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hebertpl

Emby Server Stopping During Picture Scrolling - F2-210

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hebertpl

Hello Community,

 

I've been trying to troubleshoot this problem for well over a week now and I've reached the limit of my technical skills!  :D

 

emby log attached!

 

The issue has to do with the server systematically stopping while i'm viewing/scrolling through pictures...the first 20 pictures display and then only an icon (see screenshot). All pictures are in jpg format....most folders contain around 500 pictures. NAS folder order is //appdata/pictures/year. I continue to add more picture folders every week and refresh metadata and library scan every-time.

 

I then enter TOS on the F2-210, click on installed applications and then the Emby application..the server is displaying stopped status (see screenshot)....i click restart and then it works until next scrolling freeze! 

 

While the emby server is online, movie streaming works no problem and has never frozen/stopped!

 

Unfortunately the server is no longer accessible for other users until a manual restart....have only 5 users in total but in different timezones..so very frustrating.

 

Would like to conclude in saying that i'm a new NAS/Emby user and am quite impressed by the product and its functionality..very impressive.

 

Any advice/support would be appreciated...thank you.

embyserver.txt

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post-617990-0-17030800-1588324948_thumb.jpg

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Luke

Hi, are you still running into this?

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hebertpl

Hello Luke.. I've had to close access to the photos portion of the emby server as it was freezing (stopping) every time someone would scroll pictures.. The movie portion (streaming) works fine... Any suggestions would be greatly appreciated. Thank you

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hebertpl

Hello Luke.. I've had to close access to the photos portion of the emby server as it was freezing (stopping) every time someone would scroll pictures.. The movie portion (streaming) works fine... Any suggestions would be greatly appreciated. Thank you...

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hebertpl

Hello Luke.. Any suggestions? Thanks

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Luke

@@hebertpl are you still running into this? Please try with Emby Server 4.4.3 as soon as it's in the TerraMaster app store and let us know if it helps. Thanks.

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hebertpl

Hello Luke and thanks for the follow-up,

 

Yes, still an issue on version 4.4.2.0. Picture scrolling from an android and windows device causes the server to freeze and stop. I'll try the new version as soon as it's released by Terramaster and let you know!

 

thanks

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hebertpl

Hello Luke....almost a month and no update from Terramaster! FYI

Regards,

Philippe

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Luke

I'll follow up and check with them on this. Thanks for reporting.

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hebertpl

Hello Luke... you're the man!

Just updated the server and it appears to be light years better...no crashing but didn't have a ton of time to test..will do a deep dive and report back soon.

Great product and excellent followup...thank you,

philippe

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Luke

Thanks for the feedback!

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hebertpl

Hello Luke....looking forward to the new update on Terramaster....hopefully we will receive it soon. Still have the same issue ..server stops while scrolling pictures.

thanks

philippe

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Luke

Thanks. We'll have a small 4.5.1 update at the beginning of next week and that's the one we'll submit to Terramaster.

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hebertpl

Hello and thanks Luke.. I see the update has been released. Look forward to seeing it on terramaster... Please let me know when you have sent the update to them. 

Regards 

Philippe 

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Luke

Yes I'll submit it to them today. Thanks.

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hebertpl

thanks Luke - FYI, no Emby update from Terramaster as of today !

 

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