rottonpeech 0 Posted March 30, 2020 Share Posted March 30, 2020 (edited) When I try to connect my users to their Emby Connect accounts, i get the following errors... #1 attached image #2 these log entries 2020-03-29 22:41:59.235 Info HttpServer: HTTP GET http://192.168.255.245:8096/emby/Users/9dccd3eebab74ded9361a57b1e4e884f. UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/80.0.3987.149 Safari/537.36 2020-03-29 22:41:59.238 Info HttpServer: HTTP Response 200 to 192.168.255.200. Time: 4ms. http://192.168.255.245:8096/emby/Users/9dccd3eebab74ded9361a57b1e4e884f 2020-03-29 22:41:59.248 Info HttpServer: HTTP POST http://192.168.255.245:8096/emby/Users/9dccd3eebab74ded9361a57b1e4e884f. UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/80.0.3987.149 Safari/537.36 2020-03-29 22:41:59.251 Info HttpServer: HTTP Response 204 to 192.168.255.200. Time: 4ms. http://192.168.255.245:8096/emby/Users/9dccd3eebab74ded9361a57b1e4e884f 2020-03-29 22:41:59.256 Info HttpServer: HTTP POST http://192.168.255.245:8096/emby/Users/9dccd3eebab74ded9361a57b1e4e884f/Policy. UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/80.0.3987.149 Safari/537.36 2020-03-29 22:41:59.260 Info HttpServer: HTTP Response 204 to 192.168.255.200. Time: 4ms. http://192.168.255.245:8096/emby/Users/9dccd3eebab74ded9361a57b1e4e884f/Policy 2020-03-29 22:41:59.264 Info HttpServer: HTTP GET http://192.168.255.245:8096/emby/System/ActivityLog/Entries?StartIndex=0&Limit=7&MinDate=2020-03-29T05%3A42%3A00.322Z&hasUserId=true. UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/80.0.3987.149 Safari/537.36 2020-03-29 22:41:59.265 Info HttpServer: HTTP POST http://192.168.255.245:8096/emby/Users/9dccd3eebab74ded9361a57b1e4e884f/Connect/Link. UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/80.0.3987.149 Safari/537.36 2020-03-29 22:41:59.266 Info HttpServer: HTTP Response 200 to 192.168.255.200. Time: 2ms. http://192.168.255.245:8096/emby/System/ActivityLog/Entries?StartIndex=0&Limit=7&MinDate=2020-03-29T05%3A42%3A00.322Z&hasUserId=true 2020-03-29 22:41:59.266 Info HttpServer: HTTP GET http://192.168.255.245:8096/emby/System/ActivityLog/Entries?StartIndex=0&Limit=4&MinDate=2020-03-23T05%3A42%3A00.323Z&hasUserId=false. UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/80.0.3987.149 Safari/537.36 2020-03-29 22:41:59.268 Info HttpServer: HTTP Response 200 to 192.168.255.200. Time: 1ms. http://192.168.255.245:8096/emby/System/ActivityLog/Entries?StartIndex=0&Limit=4&MinDate=2020-03-23T05%3A42%3A00.323Z&hasUserId=false 2020-03-29 22:41:59.269 Error HttpServer: Error processing request *** Error Report *** Version: 4.5.0.2 Command line: /system/EmbyServer.dll -programdata /config -ffdetect /bin/ffdetect -ffmpeg /bin/ffmpeg -ffprobe /bin/ffprobe -restartexitcode 3 Operating system: Unix 4.19.107.0 64-Bit OS: True 64-Bit Process: True User Interactive: True Runtime: file:///system/System.Private.CoreLib.dll System.Environment.Version: 3.1.2 Processor count: 12 Program data path: /config Application directory: /system System.NullReferenceException: System.NullReferenceException: Object reference not set to an instance of an object. at Emby.Server.Connect.ConnectManager.get_ConnectServerId() at Emby.Server.Connect.ConnectManager.LinkUser(User user, String connectUsername) at Emby.Server.Connect.Api.ConnectService.Post(CreateConnectLink request) at Emby.Server.Implementations.Services.ServiceController.GetTaskResult(Task task) at Emby.Server.Implementations.Services.ServiceHandler.ProcessRequestAsync(HttpListenerHost appHost, IRequest httpReq, IResponse httpRes, RestPath restPath, String