely, the server cannot get out to our site to validate.  A server log after entering the key would probably confirm that.

[bubffm 7]

I switched the firewall off. No difference.  How can I see / send this log?

[ebr 14910]

 My Emby Key Says it is Invalid or Missing

[seacoug 2]

They are telling us Roku users we now have a network change also. 

[Luke 37058]

As far as Emby server goes, due to that certificate expiration this will potentially require an update to the server. We are looking into it.