Black screen on specific files

[hopykito 0]

Hi Guys ! 

 

TV : LG Smart TV (OLED55B8PLA) - Software : 05.10.50

Emby Server version: 4.4.0.40

Operating system: Unix 4.4.59.0

 

I have some strange crash when i play specific files only in my LG TV 

This files is : Anime with subtitle VOSTFR

 

Stream is ok with Android phone and with computer 

But why i have only the problem with LG (i think the problem is subtitle)

 

In my tv LG i have this scenario : 

Start 2s show and black screen and start again and black screen ...  i have this message error (in french) : "Aucun flux compatible n'est actuellement disponible."

 

Logs and video here : https://wetransfer.com/downloads/cd90dc46bd9b8e3e08af05f464c0ae5620200421091512/54fe3b

 

Thanks guys !

ffmpeg-directstream-bd744a78-5645-4dd5-9bf6-cc9e3dbf38b5_1.txt

ffmpeg-transcode-25f31677-e3af-4f3a-be52-5f7df0101cb0_1.txt

ffmpeg-transcode-d7a10017-03f7-48d9-9909-3eb2cc9ef16a_1.txt

[hopykito 0]

I found the problem : 

Subtitle in .ASS on file MKV don't work with Emby 

 

So my solution with :

150 files

 

Step 1 :

--> Extract subtitle with MKVExtractGUI2 (with java project (loop cmd batch for multiples files))

 

Exemple of my sad code : 

    	for(int i = 1; i <= 150; i++)
    	{
    	  Runtime rt = Runtime.getRuntime();
    	    try {
    	        rt.exec(new String[]{"cmd.exe","/c","\"C:\\Program Files (x86)\\MKVToolNix\\mkvextract.exe\" --ui-language en tracks \"C:\\Users\\Famille\\Desktop\\BORUTO\\Boruto- Naruto Next Generations - S01E"+i+".mkv\" 2:\"C:\\Users\\Famille\\Desktop\\BORUTO\\Boruto- Naruto Next Generations - S01E"+i+".forced.ass\"\r\n" + 
    	        		""});
    	        Thread.sleep(500);
    	    } catch (IOException e) {
    	        // TODO Auto-generated catch block
    	        e.printStackTrace();
    	    }
    	}

Step 2 :

--> Convert mutiples files .ASS to .SRT with gotranscript

 

Step 3 :

--> copy in folder of the anime 

 

Step 4 :

-->Now work with Emby 

Edited April 21, 2020 by hopykito

[Luke 38500]

Hi, can you please attach the emby server log as well? thanks.

[hopykito 0]

Hi Luke,

Dont have emby server log i have clean the logs before crash and now i dont have the file

[Luke 38500]

OK, next time it happens please attach the emby server and ffmpeg log. thanks.