Astryan 0 Posted April 3, 2020 Share Posted April 3, 2020 Hello emby fansIn englishAfter an update of the emby v4.4.0.40-1 server on my synology DS1010 + (DSM5.2-5967 Update 9), the emby process refuses to launch even after several reboots.I stopped and restarted the server but nothing helps.Any idea to solve this problem? Uninstall and reinstall? => Loss of data?Thank youCordially,AstryanIn frenchAprès une mise à jour du server emby v4.4.0.40-1 sur mon synology DS1010+ (DSM5.2-5967 Update 9), le process emby refuse de se lancer même après plusieurs "reboot".J'ai stoppé et relancé le serveur mais rien n'y fait; ProbableUne idée pour résoudre ce problème? Désinstallation et réinstallation? => Perte des données?MerciCordialement.Astryan Link to comment Share on other sites More sharing options...
naffff 0 Posted April 3, 2020 Share Posted April 3, 2020 Hi, i wish i have come here before updated one hour ago i have the same problem exactly. Synology ds1010+ I'm a bit desperate, i dont think i have backup, i dont want to lose metadata and db i dont know if i should make a separate topic. Link to comment Share on other sites More sharing options...
Astryan 0 Posted April 3, 2020 Author Share Posted April 3, 2020 HiI sympathize!In the immediate future, the best answer is to wait for an opinion from the staff.> Possible problem in the update for this server :-(Astryan *** HiJe compatis!Dans l'immédiat, la meilleure réponse est d'attendre un avis du staff.> Possible problème dans la mise jour pour ce serveur :-(Astryan Link to comment Share on other sites More sharing options...
solabc16 379 Posted April 3, 2020 Share Posted April 3, 2020 Hello @@Astryan, @@naffff We'll get this figured out, if possible, please can you run the 'Send Logs' utility : https://github.com/MediaBrowser/Wiki/wiki/Synology-:-How-to-Send-us-Support-Logs I should be able to get an idea of what's going wrong on your h/w from these. Best - James 1 Link to comment Share on other sites More sharing options...
naffff 0 Posted April 3, 2020 Share Posted April 3, 2020 Hello @@Astryan, @@naffff We'll get this figured out, if possible, please can you run the 'Send Logs' utility : https://github.com/MediaBrowser/Wiki/wiki/Synology-:-How-to-Send-us-Support-Logs I should be able to get an idea of what's going wrong on your h/w from these. Best - James Thanks mate logs sent. sendlogs_FOG_synology_x86_1010+_20200403T223213UTC.tgz Link to comment Share on other sites More sharing options...
solabc16 379 Posted April 3, 2020 Share Posted April 3, 2020 Hi @@naffff Thanks for that, I've got them and have done a quick analysis. I can see what is causing the problem, just need to figure out why. Installing an updated package will bring your system back, so just standby. Best - James Link to comment Share on other sites More sharing options...
naffff 0 Posted April 3, 2020 Share Posted April 3, 2020 thank you very much for taking care of this Link to comment Share on other sites More sharing options...
solabc16 379 Posted April 3, 2020 Share Posted April 3, 2020 (edited) Hello Again Ok, I think I've found the problem. The combination of h/w and an older DSM has provided a crack for us to fall down. If you can SSH as root, like you did above, then run the following this should help confirm. find / -iname "libgssapi_krb5.so.2" -o -iname "libkrb5.so.3" -o -iname "libk5crypto.so.3" -o -iname "libcom_err.so.2" -o -iname "libkrb5support.so.0" Please post the output here.Thanks. Best - James Edited April 3, 2020 by solabc16 Link to comment Share on other sites More sharing options...
solabc16 379 Posted April 3, 2020 Share Posted April 3, 2020 Hello @@naffff I'm signing off for today, if you can post the output from the above in the mean time, that would be great. This will get my priority attention in the morning and we'll get an update out to address it. Best - James NOTE : For anybody else reading, the package for 'x86 (x64)' based systems has been pulled temporarily until we resolve this. If you're not sure of the 'Package Arch' for your system, you can check here : https://www.synology.com/en-uk/knowledgebase/DSM/tutorial/Compatibility_Peripherals/What_kind_of_CPU_does_my_NAS_have and look for 'X86' in the 'Package Arch' column. Link to comment Share on other sites More sharing options...
naffff 0 Posted April 4, 2020 Share Posted April 4, 2020 Hello Again Ok, I think I've found the problem. The combination of h/w and an older DSM has provided a crack for us to fall down. If you can SSH as root, like you did above, then run the following this should help confirm. find / -iname "libgssapi_krb5.so.2" -o -iname "libkrb5.so.3" -o -iname "libk5crypto.so.3" -o -iname "libcom_err.so.2" -o -iname "libkrb5support.so.0" Please post the output here.Thanks. Best - James hope this helps xxxx> find / -iname "libgssapi_krb5.so.2" -o -iname "libkrb5.so.3" -o -iname "libk5crypto.so.3" -o -iname "libcom_err.so.2" -o -iname "libkrb5support.so.0" /lib/libgssapi_krb5.so.2 /lib/libkrb5.so.3 /lib/libkrb5support.so.0 /lib/libk5crypto.so.3 /lib64/libcom_err.so.2 /volume1/@appstore/EmbyServer/3rdparty/system/2.28/lib/libk5crypto.so.3 /volume1/@appstore/EmbyServer/3rdparty/system/2.28/lib/libgssapi_krb5.so.2 /volume1/@appstore/EmbyServer/3rdparty/system/2.28/lib/libcom_err.so.2 /volume1/@appstore/EmbyServer/3rdparty/system/2.28/lib/libkrb5.so.3 /volume1/@appstore/EmbyServer/3rdparty/system/2.28/lib/libkrb5support.so.0 Link to comment Share on other sites More sharing options...
