Ninko 63 Posted April 7, 2020 Share Posted April 7, 2020 Hi, I've recently changed my email provider and update the plug-in settings with the correct details but every time I try to send a test email it says there was an error straight away, it's almost as though it's not even attempting to send. Any help please Thanks Link to comment Share on other sites More sharing options...
rbjtech 4223 Posted April 7, 2020 Share Posted April 7, 2020 what settings have you used ? (don't specify your email address here, just the settings.. ) Does your new provider use the same SSL/TLS ports ? - try with 25 for basic SMTP to ensure that works to start with. Link to comment Share on other sites More sharing options...
Ninko 63 Posted April 7, 2020 Author Share Posted April 7, 2020 I'm using smtp.virginmedia.com port 465 with both SSL and authentication options selected. I've also tried port 587 and 25 as you adviced, still gives me an error. Link to comment Share on other sites More sharing options...
Ninko 63 Posted April 10, 2020 Author Share Posted April 10, 2020 Any help please? Link to comment Share on other sites More sharing options...
Luke 37022 Posted April 10, 2020 Share Posted April 10, 2020 Hi there, please see how to report a problem. Thanks. Link to comment Share on other sites More sharing options...
Ninko 63 Posted April 10, 2020 Author Share Posted April 10, 2020 That doesn't tell you what you want to know for a plugin problem? Link to comment Share on other sites More sharing options...
rbjtech 4223 Posted April 11, 2020 Share Posted April 11, 2020 (edited) I'm using smtp.virginmedia.com port 465 with both SSL and authentication options selected. I've also tried port 587 and 25 as you adviced, still gives me an error. If you use the same credentials in an email client (outlook etc) does this work ? Are there any firewalls preventing OUTGOING requests on Ports TCP 25, 465 and 587 ? If using Windows, default is to not block outgoing connections anyway. Remember you do the setup per Emby USER - so make sure it is setup for the correct user and notifications are enabled for that user My setup is as follows - Configure email notifications for - 'Admin' Enable Notifications - Ticked Email from - My Primary email address Email to - emby@mydomain.com (can be the same as your primary email) smtp hostname - smtp.mydomain.com smtp port - 587 Enable SSL - ticked Enable SMTP Auth - ticked smtp username - My Primary email address smtp password - same as my main email password ps - if using Port 25 (as a test), do not tick SSL Click SAVE, then a Test Notification will send you an email with the contents below :- Emby: Test Notification This is a test notification from Emby Server A notification set to send an email when a particular user plays a video results in the following in the logs :- 2020-04-11 18:54:24.922 Info App: Sending email emby@mydomain.com with subject Emby: MyUser is playing SomeThing on Chrome 2020-04-11 18:54:25.382 Info App: Completed sending email emby@mydomain.com with subject Emby: MyUser is playing SomeThing on Chrome @@Luke - to note, looking at the logs, the 'Test' is also generating an error, but the email is being sent (and received) regardless. 2020-04-11 18:45:05.042 Error App: Error sending email: System.Net.Mail.SmtpException: Service not available, closing transmission channel. The server response was: 4.7.0 smtp.<smtpprovider> Error: too many errors at System.Net.Mail.MailCommand.CheckResponse(SmtpStatusCode statusCode, String response) at System.Net.Mail.MailCommand.EndSend(IAsyncResult result) at System.Net.Mail.SendMailAsyncResult.SendMailFrom() at System.Net.Mail.SmtpTransport.BeginSendMail(MailAddress sender, MailAddressCollection recipients, String deliveryNotify, Boolean allowUnicode, AsyncCallback callback, Object state) at System.Net.Mail.SmtpClient.ConnectCallback(IAsyncResult result) --- End of stack trace from previous location where exception was thrown --- at MediaBrowser.Plugins.SmtpNotifications.Notifier.SendNotification(UserNotification request, CancellationToken cancellationToken) I hope this helps. Edited April 11, 2020 by rbjtech 1 Link to comment Share on other sites More sharing options...
Dibbes 431 Posted April 11, 2020 Share Posted April 11, 2020 I'm using smtp.virginmedia.com port 465 with both SSL and authentication options selected. I've also tried port 587 and 25 as you adviced, still gives me an error. https://getmailspring.com/setup/access-virginmedia-com-via-imap-smtp Make sure you use the settings as they give Link to comment Share on other sites More sharing options...
Luke 37022 Posted April 12, 2020 Share Posted April 12, 2020 Right now I honestly don't know. I wish I had a better answer but these kinds of things always seem to end up being domain or configuration specific. Link to comment Share on other sites More sharing options...
