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My key failed after it was reinstalled with emby


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#1 orangekid OFFLINE  

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Posted 22 May 2020 - 02:59 PM

I'm using the synology Suite
 
 
 
Because my hard disk is broken, I have reinstalled the DSM system of synology after replacing the hard disk
 
 
 
And then I reinstalled emby
 
 
 
After that, I input the key I bought before, and prompt me that the key is valid
 
 
 
But the top right corner of the server still prompts me to get the emby premiere
 
 
 
I can use hardware decoding function, but I can't change the server's skin and use IPTV function
 
 
 
How can I solve this problem
 
 


#2 Luke OFFLINE  

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Posted 22 May 2020 - 04:27 PM

Hi, please see if this helps:
https://support.emby...alid-or-missing
Thanks.

#3 orangekid OFFLINE  

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Posted 22 May 2020 - 11:17 PM

Hi, please see if this helps:
https://support.emby...alid-or-missing
Thanks.

 

Hi Luke

 

I rechecked my key according to the link you provided
 
 
Now my server is working normally
 
 
And my emby is normal when I visit the website
 
 
But now there are new problems. I use my android app to access emby
 
 
Mobile app reminds me that I don't have emby Premiere
 
 
How to solve this problem


#4 ebr ONLINE  

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Posted 23 May 2020 - 10:27 AM

Hi.  Something is probably blocking the mobile app from our site to validate.  What was the solution to the problem on the server?


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#5 orangekid OFFLINE  

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Posted 23 May 2020 - 02:06 PM

I deleted the key and saved it, then restarted Synology

After that I used the Server configure backup plugin to restore the previous settings

Then I enter the key and save it, my server will display normal

I didn’t change the phone or change the settings, so I am confused now that the phone cannot be activated

And I know that my key is permanent, and my client has not reached the upper limit of 25 units

#6 orangekid OFFLINE  

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Posted 23 May 2020 - 02:50 PM

In the latest situation, although I don’t know the reason, I went back home and connected the phone and the server to the same network, and my phone APP could be activated again.




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