wakeboarder141 29 Posted October 11, 2020 Share Posted October 11, 2020 On 8/22/2020 at 9:21 AM, Luke said: The upcoming Emby Server 4.5 should handle this situation better. Any word on getting this fixed? I still have gray boxes for many of my actors, and can't run this plugin on a Synology NAS. Link to comment Share on other sites More sharing options...
Luke 36991 Posted October 11, 2020 Share Posted October 11, 2020 18 minutes ago, wakeboarder141 said: Any word on getting this fixed? I still have gray boxes for many of my actors, and can't run this plugin on a Synology NAS. Try refreshing the metadata of the movie or series containing the actor. Link to comment Share on other sites More sharing options...
wakeboarder141 29 Posted October 11, 2020 Share Posted October 11, 2020 48 minutes ago, Luke said: Try refreshing the metadata of the movie or series containing the actor. I have many times. It still has the broken image link on many actors. Link to comment Share on other sites More sharing options...
wakeboarder141 29 Posted October 11, 2020 Share Posted October 11, 2020 1 hour ago, Luke said: Try refreshing the metadata of the movie or series containing the actor. I updated my version of Emby to the latest, and some of the actors are now refreshed, but I still have some that are gray boxes. Perhaps it just needs more time to refresh those? Link to comment Share on other sites More sharing options...
Guest topbanana Posted October 12, 2020 Share Posted October 12, 2020 (edited) I still have several as blank grey boxes (Version 4.6.0.2 beta)... that then show when you refresh the actors metadata/replace all images... As before.... I also still have lots of actors that show as a named box only (now not colorful), that then load the actors image when you visit their page As reported here: Can't we just have something like the logic i suggested in the above post, such that if it can't load an image, or it doesn't currently have one, it checks? This would then fix both the OP's bug and the post above. That way, if there's an image available, emby shows it for that actor. Edited October 12, 2020 by topbanana Link to comment Share on other sites More sharing options...
wakeboarder141 29 Posted October 12, 2020 Share Posted October 12, 2020 4 hours ago, topbanana said: I still have several as blank grey boxes (Version 4.6.0.2 beta)... that then show when you refresh the actors metadata/replace all images... As before.... I also still have lots of actors that show as a named box only (now not colorful), that then load the actors image when you visit their page Mine is doing the same thing Link to comment Share on other sites More sharing options...
Luke 36991 Posted October 13, 2020 Share Posted October 13, 2020 Please try refreshing the metadata on the movie or series containing the actor. If that doesn't help pull in an image, then we can look at why - e.g. your metadata settings for the library, and other things. Thanks. Link to comment Share on other sites More sharing options...
wakeboarder141 29 Posted October 13, 2020 Share Posted October 13, 2020 55 minutes ago, Luke said: Please try refreshing the metadata on the movie or series containing the actor. If that doesn't help pull in an image, then we can look at why - e.g. your metadata settings for the library, and other things. Thanks. I have tried refreshing metadata, replace all, replace existing images, but I still get gray boxes for actors in that movie/TV show. They also are empty when I click on those actors. Link to comment Share on other sites More sharing options...
buzzdude 0 Posted October 13, 2020 Share Posted October 13, 2020 (edited) 18 minutes ago, wakeboarder141 said: They also are empty when I click on those actors. I had the same two grey boxes. When I right click on them and select edit Images, the next screen image is blank also. After selecting the magnifying glass and searching, it locates an image, that I can download and save.... Can you see if it does the same for you? I'm not saying it's a way to fix it, but it might help pinpoint as to why these images are not being downloaded if it's the same images for multiple Emby users... Edited October 13, 2020 by buzzdude Link to comment Share on other sites More sharing options...
wakeboarder141 29 Posted October 13, 2020 Share Posted October 13, 2020 16 minutes ago, buzzdude said: I had the same two grey boxes. When I right click on them and select edit Images, the next screen image is blank also. After selecting the magnifying glass and searching, it locates an image, that I can download and save.... Can you see if it does the same for you? Yes, mine behaves the same way. It also works if I right click on an actor and refresh metadata on the actor himself. Link to comment Share on other sites More sharing options...
wakeboarder141 29 Posted October 13, 2020 Share Posted October 13, 2020 I have noticed that refreshing the metadata on the movie will sometimes populate the picture of some of the actors, but not all of them. Link to comment Share on other sites More sharing options...
Luke 36991 Posted October 16, 2020 Share Posted October 16, 2020 On 10/13/2020 at 12:34 AM, wakeboarder141 said: I have noticed that refreshing the metadata on the movie will sometimes populate the picture of some of the actors, but not all of them. Hi, did you check MovieDb to see if they have an image for that actor? Link to comment Share on other sites More sharing options...
wakeboarder141 29 Posted October 16, 2020 Share Posted October 16, 2020 1 hour ago, Luke said: Hi, did you check MovieDb to see if they have an image for that actor? Yes, all of them will show up once I manually refresh that actor, but not when I refresh the movie. Link to comment Share on other sites More sharing options...
Luke 36991 Posted October 16, 2020 Share Posted October 16, 2020 Just now, wakeboarder141 said: Yes, all of them will show up once I manually refresh that actor, but not when I refresh the movie. Can you please go over an example? Thanks. Link to comment Share on other sites More sharing options...
wakeboarder141 29 Posted October 16, 2020 Share Posted October 16, 2020 Here is one example; Tobey Maguire. If I just refresh the movie, even with replace existing images selected, I get a gray box for him. Once I click him, select refresh with replace existing images, I get a picture for him. The replace existing images button does have to be selected for it to work. Link to comment Share on other sites More sharing options...
