wp.rauchholz 5 Posted April 17, 2020 Share Posted April 17, 2020 (edited) As topic title says, I cannot stream certain movies on my LG TV. I am able to stream the movie on my iPad (via app) and on my laptop (via web). Thanks for helping me to solve this mystery. I run latest emby on a CENTOS 7 home server emby-server-4.4.2.0-1.x86_64 emby-server-4.4.2.0-1.x86_64 The error report is attached. Thanks for helping me to solve this mystery. Wolfgang emby_error.txt Edited April 17, 2020 by wp.rauchholz Link to comment Share on other sites More sharing options...
Happy2Play 8239 Posted April 17, 2020 Share Posted April 17, 2020 Sorry no attachment. Link to comment Share on other sites More sharing options...
wp.rauchholz 5 Posted April 17, 2020 Author Share Posted April 17, 2020 Attached. Thanks for letting me know. Wolfgang Link to comment Share on other sites More sharing options...
Luke 36997 Posted April 17, 2020 Share Posted April 17, 2020 Can you provide a copy of the media info for this file from the bottom of the web app detail screen? Thanks. Link to comment Share on other sites More sharing options...
wp.rauchholz 5 Posted April 17, 2020 Author Share Posted April 17, 2020 Do you refer to this info? Wolfgang Link to comment Share on other sites More sharing options...
wp.rauchholz 5 Posted April 17, 2020 Author Share Posted April 17, 2020 A bit more info with ffprobe Wolfgang mediainfo.txt Link to comment Share on other sites More sharing options...
rbjtech 4218 Posted April 18, 2020 Share Posted April 18, 2020 (edited) Copy the MP4 file onto a USB stick - and try and play with the native LG player. If it plays fine, then the issue is with Emby not streaming properly for some reason. If it doesn't play, then the issue is with your media. Also to note - emby is trying to extract the elvish subtitles - on the LG Player, I never have any issues with external .srt (txt) based subtitles - so extract them and rename .forced.srt if you need them (which I guess you will unless you speak elvish ...) Edited April 18, 2020 by rbjtech Link to comment Share on other sites More sharing options...
SamES 889 Posted April 18, 2020 Share Posted April 18, 2020 Copy the MP4 file onto a USB stick - and try and play with the native LG player. If it plays fine, then the issue is with Emby not streaming properly for some reason. If it doesn't play, then the issue is with your media. Also to note - emby is trying to extract the elvish subtitles - on the LG Player, I never have any issues with external .srt (txt) based subtitles - so extract them and rename .forced.srt if you need them (which I guess you will unless you speak elvish ...) This is the right thing to try. Wolfgang, does this just freeze as soon as you play it, the same as the Avengers sample you gave me some time ago? Link to comment Share on other sites More sharing options...
wp.rauchholz 5 Posted April 18, 2020 Author Share Posted April 18, 2020 This is the right thing to try. Wolfgang, does this just freeze as soon as you play it, the same as the Avengers sample you gave me some time ago? It does not freeze. The screen goes black when I hit play and it stays black. Wolfgang Link to comment Share on other sites More sharing options...
wp.rauchholz 5 Posted April 19, 2020 Author Share Posted April 19, 2020 I made the test and the movie plays without problem on the LG native player. Wolfgang Link to comment Share on other sites More sharing options...
rbjtech 4218 Posted April 19, 2020 Share Posted April 19, 2020 (edited) ok - so the only additional step which emby is adding (according to the log) is the subtitle extraction - which is to a .vtt format. According to the LG website - I'm not sure .vtt subtitles are supported - and may be causing the player to hang. https://www.lg.com/ca_en/support/product-help/CT20098005-1437128842789-others I would remux the .mp4 - removing all the subtitle streams, and then try and play again via Emby. If it then works, then you know this is the issue. To get the subs working, then simply use an external .srt file (identical named to the video/audio file using .forced.srt if you wish) instead - as these work fine (as do .ass or .ssa) - as per the support list in the link above. use ffmpeg to create the .srt - it will convert the vtt to srt - ffmpeg -i inputname.mp4 -map 0:s:0 inputnamet.forced.srt You may need to map to the correct stream if there are multiple subs - s:0 = first stream, s:1 = next stream etc Edited April 19, 2020 by rbjtech Link to comment Share on other sites More sharing options...
Luke 36997 Posted April 21, 2020 Share Posted April 21, 2020 Has this helped? Link to comment Share on other sites More sharing options...
hopykito 0 Posted April 21, 2020 Share Posted April 21, 2020 See there if you have the same problem : https://emby.media/community/index.php?/topic/85399-black-screen-on-specific-files/ @@SamES Link to comment Share on other sites More sharing options...
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