Not receiving Emby Connect Confirmation

[DarrenClimie-Newman 6]

Hi.

 

Is there any issue with the Emby Connect email verification process?

 

I've tried to add 2 new Emby Connect accounts to my server, but both emails haven't received the confirm/link email after registering?

 

Thanks

 

Daren

[Luke 38830]

Hi, is your address a Hotmail address?

[DarrenClimie-Newman 6]

Hi Luke.

 

Mine is a hotmail (this account already verified), the other two are 1 Hotmail.co.uk and 1 outlook.com.

 

Thanks

 

Darren

[Luke 38830]

There is an issue with hotmail that we are actively looking into, but you don't need to wait for this. The confirmation email is just that, confirmation/information. There's nothing you need to do with it, so you can start using the Emby Connect sign in process without waiting for it.

 

Please let us know if this helps. Thanks.

[DarrenClimie-Newman 6]

Hi Luke

 

I tried that anyway, it doesn't recognise either email addresses used

:

 

Thoughts?

 

Thanks

 

 

Sent from my SM-G970F using Tapatalk

[dansblackcat 37]

What if you try adding the Emby Connect username instead of the email address?

[DarrenClimie-Newman 6]

Same result with Username sadly.

[Mkilbride 80]

Just want to chime in. Hotmail email address as well and experiencing this issue with not getting my Premiere key / password resets.

[ebr 15435]

Just want to chime in. Hotmail email address as well and experiencing this issue with not getting my Premiere key / password resets.

 

Hi.  Can you please complain to your email provider (Microsoft)?

 

Thanks!

[DarrenClimie-Newman 6]

Is there any update on this? Is this issue able to be fixed with Microsoft email platforms, or is there a need to use an alternative email to register?

 

@Luke / @@ebr - Can we expect a fix for this anytime soon?

 

Sent from my SM-G970F using Tapatalk

Edited May 16, 2020 by DarrenClimie-Newman

[DarrenClimie-Newman 6]

Hi @@Luke, @@ebr,

 

I assume there is a wider issue with Emby Connect accounts?

 

I've now created a user with a Gmail account, and i immediately received the New Registration at Emby Community email. I followed the link to activate the account.

 

I then signed in as the new user and received the Confirm Emby Account Link email. I clicked the 'I Confirm This Link' to complete the process.

 

When I then try and sign in it advises "Invalid Username or Password, please try again".

 

I know its correct, because I can sign in to the Community as this user.

 

This is really frustrating as I was a Plex user for 3+ years, and I switched to Emby Premiere only 3 weeks ago. Now 2 users in my house cannot connect remotely via Emby Connect.

 

Can you please advise what the issue is, and what is being done to fix this? Its clearly a known issue, as there are several threads on Reddit.

 

Thanks

Darren

 

 

 

Sent from my SM-G970F using Tapatalk

[Mkilbride 80]

Hi.  Can you please complain to your email provider (Microsoft)?

 

Thanks!

I mean even if I add you guys to trusted senders, I don't get your email. It's weird. Outlook / Hotmail is like the biggest email service next to Gmail and been around forever ~

[DarrenClimie-Newman 6]

Hi. Can you please complain to your email provider (Microsoft)?

 

Thanks!

I also kind of hope that this was a sarcastic comment, because I really don't see how Microsoft are going to take any notice of a joe public who complains they're not receiving a specific email from a Media Server Provider..... [emoji848]

 

Sent from my SM-G970F using Tapatalk

[Luke 38830]

We are doing our best to resolve this as quickly as we can. I apologize for the inconvenience.

[DarrenClimie-Newman 6]

Hi @@Luke

 

Thanks for the update, it is appreciated.

 

One of the reasons I left Plex was because you'd never get a direct response from them about an issue, they still haven't fixed a playback issue on Amazon Firesticks for over 2 years!

 

Knowing its being worked on is good to know!

 

Cheers

 

Darren

 

 

Sent from my SM-G970F using Tapatalk

[Luke 38830]

I believe our hotmail issues are resolved now with Microsoft.

 

If you're still having a general Emby Connect problem then @@cayars can take a closer look with you. Thanks.

[Mkilbride 80]

Well. I'm getting emails again, so I think so.

[Carlo 4478]

Let me know if you need personal help.

[xd003 7]

I just signed up for Emby Connect 2 days ago using my gmail account and i too haven't received any verification email yet. Its not even there in Spam Email Tab.  Is this issue still around ? @Luke

[Carlo 4478]

If you try to change the password or use the functionality to reset password does that work?

[xd003 7]

4 minutes ago, cayars said:

If you try to change the password or use the functionality to reset password does that work?

Yes just tested it , reset password did sent me a email but i never got a verification email post signup

[Carlo 4478]

Strange.  But if you are able to use the reset password link to change the password I think the account will be good to use (hopefully).
Can you try it and give us an update?

[xd003 7]

5 minutes ago, cayars said:

Strange.  But if you are able to use the reset password link to change the password I think the account will be good to use (hopefully).
Can you try it and give us an update?

Yes i was able to reset the password . Well i was able to able to login even before changing the password just that i hadn't received any verification email . I think its fine since i can successfully reset password

[Carlo 4478]

Sound good!

[edriese 0]

On 18/05/2020 at 03:00, Luke said:

I believe our hotmail issues are resolved now with Microsoft.

 

If you're still having a general Emby Connect problem then @@cayars can take a closer look with you. Thanks.

Hi. I don’t seem to be able to get the Emby verification email after registering and entering the PIN