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Can't link Emby connect account to user on the server


Milofow
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Milofow

Hi,

 

I'm not sure if this is the right place to ask, but I need some help.

I've been trying to connect my EmbyConnect account to a user on my Emby server, but everytime I try an error pops up saying there was a problem connecting and asking me if I want to make an account. I already have an account so I don't know what to do now. 

I already sent an email to the adress in the error pop up, but it still doesn't work. 

Can somebody give me advice on what to do?

 

Thanks in advance!

 

Kind regards,

Milo

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Hi.  Make sure you haven't already connected that Connect account to another user on that same server.

 

Also, be sure you can login to the forum here with that account.

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Milofow

Hi.  Make sure you haven't already connected that Connect account to another user on that same server.

 

Also, be sure you can login to the forum here with that account.

Thanks for your reply! I haven't connected it to another user and can login on this forum with te same account. I did delete my old Emby server last night, but I can't see it anymore at my login. Could that be the problem and if so how can I resolve it?

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Hi. Try blanking out the field and saving and then re-entering it and saving.

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Milofow

Hi. Try blanking out the field and saving and then re-entering it and saving.

Sadly no succes, still the same error

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Please post the server log from when you did that.

 

Thanks.

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Milofow

Please post the server log from when you did that.

 

Thanks.

 

 

2020-05-09 16:31:01.235 Info HttpServer: HTTP GET http://192.168.1.112:8096/emby/Users/2c0dad87125948daa02be549fcca4edd. UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/81.0.4044.138 Safari/537.36

2020-05-09 16:31:01.236 Info HttpServer: HTTP Response 200 to 192.168.1.113. Time: 1ms. http://192.168.1.112:8096/emby/Users/2c0dad87125948daa02be549fcca4edd

2020-05-09 16:31:01.239 Info HttpServer: HTTP GET http://192.168.1.112:8096/emby/Users/2c0dad87125948daa02be549fcca4edd. UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/81.0.4044.138 Safari/537.36

2020-05-09 16:31:01.240 Info HttpServer: HTTP Response 200 to 192.168.1.113. Time: 1ms. http://192.168.1.112:8096/emby/Users/2c0dad87125948daa02be549fcca4edd

2020-05-09 16:31:02.040 Info HttpServer: HTTP GET http://192.168.1.112:8096/emby/users. UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/81.0.4044.138 Safari/537.36

2020-05-09 16:31:02.041 Info HttpServer: HTTP Response 200 to 192.168.1.113. Time: 1ms. http://192.168.1.112:8096/emby/users

2020-05-09 16:31:02.066 Info HttpServer: HTTP GET http://192.168.1.112:8096/emby/System/Configuration. UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/81.0.4044.138 Safari/537.36

2020-05-09 16:31:02.067 Info HttpServer: HTTP GET http://192.168.1.112:8096/emby/Auth/Providers. UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/81.0.4044.138 Safari/537.36

2020-05-09 16:31:02.067 Info HttpServer: HTTP GET http://192.168.1.112:8096/emby/Library/MediaFolders?IsHidden=false. UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/81.0.4044.138 Safari/537.36

2020-05-09 16:31:02.067 Info HttpServer: HTTP Response 200 to 192.168.1.113. Time: 1ms. http://192.168.1.112:8096/emby/System/Configuration

2020-05-09 16:31:02.068 Info HttpServer: HTTP Response 200 to 192.168.1.113. Time: 1ms. http://192.168.1.112:8096/emby/Library/MediaFolders?IsHidden=false

2020-05-09 16:31:02.068 Info HttpServer: HTTP Response 200 to 192.168.1.113. Time: 1ms. http://192.168.1.112:8096/emby/Auth/Providers

2020-05-09 16:31:02.084 Info HttpServer: HTTP GET http://192.168.1.112:8096/emby/Channels?SupportsMediaDeletion=true. UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/81.0.4044.138 Safari/537.36

2020-05-09 16:31:02.085 Info HttpServer: HTTP Response 200 to 192.168.1.113. Time: 1ms. http://192.168.1.112:8096/emby/Channels?SupportsMediaDeletion=true

2020-05-09 16:31:04.230 Info HttpServer: HTTP POST http://192.168.1.112:8096/emby/Users/2c0dad87125948daa02be549fcca4edd. UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/81.0.4044.138 Safari/537.36

2020-05-09 16:31:04.232 Info HttpServer: HTTP Response 204 to 192.168.1.113. Time: 2ms. http://192.168.1.112:8096/emby/Users/2c0dad87125948daa02be549fcca4edd