Luke 36991 Posted October 16, 2020 Share Posted October 16, 2020 21 minutes ago, wakeboarder141 said: Here is one example; Tobey Maguire. If I just refresh the movie, even with replace existing images selected, I get a gray box for him. Once I click him, select refresh with replace existing images, I get a picture for him. The replace existing images button does have to be selected for it to work. What metadata providers are enabled for your movie library, and in what order? Link to comment Share on other sites More sharing options...
wakeboarder141 29 Posted October 16, 2020 Share Posted October 16, 2020 5 minutes ago, Luke said: What metadata providers are enabled for your movie library, and in what order? Is this what you need? Link to comment Share on other sites More sharing options...
Luke 36991 Posted October 16, 2020 Share Posted October 16, 2020 Yes. Please attach the emby server log from when you did that refresh. thanks. Link to comment Share on other sites More sharing options...
wakeboarder141 29 Posted October 16, 2020 Share Posted October 16, 2020 26 minutes ago, Luke said: Yes. Please attach the emby server log from when you did that refresh. thanks. My log might be kind of wonky from trying to use this fixer plugin, but hopefully you can make sense of it. embyserver.txt Link to comment Share on other sites More sharing options...
BiTeTHeBiGG 13 Posted October 19, 2020 Share Posted October 19, 2020 (edited) Hi @Luke, would it help if I also put my logs here? 1) I tried to refresh an episode (replace all metadata and pictures) with missing person pictures, then refresh the person directly with replace all metadata (and pictures) and search for missing metadata (w/o replace pictures). First did not work but second and third did work. 2) Then I tried to refresh an episode (replace all metadata and pictures) with missing person pictures, then refresh the person directly with search for missing metadata (w/o replace pictures). First did not work but second and third did work. 3) Last I tried to start the refresh people schedule and then search for missing metadata (w/o replace pictures). First did not work but second did work. This was all on one episode with five missing pictures, one of them grayed, the others empty but colorful. First log without debug option enabled and both last two logs with debug option enabled. EDIT: Peoples refreshed in the logs: 1) Billy Gardel, Anjali Bhimani; 2) Paul Yen, VyVy Nguyen; 3) Wyatt McClure 3_embyserver-63738710268_refresh-people.txt 2_embyserver-63738709373_16.4.3522.110_debug.txt 1_embyserver-63738709373_no-debug.txt Edited October 19, 2020 by BiTeTHeBiGG Link to comment Share on other sites More sharing options...
Luke 36991 Posted October 21, 2020 Share Posted October 21, 2020 On 10/19/2020 at 7:33 AM, BiTeTHeBiGG said: Hi @Luke, would it help if I also put my logs here? 1) I tried to refresh an episode (replace all metadata and pictures) with missing person pictures, then refresh the person directly with replace all metadata (and pictures) and search for missing metadata (w/o replace pictures). First did not work but second and third did work. 2) Then I tried to refresh an episode (replace all metadata and pictures) with missing person pictures, then refresh the person directly with search for missing metadata (w/o replace pictures). First did not work but second and third did work. 3) Last I tried to start the refresh people schedule and then search for missing metadata (w/o replace pictures). First did not work but second did work. This was all on one episode with five missing pictures, one of them grayed, the others empty but colorful. First log without debug option enabled and both last two logs with debug option enabled. EDIT: Peoples refreshed in the logs: 1) Billy Gardel, Anjali Bhimani; 2) Paul Yen, VyVy Nguyen; 3) Wyatt McClure 3_embyserver-63738710268_refresh-people.txt 54.73 kB · 0 downloads 2_embyserver-63738709373_16.4.3522.110_debug.txt 62.36 kB · 0 downloads 1_embyserver-63738709373_no-debug.txt 65.37 kB · 0 downloads Try refreshing at the series level rather than episode. Link to comment Share on other sites More sharing options...
Luke 36991 Posted October 21, 2020 Share Posted October 21, 2020 On 10/16/2020 at 5:15 PM, wakeboarder141 said: My log might be kind of wonky from trying to use this fixer plugin, but hopefully you can make sense of it. embyserver.txt 36.72 MB · 3 downloads Can you please remove the plugin, then restart the server and let's look at the example again? Thanks. Link to comment Share on other sites More sharing options...
wakeboarder141 29 Posted October 21, 2020 Share Posted October 21, 2020 (edited) 18 minutes ago, Luke said: Can you please remove the plugin, then restart the server and let's look at the example again? Thanks. Here is a new log with me doing 3 things: Refreshing the metadata for the movie Tropic Thunder with replace all metadata and replace existing images checked, then I refreshed the metadata on Jay Baruchel with replace all metadata without replace existing images checked, then refreshed metadata on Jay Baruchel with replace existing images checked. The 3rd way is the only way that seems to work, and his picture changes from a gray box and appears after that. Edited October 21, 2020 by wakeboarder141 Link to comment Share on other sites More sharing options...
Dibbes 430 Posted November 10, 2020 Share Posted November 10, 2020 @Luke is there any update on this? I'm getting fairly tired clicking on actors... is it so difficult to implement a cleaning option and download image option server side? (this is a genuine question, not to be taken with with any sort of sarcasm) Link to comment Share on other sites More sharing options...
horstepipe 356 Posted April 10, 2021 Share Posted April 10, 2021 hello so this script/plugin only cares about images, right? Is there any way how to refresh all people metadata? Link to comment Share on other sites More sharing options...
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