iveson 0 Posted May 9, 2020 Share Posted May 9, 2020 I installed Emby last week as a replacement for Plex. Set up Emby server (MAC, accessing files on a WD My Cloud (not My Cloud Home or dl/pr series), to Roku. Worked like a charm for two nights. This week, I got play back errors (Roku). Troubleshooting: All videos play just fine via Roku Media Player so it's not that. They also play fine on the MAC using QuickTime. But they don't play at all on Emby. I've been working through what I could find on the forums. Today I uninstalled and reinstalled Emby. Same problem. At a loss...please help. Link to comment Share on other sites More sharing options...
Luke 37051 Posted May 10, 2020 Share Posted May 10, 2020 Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. thanks ! Link to comment Share on other sites More sharing options...
iveson 0 Posted May 10, 2020 Author Share Posted May 10, 2020 Here is zip file of all logs. And screen shot of error message though I'm guessing you're familiar with that. Link to comment Share on other sites More sharing options...
speechles 1917 Posted May 11, 2020 Share Posted May 11, 2020 (edited) Here is zip file of all logs. And screen shot of error message though I'm guessing you're familiar with that. The zip file and screen shot appear to be absent. Hopefully you solved the problem and this is just a stale thread. If you are still having issues are any ffmpeg logs created? Those would be helpful. Edited May 11, 2020 by speechles Link to comment Share on other sites More sharing options...
iveson 0 Posted May 11, 2020 Author Share Posted May 11, 2020 No I did not solve the problem. I'll try again. Link to comment Share on other sites More sharing options...
iveson 0 Posted May 11, 2020 Author Share Posted May 11, 2020 No I did not solve the problem. I've given up. I'll try the attachments again. logs.zip Link to comment Share on other sites More sharing options...
iveson 0 Posted May 14, 2020 Author Share Posted May 14, 2020 I could still use some help here. If anybody has any ideas? Link to comment Share on other sites More sharing options...
speechles 1917 Posted May 15, 2020 Share Posted May 15, 2020 (edited) 2020-05-10 08:11:16.040 Info HttpServer: HTTP Response 200 to ::1. Time: 167ms. http://localhost:8096/emby/Items/1630/PlaybackInfo?UserId=04fc661bdfd64cefaf1a1eaf723689e2&StartTimeTicks=690000000&IsPlayback=true&AutoOpenLiveStream=true&MaxStreamingBitrate=140000000 2020-05-10 08:11:16.396 Info HttpServer: HTTP GET http://localhost:8096/emby/videos/1630/stream.mp4?DeviceId=e5934c1c-18dd-4db7-b57c-d8c48ce19ecd&MediaSourceId=7debcc9a6d4d00c23b33d345df1f5311&Static=true&PlaySessionId=e25004c57ed845f7b6973ebb271f2d1c. Host=localhost:8096, User-Agent=Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:76.0) Gecko/20100101 Firefox/76.0, Accept=video/webm,video/ogg,video/*;q=0.9,application/ogg;q=0.7,audio/*;q=0.6,*/*;q=0.5, Accept-Language=en-US,en;q=0.5, Range=bytes=0-, Connection=keep-alive, Referer=http://localhost:8096/web/index.html 2020-05-10 08:11:16.397 Info HttpServer: HTTP GET http://localhost:8096/emby/Videos/1630/7debcc9a6d4d00c23b33d345df1f5311/Subtitles/1/0/Stream.vtt. Host=localhost:8096, User-Agent=Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:76.0) Gecko/20100101 Firefox/76.0, Accept=*/*, Accept-Language=en-US,en;q=0.5, Accept-Encoding=gzip, deflate, Connection=keep-alive 2020-05-10 08:11:16.413 Error HttpServer: Error processing request *** Error Report *** Version: 4.4.2.0 Command line: /Applications/EmbyServer.app/Contents/MacOS/EmbyServer.dll Operating system: Unix 19.4.0.0 64-Bit OS: True 64-Bit Process: True User Interactive: True Runtime: file:///Applications/EmbyServer.app/Contents/MacOS/System.Private.CoreLib.dll System.Environment.Version: 3.1.2 Processor count: 4 Program data path: /Users/ivesonhome/emby-server Application directory: /Applications/EmbyServer.app/Contents/MacOS SharpCifs.Smb.SmbException: SharpCifs.Smb.SmbException: Failed to connect to server at SharpCifs.Smb.SmbFile.Connect0() at SharpCifs.Smb.SmbFile.QueryPath(String path, Int32 infoLevel) at SharpCifs.Smb.SmbFile.Exists() at Emby.Server.Implementations.IO.SharpCifsFileSystem.AssertFileExists(SmbFile file, String path) at