2020-05-09 16:31:04.238 Info HttpServer: HTTP POST http://192.168.1.112:8096/emby/Users/2c0dad87125948daa02be549fcca4edd/Policy. UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/81.0.4044.138 Safari/537.36

2020-05-09 16:31:04.239 Info HttpServer: HTTP Response 204 to 192.168.1.113. Time: 2ms. http://192.168.1.112:8096/emby/Users/2c0dad87125948daa02be549fcca4edd/Policy

2020-05-09 16:31:15.863 Info HttpServer: HTTP POST http://192.168.1.112:8096/emby/Users/2c0dad87125948daa02be549fcca4edd. UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/81.0.4044.138 Safari/537.36

2020-05-09 16:31:15.865 Info HttpServer: HTTP Response 204 to 192.168.1.113. Time: 2ms. http://192.168.1.112:8096/emby/Users/2c0dad87125948daa02be549fcca4edd

2020-05-09 16:31:15.869 Info HttpServer: HTTP POST http://192.168.1.112:8096/emby/Users/2c0dad87125948daa02be549fcca4edd/Policy. UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/81.0.4044.138 Safari/537.36

2020-05-09 16:31:15.871 Info HttpServer: HTTP Response 204 to 192.168.1.113. Time: 2ms. http://192.168.1.112:8096/emby/Users/2c0dad87125948daa02be549fcca4edd/Policy

2020-05-09 16:31:15.886 Info HttpServer: HTTP POST http://192.168.1.112:8096/emby/Users/2c0dad87125948daa02be549fcca4edd/Connect/Link. UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/81.0.4044.138 Safari/537.36

2020-05-09 16:31:15.888 Error App: Error registering with Connect

    *** Error Report ***

    Version: 4.4.2.0

    Command line: /usr/local/lib/emby-server/system/EmbyServer.exe -os freebsd -ffmpeg /usr/local/bin/ffmpeg -ffprobe /usr/local/bin/ffprobe -programdata /var/db/emby-server -updatepackage emby-server-freebsd_{version}_amd64.txz

    Operating system: Unix 11.3.7.0

    64-Bit OS: True

    64-Bit Process: True

    User Interactive: False

    Mono: 5.10.1.57 (5.10.1.57 Sat May 2 04:30:19 UTC 2020)

    Runtime: file:///usr/local/lib/mono/4.5/mscorlib.dll

    System.Environment.Version: 4.0.30319.42000

    Processor count: 2

    Program data path: /var/db/emby-server

    Application directory: /usr/local/lib/emby-server/system

    MediaBrowser.Model.Net.HttpException: MediaBrowser.Model.Net.HttpException: Error: NameResolutionFailure

     at Emby.Server.Implementations.HttpClientManager.HttpClientManager+<SendAsyncInternal>d__19.MoveNext () [0x00353] in <3605319732a64e8282cfdf09a091f02e>:0

    --- End of stack trace from previous location where exception was thrown ---

     at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw () [0x0000c] in <0e06830de9a44394a7e366951eabca52>:0

     at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Threading.Tasks.Task task) [0x0003e] in <0e06830de9a44394a7e366951eabca52>:0

     at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Threading.Tasks.Task task) [0x00028] in <0e06830de9a44394a7e366951eabca52>:0

     at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd (System.Threading.Tasks.Task task) [0x00008] in <0e06830de9a44394a7e366951eabca52>:0

     at System.Runtime.CompilerServices.ConfiguredTaskAwaitable`1+ConfiguredTaskAwaiter[TResult].GetResult () [0x00000] in <0e06830de9a44394a7e366951eabca52>:0

     at Emby.Server.Implementations.HttpClientManager.HttpClientManager+<SendAsync>d__16.MoveNext () [0x0009e] in <3605319732a64e8282cfdf09a091f02e>:0

    --- End of stack trace from previous location where exception was thrown ---

     at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw () [0x0000c] in <0e06830de9a44394a7e366951eabca52>:0

     at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Threading.Tasks.Task task) [0x0003e] in <0e06830de9a44394a7e366951eabca52>:0

     at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Threading.Tasks.Task task) [0x00028] in <0e06830de9a44394a7e366951eabca52>:0

     at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd (System.Threading.Tasks.Task task) [0x00008] in <0e06830de9a44394a7e366951eabca52>:0

     at System.Runtime.CompilerServices.ConfiguredTaskAwaitable`1+ConfiguredTaskAwaiter[TResult].GetResult () [0x00000] in <0e06830de9a44394a7e366951eabca52>:0

     at Emby.Server.Connect.ConnectManager+<CreateServerRegistration>d__36.MoveNext () [0x0013f] in <43e5ee10cd2e433bacdfdfffd1d55deb>:0

