chrismallia 12 Posted May 10, 2020 Share Posted May 10, 2020 I have ran into this with several media files, the playback plays fine but if I stop playing then try resuming from where I left of then the media does not start, all it does is crash the player, till I close the browser, resuming from beginning then plays fine, skipping seens also works fine, its just the resume function. example file General Unique ID : 110718013528066903303817037335651382891 (0x534B83860430C92CC8C7FD6B6777766B) Complete name : \\192.168.1.2\storage\Media\Series & TV Shows\Homeland\Homeland Season 8\Homeland - 8x01 - Deception Indicated.mkv Format : Matroska Format version : Version 4 File size : 300 MiB Duration : 59 min 22 s Overall bit rate : 706 kb/s Movie name : MiNX - Homeland.S08E01.720p.WEB.x265-MiNX Writing application : Lavf58.20.100 Writing library : Lavf58.20.100 Comment : MiNX - Small HD episodes ErrorDetectionType : Per level 1 Video ID : 1 Format : HEVC Format/Info : High Efficiency Video Coding Format profile : Main@L3.1@[member="Main"] Codec ID : V_MPEGH/ISO/HEVC Duration : 59 min 22 s Bit rate : 1 730 kb/s Width : 1 280 pixels Height : 720 pixels Display aspect ratio : 16:9 Frame rate mode : Constant Frame rate : 23.976 (24000/1001) FPS Color space : YUV Chroma subsampling : 4:2:0 Bit depth : 8 bits Bits/(Pixel*Frame) : 0.078 Stream size : 735 MiB Title : MiNX - Small HD episodes Writing library : x265 3.1.2+1-76650bab70f9:[Linux][GCC 8.3.0][64 bit] 8bit+10bit+12bit Encoding settings : cpuid=1049583 / frame-threads=3 / wpp / no-pmode / no-pme / no-psnr / no-ssim / log-level=2 / input-csp=1 / input-res=1280x720 / interlace=0 / total-frames=0 / level-idc=0 / high-tier=1 / uhd-bd=0 / ref=2 / no-allow-non-conformance / no-repeat-headers / annexb / no-aud / no-hrd / info / hash=0 / no-temporal-layers / open-gop / min-keyint=23 / keyint=250 / gop-lookahead=0 / bframes=4 / b-adapt=0 / b-pyramid / bframe-bias=0 / rc-lookahead=15 / lookahead-slices=4 / scenecut=40 / radl=0 / no-splice / no-intra-refresh / ctu=64 / min-cu-size=8 / no-rect / no-amp / max-tu-size=32 / tu-inter-depth=1 / tu-intra-depth=1 / limit-tu=0 / rdoq-level=0 / dynamic-rd=0.00 / no-ssim-rd / signhide / no-tskip / nr-intra=0 / nr-inter=0 / no-constrained-intra / strong-intra-smoothing / max-merge=2 / limit-refs=3 / no-limit-modes / me=1 / subme=2 / merange=57 / temporal-mvp / weightp / no-weightb / no-analyze-src-pics / deblock=0:0 / sao / no-sao-non-deblock / rd=2 / early-skip / rskip / fast-intra / no-tskip-fast / no-cu-lossless / no-b-intra / no-splitrd-skip / rdpenalty=0 / psy-rd=2.00 / psy-rdoq=0.00 / no-rd-refine / no-lossless / cbqpoffs=0 / crqpoffs=0 / rc=crf / crf=24.1 / qcomp=0.60 / qpstep=4 / stats-write=0 / stats-read=0 / ipratio=1.40 / pbratio=1.30 / aq-mode=2 / aq-strength=1.00 / cutree / zone-count=0 / no-strict-cbr / qg-size=32 / no-rc-grain / qpmax=69 / qpmin=0 / no-const-vbv / sar=1 / overscan=0 / videoformat=5 / range=0 / colorprim=2 / transfer=2 / colormatrix=2 / chromaloc=0 / display-window=0cll=0,0 / min-luma=0 / max-luma=255 / log2-max-poc-lsb=8 / vui-timing-info / vui-hrd-info / slices=1 / no-opt-qp-pps / no-opt-ref-list-length-pps / no-multi-pass-opt-rps / scenecut-bias=0.05 / no-opt-cu-delta-qp / no-aq-motion / no-hdr / no-hdr-opt / no-dhdr10-opt / no-idr-recovery-sei / analysis-reuse-level=5 / scale-factor=0 / refine-intra=0 / refine-inter=0 / refine-mv=0 / refine-ctu-distortion=0 / no-limit-sao / ctu-info=0 / no-lowpass-dct / refine-analysis-type=0 / copy-pic=1 / max-ausize-factor=1.0 / no-dynamic-refine / no-single-sei / no-hevc-aq / no-svt / no-field / qp-adaptation-range=1.00 Default : Yes Forced : No Audio ID : 2 Format : AAC LC Format/Info : Advanced Audio Codec Low Complexity Codec ID : A_AAC-2 Duration : 59 min 22 s Bit rate : 256 kb/s Channel(s) : 2 channels Channel layout : L R Sampling rate : 48.0 kHz Frame rate : 46.875 FPS (1024 SPF) Compression mode : Lossy Stream size : 109 MiB (36%) Title : MiNX - Small HD episodes Writing library : Lavc58.35.100 aac Default : Yes Forced : No I could also send the file if requested. Thanks Link to comment Share on other sites More sharing options...
