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Downloads on Android not deleting

android download storage

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#1 millsaccount OFFLINE  

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Posted 04 April 2020 - 12:26 PM

Hi all,

 

When I delete a file on the Emby Android app, it seems to delete from the app but when I inspected storage on settings it still showed the downloads as on my device (confirmed via DiskUsage app) and I have to clear data for Emby in order to actually delete them.

 

Has anyone else experienced this / know how to fix this?

 

Thanks!



#2 Luke OFFLINE  

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Posted 04 April 2020 - 02:40 PM

Hi there, what version of the android app are you running, and what version of emby server?

 

Also what version of android does this device run? Thanks.



#3 millsaccount OFFLINE  

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Posted 04 April 2020 - 04:02 PM

Hi there, what version of the android app are you running, and what version of emby server?

 

Also what version of android does this device run? Thanks.

Hi Luke,

 

Android version: 10

App version: 3.1.14

How do I tell the server version?



#4 millsaccount OFFLINE  

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Posted 04 April 2020 - 05:48 PM

Server version is 4.3

#5 Luke OFFLINE  

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Posted 04 April 2020 - 09:13 PM

Where exactly in the app are you deleting it from?



#6 millsaccount OFFLINE  

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Posted 05 April 2020 - 03:45 AM

Where exactly in the app are you deleting it from?


The downloads tab at the bottom, have tried deleting shows individually and deleting series as a whole but still has the same issue

#7 Luke OFFLINE  

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Posted 05 April 2020 - 12:32 PM

Ok we're looking into this. Thanks.

#8 millsaccount OFFLINE  

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Posted 10 April 2020 - 08:13 PM

Ok we're looking into this. Thanks.

 

Hi Luke, any update on if you've been able to replicate this issue? Cheers!



#9 Luke OFFLINE  

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Posted 10 April 2020 - 08:43 PM

We're still looking into this. If you need immediate relief in the meantime, deleting the download job will also do the trick.



#10 millsaccount OFFLINE  

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Posted 10 April 2020 - 08:44 PM

We're still looking into this. If you need immediate relief in the meantime, deleting the download job will also do the trick.


No rush at all! Will I be updated once the issue is resolved?

#11 Luke OFFLINE  

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Posted 12 April 2020 - 10:05 PM

Yes.

#12 millsaccount OFFLINE  

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Posted 19 May 2020 - 10:38 AM

Yes.

Hi Luke, is there any update on this? Thanks!







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