    --- End of stack trace from previous location where exception was thrown ---

     at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw () [0x0000c] in <0e06830de9a44394a7e366951eabca52>:0

     at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Threading.Tasks.Task task) [0x0003e] in <0e06830de9a44394a7e366951eabca52>:0

     at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Threading.Tasks.Task task) [0x00028] in <0e06830de9a44394a7e366951eabca52>:0

     at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd (System.Threading.Tasks.Task task) [0x00008] in <0e06830de9a44394a7e366951eabca52>:0

     at System.Runtime.CompilerServices.ConfiguredTaskAwaitable+ConfiguredTaskAwaiter.GetResult () [0x00000] in <0e06830de9a44394a7e366951eabca52>:0

     at Emby.Server.Connect.ConnectManager+<UpdateConnectInfoInternal>d__30.MoveNext () [0x00287] in <43e5ee10cd2e433bacdfdfffd1d55deb>:0

    Source: mscorlib

    TargetSite: Void Throw()

    

2020-05-09 16:31:15.889 Error HttpServer: Error processing request

    *** Error Report ***

    Version: 4.4.2.0

    Command line: /usr/local/lib/emby-server/system/EmbyServer.exe -os freebsd -ffmpeg /usr/local/bin/ffmpeg -ffprobe /usr/local/bin/ffprobe -programdata /var/db/emby-server -updatepackage emby-server-freebsd_{version}_amd64.txz

    Operating system: Unix 11.3.7.0

    64-Bit OS: True

    64-Bit Process: True

    User Interactive: False

    Mono: 5.10.1.57 (5.10.1.57 Sat May 2 04:30:19 UTC 2020)

    Runtime: file:///usr/local/lib/mono/4.5/mscorlib.dll

    System.Environment.Version: 4.0.30319.42000

    Processor count: 2

    Program data path: /var/db/emby-server

    Application directory: /usr/local/lib/emby-server/system

    System.ArgumentNullException: System.ArgumentNullException: Value cannot be null.

    Parameter name: ConnectServerId

     at Emby.Server.Connect.ConnectManager+<LinkUserInternal>d__46.MoveNext () [0x00040] in <43e5ee10cd2e433bacdfdfffd1d55deb>:0

    --- End of stack trace from previous location where exception was thrown ---

     at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw () [0x0000c] in <0e06830de9a44394a7e366951eabca52>:0

     at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Threading.Tasks.Task task) [0x0003e] in <0e06830de9a44394a7e366951eabca52>:0

     at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Threading.Tasks.Task task) [0x00028] in <0e06830de9a44394a7e366951eabca52>:0

     at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd (System.Threading.Tasks.Task task) [0x00008] in <0e06830de9a44394a7e366951eabca52>:0

     at System.Runtime.CompilerServices.ConfiguredTaskAwaitable`1+ConfiguredTaskAwaiter[TResult].GetResult () [0x00000] in <0e06830de9a44394a7e366951eabca52>:0

     at Emby.Server.Connect.ConnectManager+<LinkUser>d__45.MoveNext () [0x001ae] in <43e5ee10cd2e433bacdfdfffd1d55deb>:0

    --- End of stack trace from previous location where exception was thrown ---

     at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw () [0x0000c] in <0e06830de9a44394a7e366951eabca52>:0

     at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Threading.Tasks.Task task) [0x0003e] in <0e06830de9a44394a7e366951eabca52>:0

     at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Threading.Tasks.Task task) [0x00028] in <0e06830de9a44394a7e366951eabca52>:0

     at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd (System.Threading.Tasks.Task task) [0x00008] in <0e06830de9a44394a7e366951eabca52>:0

     at System.Runtime.CompilerServices.ConfiguredTaskAwaitable`1+ConfiguredTaskAwaiter[TResult].GetResult () [0x00000] in <0e06830de9a44394a7e366951eabca52>:0

     at Emby.Server.Connect.Api.ConnectService+<Post>d__11.MoveNext () [0x00092] in <43e5ee10cd2e433bacdfdfffd1d55deb>:0

    --- End of stack trace from previous location where exception was thrown ---

     at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw () [0x0000c] in <0e06830de9a44394a7e366951eabca52>:0

     at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Threading.Tasks.Task task) [0x0003e] in <0e06830de9a44394a7e366951eabca52>:0

     at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Threading.Tasks.Task task) [0x00028] in <0e06830de9a44394a7e366951eabca52>:0

     at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd (System.Threading.Tasks.Task task) [0x00008] in <0e06830de9a44394a7e366951eabca52>:0

     at System.Runtime.CompilerServices.ConfiguredTaskAwaitable`1+ConfiguredTaskAwaiter[TResult].GetResult () [0x00000] in <0e06830de9a44394a7e366951eabca52>:0

     at Emby.Server.Implementations.Services.ServiceController+<GetTaskResult>d__12.MoveNext () [0x00081] in <3605319732a64e8282cfdf09a091f02e>:0