responseContentType, CancellationToken cancellationToken) at Emby.Server.Implementations.HttpServer.HttpListenerHost.RequestHandler(IRequest httpReq, ReadOnlyMemory`1 urlString, ReadOnlyMemory`1 localPath, CancellationToken cancellationToken) Source: Emby.Server.Connect TargetSite: System.String get_ConnectServerId() 2020-03-29 22:41:59.269 Info HttpServer: HTTP Response 500 to 192.168.255.200. Time: 4ms. http://192.168.255.245:8096/emby/Users/9dccd3eebab74ded9361a57b1e4e884f/Connect/Link 2020-03-29 22:41:59.307 Info HttpServer: HTTP GET http://192.168.255.245:8096/emby/System/ActivityLog/Entries?StartIndex=0&Limit=7&MinDate=2020-03-29T05%3A42%3A00.363Z&hasUserId=true. UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/80.0.3987.149 Safari/537.36 2020-03-29 22:41:59.308 Info HttpServer: HTTP GET http://192.168.255.245:8096/emby/System/ActivityLog/Entries?StartIndex=0&Limit=4&MinDate=2020-03-23T05%3A42%3A00.364Z&hasUserId=false. UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/80.0.3987.149 Safari/537.36 2020-03-29 22:41:59.310 Info HttpServer: HTTP Response 200 to 192.168.255.200. Time: 3ms. http://192.168.255.245:8096/emby/System/ActivityLog/Entries?StartIndex=0&Limit=7&MinDate=2020-03-29T05%3A42%3A00.363Z&hasUserId=true #3 when i try to access the URL http://192.168.255.245:8096/emby/Users/9dccd3eebab74ded9361a57b1e4e884f/Connect/Link directly i get : Unable to find the specified file. I checked permissions on users files/folders all are 666 with owner nodoby:users I also checked that i can ping the emby.media server from inside the docker i read thru the Connectivity sections of the help, but those are the basics that I have had working before my server took a dive after i tried to move my appdata from cache to users path. Any ideas?? Edited March 30, 2020 by rottonpeech Link to comment Share on other sites More sharing options...
rottonpeech 0 Posted March 30, 2020 Author Share Posted March 30, 2020 no ideas? anyone? This is becoming very frustrating.... Link to comment Share on other sites More sharing options...
mastrmind11 717 Posted March 30, 2020 Share Posted March 30, 2020 hasnt even been a day yet. give people a chance to look at your issue Link to comment Share on other sites More sharing options...
mastrmind11 717 Posted March 30, 2020 Share Posted March 30, 2020 attach the whole log. can you access it w/o using connect? Link to comment Share on other sites More sharing options...
rottonpeech 0 Posted March 31, 2020 Author Share Posted March 31, 2020 Sorry, wasn't upset. Just tying to figure it out. I'll get the rest of the log when I'm back home. Link to comment Share on other sites More sharing options...
rottonpeech 0 Posted March 31, 2020 Author Share Posted March 31, 2020 (edited) attach the whole log. can you access it w/o using connect? Yes, connection with normal non-emby.connect works fine. This only started happening after the server got screwed up after moving the appdata folder. Oddly enough, my tv guide data is also having similar issues. I thought it was maybe the server couldn't connect to the outside world on it's own, so that's why I tried the ping tests. They passed those tests, and the server has no issues getting other download data/images. I'm just out of ideas. Was thinking I may need to just blow everything out and reinstall 100%, but I'd rather not unless its 100% necessary. The server has finally got about 80% through the first pass on the library scan. Schedules are working now, but EmbyConnect is still not working. Edited March 31, 2020 by rottonpeech Link to comment Share on other sites More sharing options...
