Worked for two nights, now doesn't work at all

[iveson 0]

I installed Emby last week as a replacement for Plex. Set up Emby server (MAC, accessing files on a WD My Cloud (not My Cloud Home or dl/pr series), to Roku. Worked like a charm for two nights.

 

This week, I got play back errors (Roku). Troubleshooting: All videos play just fine via Roku Media Player so it's not that. They also play fine on the MAC using QuickTime. But they don't play at all on Emby. I've been working through what I could find on the forums. Today I uninstalled and reinstalled Emby. Same problem. 

 

At a loss...please help.

 

[Luke 36997]

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. thanks !

[iveson 0]

Here is zip file of all logs. And screen shot of error message though I'm guessing you're familiar with that.

[speechles 1917]

Here is zip file of all logs. And screen shot of error message though I'm guessing you're familiar with that.

 

The zip file and screen shot appear to be absent. Hopefully you solved the problem and this is just a stale thread.

 

If you are still having issues are any ffmpeg logs created? Those would be helpful.

Edited May 11, 2020 by speechles

[iveson 0]

No I did not solve the problem. I'll try again.

[iveson 0]

No I did not solve the problem. I've given up. I'll try the attachments again.

logs.zip

[iveson 0]

I could still use some help here. If anybody has any ideas?

[speechles 1917]

2020-05-10 08:11:16.040 Info HttpServer: HTTP Response 200 to ::1. Time: 167ms. http://localhost:8096/emby/Items/1630/PlaybackInfo?UserId=04fc661bdfd64cefaf1a1eaf723689e2&StartTimeTicks=690000000&IsPlayback=true&AutoOpenLiveStream=true&MaxStreamingBitrate=140000000
2020-05-10 08:11:16.396 Info HttpServer: HTTP GET http://localhost:8096/emby/videos/1630/stream.mp4?DeviceId=e5934c1c-18dd-4db7-b57c-d8c48ce19ecd&MediaSourceId=7debcc9a6d4d00c23b33d345df1f5311&Static=true&PlaySessionId=e25004c57ed845f7b6973ebb271f2d1c. Host=localhost:8096, User-Agent=Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:76.0) Gecko/20100101 Firefox/76.0, Accept=video/webm,video/ogg,video/*;q=0.9,application/ogg;q=0.7,audio/*;q=0.6,*/*;q=0.5, Accept-Language=en-US,en;q=0.5, Range=bytes=0-, Connection=keep-alive, Referer=http://localhost:8096/web/index.html
2020-05-10 08:11:16.397 Info HttpServer: HTTP GET http://localhost:8096/emby/Videos/1630/7debcc9a6d4d00c23b33d345df1f5311/Subtitles/1/0/Stream.vtt. Host=localhost:8096, User-Agent=Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:76.0) Gecko/20100101 Firefox/76.0, Accept=*/*, Accept-Language=en-US,en;q=0.5, Accept-Encoding=gzip, deflate, Connection=keep-alive
2020-05-10 08:11:16.413 Error HttpServer: Error processing request
*** Error Report ***
Version: 4.4.2.0
Command line: /Applications/EmbyServer.app/Contents/MacOS/EmbyServer.dll
Operating system: Unix 19.4.0.0
64-Bit OS: True
64-Bit Process: True
User Interactive: True
Runtime: file:///Applications/EmbyServer.app/Contents/MacOS/System.Private.CoreLib.dll
System.Environment.Version: 3.1.2
Processor count: 4
Program data path: /Users/ivesonhome/emby-server
Application directory: /Applications/EmbyServer.app/Contents/MacOS
SharpCifs.Smb.SmbException: SharpCifs.Smb.SmbException: Failed to connect to server
   at SharpCifs.Smb.SmbFile.Connect0()
   at SharpCifs.Smb.SmbFile.QueryPath(String path, Int32 infoLevel)
   at SharpCifs.Smb.SmbFile.Exists()
   at Emby.Server.Implementations.IO.SharpCifsFileSystem.AssertFileExists(SmbFile file, String path)
   at Emby.Server.Implementations.IO.SharpCifsFileSystem.OpenRead(String path)
   at Emby.Server.Implementations.IO.SharpCifsFileSystem.GetFileStream(String path, FileOpenMode mode, FileAccessMode access, FileShareMode share)
   at Emby.Server.Implementations.IO.IOManager.GetResponse(HttpRequestOptions options, MediaProtocol protocol)
   at Emby.Server.Implementations.IO.IOManager.GetResponse(HttpRequestOptions options)
   at Emby.Server.Implementations.HttpServer.HttpResultFactory.GetContent(StaticFileResultOptions options, Int64 offset, Int64 length, CancellationToken cancellationToken)
   at Emby.Server.Implementations.HttpServer.FileWriter.SetContentResponseHeaders(Nullable`1 reportedTotalContentLength, CancellationToken cancellationToken)
   at Emby.Server.Implementations.HttpServer.HttpResultFactory.GetStaticResult(IRequest requestContext, StaticResultOptions options)
   at Emby.Server.MediaEncoding.Api.Progressive.BaseProgressiveStreamingService.ProcessRequest(StreamRequest request, Boolean isHeadRequest)
   at Emby.Server.Implementations.Services.ServiceController.GetTaskResult(Task task)
   at Emby.Server.Implementations.Services.ServiceHandler.ProcessRequestAsync(HttpListenerHost appHost, IRequest httpReq, IResponse httpRes, RestPath restPath, String responseContentType, CancellationToken cancellationToken)
   at Emby.Server.Implementations.HttpServer.HttpListenerHost.RequestHandler(IRequest httpReq, ReadOnlyMemory`1 urlString, ReadOnlyMemory`1 localPath, CancellationToken cancellationToken)
SharpCifs.Util.Sharpen.UnknownHostException: WDMYCLOUD<20>
   at SharpCifs.Netbios.NbtAddress.DoNameQuery(Name name, IPAddress svr)
   at SharpCifs.Netbios.NbtAddress.GetByName(String host, Int32 type, String scope, IPAddress svr)
   at SharpCifs.UniAddress.GetAllByName(String hostname, Boolean possibleNtDomainOrWorkgroup)
   at SharpCifs.Smb.SmbFile.GetFirstAddress()
   at SharpCifs.Smb.SmbFile.Connect()
   at SharpCifs.Smb.SmbFile.Connect0()
 