    --- End of stack trace from previous location where exception was thrown ---

     at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw () [0x0000c] in <0e06830de9a44394a7e366951eabca52>:0

     at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Threading.Tasks.Task task) [0x0003e] in <0e06830de9a44394a7e366951eabca52>:0

     at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Threading.Tasks.Task task) [0x00028] in <0e06830de9a44394a7e366951eabca52>:0

     at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd (System.Threading.Tasks.Task task) [0x00008] in <0e06830de9a44394a7e366951eabca52>:0

     at System.Runtime.CompilerServices.ConfiguredTaskAwaitable`1+ConfiguredTaskAwaiter[TResult].GetResult () [0x00000] in <0e06830de9a44394a7e366951eabca52>:0

     at Emby.Server.Implementations.Services.ServiceHandler+<ProcessRequestAsync>d__4.MoveNext () [0x001da] in <3605319732a64e8282cfdf09a091f02e>:0

    --- End of stack trace from previous location where exception was thrown ---

     at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw () [0x0000c] in <0e06830de9a44394a7e366951eabca52>:0

     at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Threading.Tasks.Task task) [0x0003e] in <0e06830de9a44394a7e366951eabca52>:0

     at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Threading.Tasks.Task task) [0x00028] in <0e06830de9a44394a7e366951eabca52>:0

     at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd (System.Threading.Tasks.Task task) [0x00008] in <0e06830de9a44394a7e366951eabca52>:0

     at System.Runtime.CompilerServices.ConfiguredTaskAwaitable+ConfiguredTaskAwaiter.GetResult () [0x00000] in <0e06830de9a44394a7e366951eabca52>:0

     at Emby.Server.Implementations.HttpServer.HttpListenerHost+<RequestHandler>d__46.MoveNext () [0x00b52] in <3605319732a64e8282cfdf09a091f02e>:0

    Source: mscorlib

    TargetSite: Void Throw()

    

2020-05-09 16:31:15.889 Info HttpServer: HTTP Response 400 to 192.168.1.113. Time: 4ms. http://192.168.1.112:8096/emby/Users/2c0dad87125948daa02be549fcca4edd/Connect/Link

2020-05-09 16:31:19.435 Info HttpServer: HTTP GET http://192.168.1.112:8096/emby/Users/2c0dad87125948daa02be549fcca4edd. UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/81.0.4044.138 Safari/537.36

2020-05-09 16:31:19.436 Info HttpServer: HTTP Response 200 to 192.168.1.113. Time: 1ms. http://192.168.1.112:8096/emby/Users/2c0dad87125948daa02be549fcca4edd

2020-05-09 16:31:19.449 Info HttpServer: HTTP GET http://192.168.1.112:8096/emby/System/Configuration. UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/81.0.4044.138 Safari/537.36

2020-05-09 16:31:19.450 Info HttpServer: HTTP Response 200 to 192.168.1.113. Time: 1ms. http://192.168.1.112:8096/emby/System/Configuration

2020-05-09 16:31:19.456 Info HttpServer: HTTP GET http://192.168.1.112:8096/emby/System/Logs. UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/81.0.4044.138 Safari/537.36

2020-05-09 16:31:19.458 Info HttpServer: HTTP Response 200 to 192.168.1.113. Time: 2ms. http://192.168.1.112:8096/emby/System/Logs

2020-05-09 16:31:22.888 Info HttpServer: HTTP GET http://192.168.1.112:8096/emby/System/Logs/embyserver.txt. UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/81.0.4044.138 Safari/537.36

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Okay, there is your problem.  The server cannot get out on the internet at all.  Something in configuration or security setup is blocking it.

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Milofow

Okay, there is your problem.  The server cannot get out on the internet at all.  Something in configuration or security setup is blocking it.

 

Thanks for figuring it out, could it have anything to do with assigning a static ip to Emby, because that already gave me some trouble

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Milofow

Thanks for figuring it out, could it have anything to do with assigning a static ip to Emby, because that already gave me some trouble

Never mind it was the static ip, thanks for helping out!

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  • Solution
Milofow

What was the solution?

Well, I'm running Emby server on FreeNAS and i'd set a static IP for freenas and also for the Emby server jail, but apparently that didn't work so I chose DHCP to handle the FreeNAS IP and leave the static IP for Emby. Don't know exactly what was blocking internet acces with two static IP's...

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