snake98 10 Posted March 30, 2020 Share Posted March 30, 2020 (edited) I'm passing through an intel 630 hd gpu to Windows 10 1909. The device shows up in windows device manager. It has been working fine for the past year, but recently stopped. I'm guessing when it updated to emby 4.4. All drives are up to date. Hardware detection log attached, and shows the intel 630. Any Idea's hardware_detection.txt Edited March 30, 2020 by snake98 Link to comment Share on other sites More sharing options...
Luke 36879 Posted March 30, 2020 Share Posted March 30, 2020 Hi there, did you follow our hardware acceleration setup guide? https://support.emby.media/support/solutions/articles/44001160148-hardware-acceleration-overview Link to comment Share on other sites More sharing options...
snake98 10 Posted March 30, 2020 Author Share Posted March 30, 2020 Yes, i'm running it with a dummy hdmi plug, and not as a service. Link to comment Share on other sites More sharing options...
snake98 10 Posted March 31, 2020 Author Share Posted March 31, 2020 Just a bump to see if anybody has any ideas why. It shows up in the detection log, but not in emby. Link to comment Share on other sites More sharing options...
softworkz 3301 Posted April 1, 2020 Share Posted April 1, 2020 That's not due to an Emby change. No other version of Emby would work here. Please check out this article: https://support.emby.media/support/solutions/articles/44001894172-hardware-acceleration-fails-with-remote-desktop-rdp-on-windows Link to comment Share on other sites More sharing options...
Luke 36879 Posted April 1, 2020 Share Posted April 1, 2020 So it was in the wiki all along @@cayars please add it as a line item to the troubleshooting section at the bottom of the hwa page. Thanks. Link to comment Share on other sites More sharing options...
Carlo 4328 Posted April 1, 2020 Share Posted April 1, 2020 Done https://support.emby.media/a/solutions/articles/44001160148 1 Link to comment Share on other sites More sharing options...
snake98 10 Posted April 1, 2020 Author Share Posted April 1, 2020 (edited) Sorry this doesn't fix the problem. The system auto logs in, and I connect via vmware workstation. so remote desktop is not being used in this case. I went ahead and made the changes, rebooted, but the devices didn't show up. The devices have been showing up last month when I logged in. Edited April 1, 2020 by snake98 Link to comment Share on other sites More sharing options...
Luke 36879 Posted April 1, 2020 Share Posted April 1, 2020 It could be the same situation. Perhaps it's using the same protocols as RDP, in which case, same rules apply. Anyway, new log files? Link to comment Share on other sites More sharing options...
Carlo 4328 Posted April 1, 2020 Share Posted April 1, 2020 Ahh, so your Emby Server is running in a Virtual Machine? If so this is most likely your problem. I've not played with vmware workstation in a while and not sure you can do this (server yes) but see if it supports GPU pass through. If not maybe see if it supports 3D acceleration which might allow DX11 functionality. I'm not sure but that will give you something to check. Link to comment Share on other sites More sharing options...
softworkz 3301 Posted April 1, 2020 Share Posted April 1, 2020 Sorry this doesn't fix the problem. The system auto logs in, and I connect via vmware workstation. so remote desktop is not being used in this case. I went ahead and made the changes, rebooted, but the devices didn't show up. The devices have been showing up last month when I logged in. As I said before. You can install any older Emby version - it won't make a change. The problem is about your environment. I'm afraid I can't say much about hw acceleration within a VMWare guest. I can only recommend to install Emby outside of any virtualization. Link to comment Share on other sites More sharing options...
Luke 36879 Posted April 1, 2020 Share Posted April 1, 2020 Just to clarify on softworkz's comments - that doesn't mean it can't work in a VM, it's just that it will likely require setup on your part in terms of configuring the OS, VM, drivers, etc, and we may not have all of the answers of what those are right now. Link to comment Share on other sites More sharing options...
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