Nostromo86 11 Posted May 28, 2020 Share Posted May 28, 2020 Hi When I watch a movie and this one is not transcode (direct stream), I have no problem with the subtitle. but if it is transcoded, I cannot see the subtitles because I have an "unable to download the subtitles." i use strm file On chrome even with the trasncodage I have no problem. I have the problem only on android tv. I sent the android tv logs at 6:17 p.m. UTC + 2 under the name yvan thanks a lot for your help ffmpeg-remux-6cc8d9e9-7087-48a1-9cb3-5f6b3fd241f2_1.txt embyserver.txt Link to comment Share on other sites More sharing options...
Luke 37010 Posted May 28, 2020 Share Posted May 28, 2020 Hi, where do you see "unable to download the subtitles." ? Link to comment Share on other sites More sharing options...
Nostromo86 11 Posted May 28, 2020 Author Share Posted May 28, 2020 Hi, where do you see "unable to download the subtitles." ? I see when i choose subtitle Here my test : on Androird TV Without transcoding direct stream no problem On chrome with Trasncoding No problem On Android Tv when transcoding is activated PROBLEM SUBTITILE Link to comment Share on other sites More sharing options...
ebr 14904 Posted May 28, 2020 Share Posted May 28, 2020 Hi. Are these internal subs or external subtitle files? 1 Link to comment Share on other sites More sharing options...
Nostromo86 11 Posted May 28, 2020 Author Share Posted May 28, 2020 Hi. Are these internal subs or external subtitle files? Hi, Internal sub Link to comment Share on other sites More sharing options...
ebr 14904 Posted May 28, 2020 Share Posted May 28, 2020 Okay, the item is starting playing fine and then it looks like some sort of error occurs and it switches to remux - but I cannot see any actual error. Can you please try either the release version of the app or update your beta version by side loading from here? Link to comment Share on other sites More sharing options...
Nostromo86 11 Posted May 28, 2020 Author Share Posted May 28, 2020 (edited) Okay, the item is starting playing fine and then it looks like some sort of error occurs and it switches to remux - but I cannot see any actual error. Can you please try either the release version of the app or update your beta version by side loading from here? I have test server in bêta version and Android tv app bêta and Same problem Okay, the item is starting playing fine and then it looks like some sort of error occurs and it switches to remux - but I cannot see any actual error. Its normal because when i launch the media its direct stream, and i use read correction to launch transcodage. Do you speak french? Edited May 28, 2020 by Nostromo86 Link to comment Share on other sites More sharing options...
Nostromo86 11 Posted May 28, 2020 Author Share Posted May 28, 2020 Okay, the item is starting playing fine and then it looks like some sort of error occurs and it switches to remux - but I cannot see any actual error. Can you please try either the release version of the app or update your beta version by side loading from here? You can see the problem here https://youtu.be/w_DB4XYLa3U Link to comment Share on other sites More sharing options...
ebr 14904 Posted May 28, 2020 Share Posted May 28, 2020 I have test server in bêta version and Android tv app bêta and Same problem The beta version you have is not the most recent and I'm not sure if there could be a problem just in that particular version. So can you either try the release version of the app or side-load the updated beta? Its normal because when i launch the media its direct stream, and i use read correction to launch transcodage. Why are you doing that? Do you speak french? Sorry, but no. Link to comment Share on other sites More sharing options...
Nostromo86 11 Posted May 28, 2020 Author Share Posted May 28, 2020 The beta version you have is not the most recent and I'm not sure if there could be a problem just in that particular version. So can you either try the release version of the app or side-load the updated beta? Why are you doing that? Sorry, but no. OK i will sens you log With my server beta. Why i doing That? Because my friend when he launch the movie, he is transcoded because he has a bad connexion. For me, the only thing to launch transcoding its to activate read correcton. I send you all of this point by message 4th may Nostromo86 Sent 04 May 2020 - 10:25 PM Hello, for information I found an option to activate transcoding on my strm. Just activate the read correction option. by activating this option it activates transcoding on the server and I can change the quality. Hoping it helps Link to comment Share on other sites More sharing options...
ebr 14904 Posted May 28, 2020 Share Posted May 28, 2020 Perhaps this is unique to the strm situation. The app is being told those subtitles are external when we remux/transcode but they aren't. So it is trying to load them the wrong way. Link to comment Share on other sites More sharing options...
