Jump to content

Not receiving Emby Connect Confirmation


DarrenClimie-Newman

Recommended Posts

DarrenClimie-Newman

Hi.

 

Is there any issue with the Emby Connect email verification process?

 

I've tried to add 2 new Emby Connect accounts to my server, but both emails haven't received the confirm/link email after registering?

 

Thanks

 

Daren

Link to comment
Share on other sites

DarrenClimie-Newman

Hi Luke.

 

Mine is a hotmail (this account already verified), the other two are 1 Hotmail.co.uk and 1 outlook.com.

 

Thanks

 

Darren

Link to comment
Share on other sites

There is an issue with hotmail that we are actively looking into, but you don't need to wait for this. The confirmation email is just that, confirmation/information. There's nothing you need to do with it, so you can start using the Emby Connect sign in process without waiting for it.

 

Please let us know if this helps. Thanks.

Link to comment
Share on other sites

DarrenClimie-Newman

Hi Luke

 

I tried that anyway, it doesn't recognise either email addresses used

:post-609612-15895262709274_thumb.jpg

 

Thoughts?

 

Thanks

 

 

Sent from my SM-G970F using Tapatalk

Link to comment
Share on other sites

dansblackcat

What if you try adding the Emby Connect username instead of the email address?

Link to comment
Share on other sites

Mkilbride

Just want to chime in. Hotmail email address as well and experiencing this issue with not getting my Premiere key / password resets.

Link to comment
Share on other sites

Just want to chime in. Hotmail email address as well and experiencing this issue with not getting my Premiere key / password resets.

 

Hi.  Can you please complain to your email provider (Microsoft)?

 

Thanks!

Link to comment
Share on other sites

DarrenClimie-Newman

Is there any update on this? Is this issue able to be fixed with Microsoft email platforms, or is there a need to use an alternative email to register?

 

@Luke / @@ebr - Can we expect a fix for this anytime soon?

 

Sent from my SM-G970F using Tapatalk

Edited by DarrenClimie-Newman
Link to comment
Share on other sites

DarrenClimie-Newman

Hi @@Luke, @@ebr,

 

I assume there is a wider issue with Emby Connect accounts?

 

I've now created a user with a Gmail account, and i immediately received the New Registration at Emby Community email. I followed the link to activate the account.

 

I then signed in as the new user and received the Confirm Emby Account Link email. I clicked the 'I Confirm This Link' to complete the process.

 

When I then try and sign in it advises "Invalid Username or Password, please try again".

 

I know its correct, because I can sign in to the Community as this user.

 

This is really frustrating as I was a Plex user for 3+ years, and I switched to Emby Premiere only 3 weeks ago. Now 2 users in my house cannot connect remotely via Emby Connect.

 

Can you please advise what the issue is, and what is being done to fix this? Its clearly a known issue, as there are several threads on Reddit.

 

Thanks

Darren

 

 

 

Sent from my SM-G970F using Tapatalk

Link to comment
Share on other sites

Mkilbride

Hi.  Can you please complain to your email provider (Microsoft)?

 

Thanks!

I mean even if I add you guys to trusted senders, I don't get your email. It's weird. Outlook / Hotmail is like the biggest email service next to Gmail and been around forever ~

Link to comment
Share on other sites

DarrenClimie-Newman

Hi. Can you please complain to your email provider (Microsoft)?

 

Thanks!

I also kind of hope that this was a sarcastic comment, because I really don't see how Microsoft are going to take any notice of a joe public who complains they're not receiving a specific email from a Media Server Provider..... [emoji848]

 

Sent from my SM-G970F using Tapatalk

Link to comment
Share on other sites

We are doing our best to resolve this as quickly as we can. I apologize for the inconvenience.

Link to comment
Share on other sites

DarrenClimie-Newman

Hi @@Luke

 

Thanks for the update, it is appreciated.

 

One of the reasons I left Plex was because you'd never get a direct response from them about an issue, they still haven't fixed a playback issue on Amazon Firesticks for over 2 years!

 

Knowing its being worked on is good to know!

 

Cheers

 

Darren

 

 

Sent from my SM-G970F using Tapatalk

Link to comment
Share on other sites

I believe our hotmail issues are resolved now with Microsoft.

 

If you're still having a general Emby Connect problem then @@cayars can take a closer look with you. Thanks.

Link to comment
Share on other sites

  • 10 months later...

I just signed up for Emby Connect 2 days ago using my gmail account and i too haven't received any verification email yet. Its not even there in Spam Email Tab.  Is this issue still around ? @Luke

Link to comment
Share on other sites

If you try to change the password or use the functionality to reset password does that work?

Link to comment
Share on other sites

4 minutes ago, cayars said:

If you try to change the password or use the functionality to reset password does that work?

Yes just tested it , reset password did sent me a email but i never got a verification email post signup

Link to comment
Share on other sites

Strange.  But if you are able to use the reset password link to change the password I think the account will be good to use (hopefully).
Can you try it and give us an update?

Link to comment
Share on other sites

5 minutes ago, cayars said:

Strange.  But if you are able to use the reset password link to change the password I think the account will be good to use (hopefully).
Can you try it and give us an update?

Yes i was able to reset the password . Well i was able to able to login even before changing the password just that i hadn't received any verification email . I think its fine since i can successfully reset password

  • Like 1
Link to comment
Share on other sites

  • 2 years later...
edriese
On 18/05/2020 at 03:00, Luke said:

I believe our hotmail issues are resolved now with Microsoft.

 

If you're still having a general Emby Connect problem then @@cayars can take a closer look with you. Thanks.

Hi. I don’t seem to be able to get the Emby verification email after registering and entering the PIN

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...