Astryan 0 Posted April 4, 2020 Author Share Posted April 4, 2020 (edited) Hello @@solabc16, @@naffff.Thanks for your help.Sorry to not be here.Same library combinations as naffff. ***Bonjour @@solabc16, @@naffff.Merci pour votre aide.Désolé de ne pas être présent.Mêmes combinaisons de librairies que naffff. Edited April 4, 2020 by Astryan Link to comment Share on other sites More sharing options...
solabc16 379 Posted April 4, 2020 Share Posted April 4, 2020 Hello @@Astryan, @@naffff Thank you for the above, that's really helpful and confirms we're on the right track. I'm working on a fix now. If you're happy running a few commands from an SSH session, I should be able to get you up and running again in the meantime. Let me know and I'll PM you the details. Best - James Link to comment Share on other sites More sharing options...
naffff 0 Posted April 4, 2020 Share Posted April 4, 2020 yes off course @@solabc16 shoot Link to comment Share on other sites More sharing options...
Astryan 0 Posted April 4, 2020 Author Share Posted April 4, 2020 Yes, also interested in restarting the server Thanks in advance.CordiallyAstryan Link to comment Share on other sites More sharing options...
solabc16 379 Posted April 4, 2020 Share Posted April 4, 2020 Hello @@Astryan, @@naffff Bear with me, there's a regression I need to sort out with the fix. I'm still expecting to have this out today. Best - James Link to comment Share on other sites More sharing options...
naffff 0 Posted April 4, 2020 Share Posted April 4, 2020 Ok thanks for the update Link to comment Share on other sites More sharing options...
solabc16 379 Posted April 4, 2020 Share Posted April 4, 2020 (edited) Hello @Astryan, @naffff I've made an updated version of the stable available on the beta channel. Please see the following page for details on how to switch to the beta channel : https://github.com/MediaBrowser/Wiki/wiki/Synology-:-Accessing-Beta-and-Development-Releases. This is the full latest stable, I just don't want to make it available on the stable channel until we've validated it addresses the issue. To switch back to the regular stable channel, all you'll need to do is switch the Package Center URL back to the regular one once we're done. Let me know how you get on. Best - James Edited April 4, 2020 by solabc16 Link to comment Share on other sites More sharing options...
naffff 0 Posted April 5, 2020 Share Posted April 5, 2020 Hello, i switched on the beta channel, and i can report that the server is back online. no problem so far. Version 4.4.0.40-3. the dashboard says that "A new version of Emby Server is available! Version 4.4.1.0 is available" Should i continue with the beta, or the new stable is already available? Link to comment Share on other sites More sharing options...
Astryan 0 Posted April 5, 2020 Author Share Posted April 5, 2020 HelloAlso tested with version 4.4.0.40-3. Synology server functional and connection with windows 10, shield and android ok, testing and adding of album and video ok..Thanks @solab16 for the fix Astryan BonjourTesté également avec version 4.4.0.40-3. Serveur Synology fonctionnel et connexion avec windows 10, shield et android ok, test et ajout d'album et de vidéo ok.Merci @solab16 pour le correctif Astryan Link to comment Share on other sites More sharing options...
solabc16 379 Posted April 5, 2020 Share Posted April 5, 2020 Hello @@Astryan, @@naffff Thanks for testing out the updated stable on the beta channel, great news we've managed to solve the issue. I made it available on the beta channel, just so we could test without causing too much confusion. There is an updated stable coming shortly, I'm working on this now, so it will start rolling out during the course of today. You can switch back to the regular stable channel now in Package Center, I'll post an update when 4.4.1.0 is available. FYI, the issue was down to DSM5 not providing x64 versions of the Kerberos libraries. Best - James 1 Link to comment Share on other sites More sharing options...
solabc16 379 Posted April 5, 2020 Share Posted April 5, 2020 Hello @@Astryan, @@naffff The 4.4.1.0 stable release is now available for your platform, let me know how you get on. Remember to switch your Package Center configuration back, if you haven't already. Best - James Link to comment Share on other sites More sharing options...
naffff 0 Posted April 5, 2020 Share Posted April 5, 2020 Everything's fine on new stable thanks again James Link to comment Share on other sites More sharing options...
solabc16 379 Posted April 5, 2020 Share Posted April 5, 2020 Thanks for the feedback @@naffff and your patience. Best - James Link to comment Share on other sites More sharing options...
Astryan 0 Posted April 5, 2020 Author Share Posted April 5, 2020 Everything is ok for me too.Good continuation.cordiallyAstryan. Tout est ok pour moi également.Bonne continuation.CordialementAstryan. Link to comment Share on other sites More sharing options...
solabc16 379 Posted April 6, 2020 Share Posted April 6, 2020 Thanks for the feedback @@Astryan and your patience. Best - James Link to comment Share on other sites More sharing options...
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