Nostromo86 11 Posted May 28, 2020 Author Share Posted May 28, 2020 Perhaps this is unique to the strm situation. The app is being told those subtitles are external when we remux/transcode but they aren't. So it is trying to load them the wrong way. Ah I think it is related also to the problem of strm and the change quality that I sent you in private message but no more response from you and luke Link to comment Share on other sites More sharing options...
ebr 14904 Posted May 29, 2020 Share Posted May 29, 2020 If you take this same item and make it an actual video file in your library, does it work as expected? Link to comment Share on other sites More sharing options...
Nostromo86 11 Posted May 29, 2020 Author Share Posted May 29, 2020 If you take this same item and make it an actual video file in your library, does it work as expected? Hi i take the same item in MKV and i dont have the problem. The problem is only for strm file :/ Link to comment Share on other sites More sharing options...
Nostromo86 11 Posted August 30, 2020 Author Share Posted August 30, 2020 (edited) Hello @ebr and @Luke:), I went on vacation with my Fire stick tv. I never had any problem when I'm at home. Here in 4g connection the subtitles don't load. I sent the logs at 8h41 eastern time (13h41 France Time) user Yvan - 2 eme Fire stick tv The file is a strm, episode 4 of High score On my laptop via chrome or on my samsung s20 with the same 4g connection, I have no problem with this file and subtitles. Can you help me, I'm going crazy Thanksembyserver.txt ffmpeg-remux-a68b0c21-f7af-4b5f-a8bd-43abba65fec8_1.txt Edited August 30, 2020 by Nostromo86 Link to comment Share on other sites More sharing options...
ebr 14904 Posted August 30, 2020 Share Posted August 30, 2020 The app is unable to find your subtitles remotely with that particular configuration (strm). Can you play the same item selecting the same subs with the web app and then post the server log from that? Thanks. Link to comment Share on other sites More sharing options...
Carlo 4330 Posted August 30, 2020 Share Posted August 30, 2020 Hi, Just curious but can you post a picture of the folder this strm resides in? This way we can see the subtitle in reference to the strm file. Thanks Link to comment Share on other sites More sharing options...
Nostromo86 11 Posted August 30, 2020 Author Share Posted August 30, 2020 21 minutes ago, ebr said: The app is unable to find your subtitles remotely with that particular configuration (strm). Can you play the same item selecting the same subs with the web app and then post the server log from that? Thanks. Yes sure embyserver.txt ffmpeg-remux-340be8b1-1543-4581-980a-2c0a964ebcda_1.txt Link to comment Share on other sites More sharing options...
Nostromo86 11 Posted August 30, 2020 Author Share Posted August 30, 2020 20 minutes ago, cayars said: Hi, Just curious but can you post a picture of the folder this strm resides in? This way we can see the subtitle in reference to the strm file. Thanks Hi, I have only one strm file. I don't have separate subtitles. In the strm I call an mkv file on my cloud, which contains the subtitles. Link to comment Share on other sites More sharing options...
ebr 14904 Posted August 30, 2020 Share Posted August 30, 2020 Thanks. That helps. Link to comment Share on other sites More sharing options...
Nostromo86 11 Posted August 30, 2020 Author Share Posted August 30, 2020 8 minutes ago, ebr said: Thanks. That helps. Okay cool Because I don't understand why it works in my house and not here with the same firestick :/ Link to comment Share on other sites More sharing options...
Carlo 4330 Posted August 30, 2020 Share Posted August 30, 2020 What you can try doing is copying the subtitle and having it present next to the STRM file. Link to comment Share on other sites More sharing options...
ebr 14904 Posted August 30, 2020 Share Posted August 30, 2020 If I give you a special APK are you able to side load and test it? Link to comment Share on other sites More sharing options...
Nostromo86 11 Posted August 30, 2020 Author Share Posted August 30, 2020 Just now, ebr said: If I give you a special APK are you able to side load and test it? yes i can Link to comment Share on other sites More sharing options...
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