Ninko 63 Posted April 12, 2020 Author Share Posted April 12, 2020 Is there anyway to clear all settings from the plugin to start from scratch as I'm wondering if that might be part of the problem? Thanks Link to comment Share on other sites More sharing options...
Dibbes 431 Posted April 12, 2020 Share Posted April 12, 2020 Is there anyway to clear all settings from the plugin to start from scratch as I'm wondering if that might be part of the problem? Thanks Manually remove the .dll and the config file from the plugin folder. Unless you've changed these paths, you find these folders at \\%appdata%\Roaming\Emby-Server\programdata\plugins\ I don't which file in the configurations folder is the one for email notifications, as this seems encrypted... 1 Link to comment Share on other sites More sharing options...
Ninko 63 Posted April 12, 2020 Author Share Posted April 12, 2020 I'm running emby on Synology, so I'm not sure it's as easy as that? Thanks Link to comment Share on other sites More sharing options...
CBers 6766 Posted April 12, 2020 Share Posted April 12, 2020 I'm running emby on Synology, so I'm not sure it's as easy as that? Thanks @@FrostByte, @@Spaceboy or @@PenkethBoy might know. 1 Link to comment Share on other sites More sharing options...
PenkethBoy 2063 Posted April 12, 2020 Share Posted April 12, 2020 use putty and/or WinScp to login to your nas and do as dibbes suggested reboot the emby server after 2 Link to comment Share on other sites More sharing options...
FrostByte 5044 Posted April 12, 2020 Share Posted April 12, 2020 (edited) the paths you're looking for on Synology are /var/packages/EmbyServer/target/var/plugins /var/packages/EmbyServer/target/var/plugins/configurations If the config file is encrypted though, not sure how you figure which is which Edited April 12, 2020 by FrostByte 1 Link to comment Share on other sites More sharing options...
CBers 6766 Posted April 12, 2020 Share Posted April 12, 2020 I'm using smtp.virginmedia.com port 465 with both SSL and authentication options selected. I've also tried port 587 and 25 as you adviced, still gives me an error. 465 is the correct port for smtp.virginmedia.com, but it just does not like sending an email initiated by Emby. Using a Gmail account works fine, but you need to enable "Less secure apps access". Link to comment Share on other sites More sharing options...
Ninko 63 Posted April 12, 2020 Author Share Posted April 12, 2020 (edited) 465 is the correct port for smtp.virginmedia.com, but it just does not like sending an email initiated by Emby. Using a Gmail account works fine, but you need to enable "Less secure apps access". Did you find smtp.virginmedia.com wouldn't work either then? Thanks Edited April 12, 2020 by Ninko Link to comment Share on other sites More sharing options...
CBers 6766 Posted April 12, 2020 Share Posted April 12, 2020 Did you find smtp.virginmedia.com wouldn't work either then? Thanks Yes. The Test Email also fails in Emby with my Gmail account, but I still receive the email. Link to comment Share on other sites More sharing options...
Ninko 63 Posted April 12, 2020 Author Share Posted April 12, 2020 Right... I have no idea what's wrong here then, shame as I found it a useful plugin. Link to comment Share on other sites More sharing options...
CBers 6766 Posted April 12, 2020 Share Posted April 12, 2020 Right... I have no idea what's wrong here then, shame as I found it a useful plugin. Just create yourself a Gmail account and use that. Link to comment Share on other sites More sharing options...
Ninko 63 Posted April 13, 2020 Author Share Posted April 13, 2020 Thanks, but I was hoping to move away from using Gmail. Link to comment Share on other sites More sharing options...
CBers 6766 Posted April 13, 2020 Share Posted April 13, 2020 Thanks, but I was hoping to move away from using Gmail. Fair enough. Link to comment Share on other sites More sharing options...
maegibbons 1267 Posted April 13, 2020 Share Posted April 13, 2020 Thanks, but I was hoping to move away from using Gmail.You can use any email address you like. You just need to find an smtp server that will relay the mail for you. Or setup your own sendmail server to relay it. Krs Mark Sent from my SM-N976B using Tapatalk Link to comment Share on other sites More sharing options...
maegibbons 1267 Posted April 13, 2020 Share Posted April 13, 2020 If you get stuck and your connection has a static IP address, i can relay it for you. PM me your static IP and i can send you smtp server details. Krs Mark Sent from my SM-N976B using Tapatalk Link to comment Share on other sites More sharing options...
Ninko 63 Posted April 14, 2020 Author Share Posted April 14, 2020 Thanks @@maegibbons that's very kind of you, but I suspect the problem lies with the plugin as I'm using the exact same settings for my Synology NAS's email notifications and their working fine. Link to comment Share on other sites More sharing options...
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