Luke 37007 Posted May 10, 2020 Share Posted May 10, 2020 Hi there, can you please attach the emby server and ffmpeg log? thanks ! Link to comment Share on other sites More sharing options...
chrismallia 12 Posted May 11, 2020 Author Share Posted May 11, 2020 Hi Luke, Thanks for replying. Here are the Logs . logs.zip Link to comment Share on other sites More sharing options...
chrismallia 12 Posted May 12, 2020 Author Share Posted May 12, 2020 Anything please? Thanks Link to comment Share on other sites More sharing options...
chrismallia 12 Posted May 13, 2020 Author Share Posted May 13, 2020 I managed to narrow down to what triggers the problem, Its files that are HEVC, all files that are HEVC do not resume playback . Please have a look at this as its really annoying. Link to comment Share on other sites More sharing options...
Luke 37007 Posted May 18, 2020 Share Posted May 18, 2020 I noticed you customized some server transcoding settings. In situations like these, the first thing i would do is try setting them back to default: >>>>> Non-Default Encoder Parameters Warning EncoderParametersH264LibX.Preset: Original: veryfast Actual: ultrafast Please let us know if this helps. Thanks. Link to comment Share on other sites More sharing options...
chrismallia 12 Posted May 18, 2020 Author Share Posted May 18, 2020 Thanks Luke. I reset but still same problem but I also found that this only happens in chrome(with HEVC), in Microsoft Edge it plays from where I left it fine. Logs. Thanks emby server.txt ffmpeg.txt Link to comment Share on other sites More sharing options...
Luke 37007 Posted May 20, 2020 Share Posted May 20, 2020 Ok thanks. @@softworkz will be looking at this. Link to comment Share on other sites More sharing options...
softworkz 3326 Posted May 23, 2020 Share Posted May 23, 2020 Thanks Luke. I reset but still same problem but I also found that this only happens in chrome(with HEVC), in Microsoft Edge it plays from where I left it fine. Logs. Thanks @chrismallia - Could you please press F12 in Chrome before starting playback. There, go to "Console" clear the log "the circle with a diagnoal line", start playback and see if any errors are logged there. Thanks Link to comment Share on other sites More sharing options...
chrismallia 12 Posted May 24, 2020 Author Share Posted May 24, 2020 (edited) @softworkz Thanks for the reply. Here is the output, it says video codec not supported playing url: https://emby.mydomain/videos/9081/master.m3u8?DeviceId=TW96aWxsYS81LjAgKFdpbmRvd3MgTlQgMTAuMDsgV2luNjQ7IHg2NCkgQXBwbGVXZWJLaXQvNTM3LjM2IChLSFRNTCwgbGlrZSBHZWNrbykgQ2hyb21lLzgwLjAuMzk4Ny4xMzIgU2FmYXJpLzUzNy4zNnwxNTgzOTEyMzIwOTQ5&MediaSourceId=1bbae78c90136a229222fbe134bb1886&StartTimeTicks=4198406719&PlaySessionId=842d5f06c5e64d7bb4ca1cf0cea098a8&api_key=e567462063514ba484fd0334bbd28491&VideoCodec=h264&AudioCodec=mp3,aac&VideoBitrate=139808000&AudioBitrate=192000&AudioStreamIndex=1&TranscodingMaxAudioChannels=2&SegmentContainer=ts&MinSegments=1&BreakOnNonKeyFrames=True&ManifestSubtitles=vtt&h264-profile=high,main,baseline,constrainedbaseline,high10&h264-level=52&TranscodeReasons=VideoCodecNotSupported Edited May 24, 2020 by chrismallia Link to comment Share on other sites More sharing options...
