Video freezes after a few minutes no Blu-ray rips not DVD

[Vectra 0]

2020-04-12 10:54:07.577
Emby Server version: 4.4.2.0
Operating system: Microsoft Windows NT 6.2.9200.0

App: Emby Theater 1.0.24
LG Smart TV (OLED65C7P-U)

 

I have tried a few different Emby apps and my Blu-ray rips freeze after a few minutes then resume then freeze.   

 

Is it the quality setting on server?  I have it on AUTO.    

 

Plays fine when connecting PC directly to TV w/HDMI and PC theater.

Plays fine with Emby on my iphone

 

House is FIOS with ethernet cable connections.

 

http://localhost:8096/emby/System/Logs/ffmpeg-remux-d41824ac-09bb-4bec-a5dd-80ba521d3d99_1.txt?api_key=c2d04c99e7254acd97144a339bd14f2d

 

 

 

 

Edited April 12, 2020 by Vectra

[Luke 37060]

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. thanks !

[Vectra 0]

Let me know if I am following the reporting instructions correctly.

 

 

PROBLEM = the video freezes after a few minutes of starting a movie that was ripped from a Blu-ray to mkv.  It often starts again but then quickly freezes.   The picture just remains static.  There are no errors.

 

I am playig movies from LG Emby App on my LG OLED TV.   I have used the FIre Cub app and obtained the same results.

 

 

I attached the log from the LG appy where I started Batman vs. Superman and the screen froze.

embylog.txt

Edited April 12, 2020 by Vectra

[SamES 890]

Are you playing these files with TrueHD tracks?

[SamES 890]

Streaming of high bitrate files that have been remuxed is a problem (for both LG and Samsung).  I would suggest playing one of the non-TrueHD tracks.  Be sure to select it from the details screen before commencing playback and it should DirectPlay without any problems.

[Vectra 0]

changing audio to dts 5.1 solved the problem.   

 

THX!