Emby.Server.Implementations.IO.SharpCifsFileSystem.OpenRead(String path) at Emby.Server.Implementations.IO.SharpCifsFileSystem.GetFileStream(String path, FileOpenMode mode, FileAccessMode access, FileShareMode share) at Emby.Server.Implementations.IO.IOManager.GetResponse(HttpRequestOptions options, MediaProtocol protocol) at Emby.Server.Implementations.IO.IOManager.GetResponse(HttpRequestOptions options) at Emby.Server.Implementations.HttpServer.HttpResultFactory.GetContent(StaticFileResultOptions options, Int64 offset, Int64 length, CancellationToken cancellationToken) at Emby.Server.Implementations.HttpServer.FileWriter.SetContentResponseHeaders(Nullable`1 reportedTotalContentLength, CancellationToken cancellationToken) at Emby.Server.Implementations.HttpServer.HttpResultFactory.GetStaticResult(IRequest requestContext, StaticResultOptions options) at Emby.Server.MediaEncoding.Api.Progressive.BaseProgressiveStreamingService.ProcessRequest(StreamRequest request, Boolean isHeadRequest) at Emby.Server.Implementations.Services.ServiceController.GetTaskResult(Task task) at Emby.Server.Implementations.Services.ServiceHandler.ProcessRequestAsync(HttpListenerHost appHost, IRequest httpReq, IResponse httpRes, RestPath restPath, String responseContentType, CancellationToken cancellationToken) at Emby.Server.Implementations.HttpServer.HttpListenerHost.RequestHandler(IRequest httpReq, ReadOnlyMemory`1 urlString, ReadOnlyMemory`1 localPath, CancellationToken cancellationToken) SharpCifs.Util.Sharpen.UnknownHostException: WDMYCLOUD<20> at SharpCifs.Netbios.NbtAddress.DoNameQuery(Name name, IPAddress svr) at SharpCifs.Netbios.NbtAddress.GetByName(String host, Int32 type, String scope, IPAddress svr) at SharpCifs.UniAddress.GetAllByName(String hostname, Boolean possibleNtDomainOrWorkgroup) at SharpCifs.Smb.SmbFile.GetFirstAddress() at SharpCifs.Smb.SmbFile.Connect() at SharpCifs.Smb.SmbFile.Connect0() Source: Emby.Server.Implementations TargetSite: Void Connect0() 2020-05-10 08:11:16.413 Info HttpServer: HTTP Response 500 to ::1. Time: 17ms. http://localhost:8096/emby/videos/1630/stream.mp4?DeviceId=e5934c1c-18dd-4db7-b57c-d8c48ce19ecd&MediaSourceId=7debcc9a6d4d00c23b33d345df1f5311&Static=true&PlaySessionId=e25004c57ed845f7b6973ebb271f2d1c It seems to be an issue with SMB paths/permissions. The exact error is: Failed to connect to server. Edited May 15, 2020 by speechles Link to comment Share on other sites More sharing options...
Luke 37051 Posted June 23, 2020 Share Posted June 23, 2020 @iveson are you still running into this? Link to comment Share on other sites More sharing options...
iveson 0 Posted June 23, 2020 Author Share Posted June 23, 2020 Yes. I gave up on it weeks ago as the only reply I got was the incomprehensible one on May 15. I know it is code but that is not helpful to me as I'm not a programmer. I went back to Plex. Link to comment Share on other sites More sharing options...
Carlo 4330 Posted July 17, 2020 Share Posted July 17, 2020 Have you reset your path & permissions correctly and retried Emby? Link to comment Share on other sites More sharing options...
Luke 37051 Posted July 31, 2020 Share Posted July 31, 2020 @iveson are you also connecting to a windows share? Link to comment Share on other sites More sharing options...
iveson 0 Posted August 4, 2020 Author Share Posted August 4, 2020 No. Link to comment Share on other sites More sharing options...
speechles 1917 Posted August 4, 2020 Share Posted August 4, 2020 (edited) The issue looks like the Emby user doesn't have access to the share. It doesn't have permission to execute which is required to "play" them. You might have forgot to set +X on the directory? SharpCifs.Util.Sharpen.UnknownHostException: WDMYCLOUD<20> Edited August 4, 2020 by speechles 1 Link to comment Share on other sites More sharing options...
Luke 37051 Posted August 23, 2020 Share Posted August 23, 2020 On 8/4/2020 at 4:02 PM, iveson said: No. Your log suggests you're added an smb share. How many emby libraries have you created? What folders have you added to each one? You could also try the beta server if you're still having an issue. Thanks. Link to comment Share on other sites More sharing options...
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