Source: Emby.Server.Implementations
TargetSite: Void Connect0()
 
2020-05-10 08:11:16.413 Info HttpServer: HTTP Response 500 to ::1. Time: 17ms. http://localhost:8096/emby/videos/1630/stream.mp4?DeviceId=e5934c1c-18dd-4db7-b57c-d8c48ce19ecd&MediaSourceId=7debcc9a6d4d00c23b33d345df1f5311&Static=true&PlaySessionId=e25004c57ed845f7b6973ebb271f2d1c

It seems to be an issue with SMB paths/permissions.

The exact error is: Failed to connect to server.

Edited May 15, 2020 by speechles

[Luke 36997]

@iveson are you still running into this?

[iveson 0]

Yes. I gave up on it weeks ago as the only reply I got was the incomprehensible one on May 15. I know it is code but that is not helpful to me as I'm not a programmer. I went back to Plex. 

[Carlo 4330]

Have you reset your path & permissions correctly and retried Emby?

[Luke 36997]

@iveson are you also connecting to a windows share?

[iveson 0]

No.

[speechles 1917]

The issue looks like the Emby user doesn't have access to the share. It doesn't have permission to execute which is required to "play" them. You might have forgot to set +X on the directory?

SharpCifs.Util.Sharpen.UnknownHostException: WDMYCLOUD<20>

Edited August 4, 2020 by speechles

[Luke 36997]

On 8/4/2020 at 4:02 PM, iveson said:

No.

Your log suggests you're added an smb share. How many emby libraries have you created? What folders have you added to each one? 

You could also try the beta server if you're still having an issue. Thanks.