Luke 37007 Posted May 24, 2020 Share Posted May 24, 2020 @softworkz Thanks for the reply. Here is the output, it says video codec not supported playing url: https://emby.mydomain/videos/9081/master.m3u8?DeviceId=TW96aWxsYS81LjAgKFdpbmRvd3MgTlQgMTAuMDsgV2luNjQ7IHg2NCkgQXBwbGVXZWJLaXQvNTM3LjM2IChLSFRNTCwgbGlrZSBHZWNrbykgQ2hyb21lLzgwLjAuMzk4Ny4xMzIgU2FmYXJpLzUzNy4zNnwxNTgzOTEyMzIwOTQ5&MediaSourceId=1bbae78c90136a229222fbe134bb1886&StartTimeTicks=4198406719&PlaySessionId=842d5f06c5e64d7bb4ca1cf0cea098a8&api_key=e567462063514ba484fd0334bbd28491&VideoCodec=h264&AudioCodec=mp3,aac&VideoBitrate=139808000&AudioBitrate=192000&AudioStreamIndex=1&TranscodingMaxAudioChannels=2&SegmentContainer=ts&MinSegments=1&BreakOnNonKeyFrames=True&ManifestSubtitles=vtt&h264-profile=high,main,baseline,constrainedbaseline,high10&h264-level=52&TranscodeReasons=VideoCodecNotSupported That's not an error. He's asking for actual console errors. Can you supply the complete console contents? Thanks. Link to comment Share on other sites More sharing options...
chrismallia 12 Posted May 25, 2020 Author Share Posted May 25, 2020 (edited) Sorry Luke, that is all the console put out, thats where everything crashes. Tried again now I got the errir DevTools failed to load SourceMap: Could not load content for https://mydomain/web/bower_components/hlsjs/dist/hls.min.js.map:HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE Edited May 25, 2020 by chrismallia Link to comment Share on other sites More sharing options...
Luke 37007 Posted May 25, 2020 Share Posted May 25, 2020 Please attach the complete console contents from the time you loaded the web app until the time you encountered the problem. There will be much more than that. Thanks. Link to comment Share on other sites More sharing options...
chrismallia 12 Posted May 26, 2020 Author Share Posted May 26, 2020 Sorry. Here it is, I replaced my actual domain with (mydomain), if needed otherwise I would send it to you by a PM. Thanks for all your support. emby-1590474184905.log Link to comment Share on other sites More sharing options...
Luke 37007 Posted May 26, 2020 Share Posted May 26, 2020 We'll look into this. Thanks for the feedback. 1 Link to comment Share on other sites More sharing options...
Luke 37007 Posted July 6, 2020 Share Posted July 6, 2020 @chrismallia are you still having an issue with this? Link to comment Share on other sites More sharing options...
chrismallia 12 Posted July 6, 2020 Author Share Posted July 6, 2020 6 minutes ago, Luke said: @chrismallia are you still having an issue with this? Hi Luke, Yes still having the same issue . Thank Link to comment Share on other sites More sharing options...
m1stertim 1 Posted July 16, 2020 Share Posted July 16, 2020 I am having what I believe is the same error. Chrome hangs on resume playback until I restart the browser. I have to play back the episode from the beginning and manually go to the correct time. However, it is not only HEVC for me. Chrome 83.0.4103.116 (Official Build) (64-bit), Emby 4.4.3.0 chrome dev log.txt embyserver.txt Link to comment Share on other sites More sharing options...
Luke 37007 Posted July 22, 2020 Share Posted July 22, 2020 As a test, can you try our online web app? http://app.emby.media Thanks. Link to comment Share on other sites More sharing options...
m1stertim 1 Posted July 22, 2020 Share Posted July 22, 2020 Web app is 10/10 for me so far; i haven't been able to get it to fail. Link to comment Share on other sites More sharing options...
Luke 37007 Posted July 26, 2020 Share Posted July 26, 2020 Thanks for the feedback. That's a good sign because your built-in web app will have all of the changes with the next release of the server. Link to comment Share on other sites More sharing options...
chrismallia 12 Posted September 30, 2020 Author Share Posted September 30, 2020 Problem solved on the latest release. Thank you @Luke Link to comment Share on other sites More sharing options...
Luke 37007 Posted September 30, 2020 Share Posted September 30, 2020 Thanks for the feedback. Link to comment Share on other sites More sharing options...
chrismallia 12 Posted June 4, 2021 Author Share Posted June 4, 2021 Sorry for bringing this up again, but the same problem is back, I am on 4.6.2.0 Thanks Link to comment Share on other sites More sharing options...
Luke 37007 Posted June 4, 2021 Share Posted June 4, 2021 7 hours ago, chrismallia said: Sorry for bringing this up again, but the same problem is back, I am on 4.6.2.0 Thanks Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. thanks ! Link to comment Share on other sites More sharing options...
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