rottonpeech 0 Posted March 31, 2020 Author Share Posted March 31, 2020 I have looked at the rest of the log, and there are no other entries when I click on "save" Here is a snippit with Debugging on 2020-03-30 21:57:49.481 Info HttpServer: HTTP GET http://192.168.255.245:8096/emby/Users/3a65ada3c8e6485c95f1a6bc9eaeebcb. UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/80.0.3987.149 Safari/537.36 2020-03-30 21:57:49.482 Info HttpServer: HTTP Response 200 to 192.168.255.200. Time: 2ms. http://192.168.255.245:8096/emby/Users/3a65ada3c8e6485c95f1a6bc9eaeebcb 2020-03-30 21:57:49.530 Info HttpServer: HTTP POST http://192.168.255.245:8096/emby/Users/3a65ada3c8e6485c95f1a6bc9eaeebcb. UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/80.0.3987.149 Safari/537.36 2020-03-30 21:57:49.533 Debug XmlSerializer: Serializing to file /config/config/users/3a65ada3c8e6485c95f1a6bc9eaeebcb/config.xml 2020-03-30 21:57:49.536 Info HttpServer: HTTP Response 204 to 192.168.255.200. Time: 6ms. http://192.168.255.245:8096/emby/Users/3a65ada3c8e6485c95f1a6bc9eaeebcb 2020-03-30 21:57:49.540 Info HttpServer: HTTP POST http://192.168.255.245:8096/emby/Users/3a65ada3c8e6485c95f1a6bc9eaeebcb/Policy. UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/80.0.3987.149 Safari/537.36 2020-03-30 21:57:49.543 Debug XmlSerializer: Serializing to file /config/config/users/3a65ada3c8e6485c95f1a6bc9eaeebcb/policy.xml 2020-03-30 21:57:49.546 Info HttpServer: HTTP Response 204 to 192.168.255.200. Time: 6ms. http://192.168.255.245:8096/emby/Users/3a65ada3c8e6485c95f1a6bc9eaeebcb/Policy 2020-03-30 21:57:49.550 Info HttpServer: HTTP POST http://192.168.255.245:8096/emby/Users/3a65ada3c8e6485c95f1a6bc9eaeebcb/Connect/Link. UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/80.0.3987.149 Safari/537.36 2020-03-30 21:57:49.555 Error HttpServer: Error processing request *** Error Report *** Version: 4.5.0.3 Command line: /system/EmbyServer.dll -programdata /config -ffdetect /bin/ffdetect -ffmpeg /bin/ffmpeg -ffprobe /bin/ffprobe -restartexitcode 3 Operating system: Unix 4.19.107.0 64-Bit OS: True 64-Bit Process: True User Interactive: True Runtime: file:///system/System.Private.CoreLib.dll System.Environment.Version: 3.1.2 Processor count: 12 Program data path: /config Application directory: /system System.NullReferenceException: System.NullReferenceException: Object reference not set to an instance of an object. at Emby.Server.Connect.ConnectManager.get_ConnectServerId() at Emby.Server.Connect.ConnectManager.LinkUser(User user, String connectUsername) at Emby.Server.Connect.Api.ConnectService.Post(CreateConnectLink request) at Emby.Server.Implementations.Services.ServiceController.GetTaskResult(Task task) at Emby.Server.Implementations.Services.ServiceHandler.ProcessRequestAsync(HttpListenerHost appHost, IRequest httpReq, IResponse httpRes, RestPath restPath, String responseContentType, CancellationToken cancellationToken) at Emby.Server.Implementations.HttpServer.HttpListenerHost.RequestHandler(IRequest httpReq, ReadOnlyMemory`1 urlString, ReadOnlyMemory`1 localPath, CancellationToken cancellationToken) Source: Emby.Server.Connect TargetSite: System.String get_ConnectServerId() 2020-03-30 21:57:49.555 Info HttpServer: HTTP Response 500 to 192.168.255.200. Time: 4ms. http://192.168.255.245:8096/emby/Users/3a65ada3c8e6485c95f1a6bc9eaeebcb/Connect/Link I feel like its either A: the user was already invited to my server before i had to rebuild it, which if thats the case, how do I help them fix that? or B: the server is failing to access some data that is needed, and it is perhaps a bad / missing file and/or permission... But aside from knowing exactly what is happening in the DLL, I'm not sure how to know this. Only a DEV would know where to check I think. I know from my days as a software dev, the worst error to troubleshoot is "NullReferenceException" They always tend to bubble up in the worst possible locations. Link to comment Share on other sites More sharing options...
rottonpeech 0 Posted April 1, 2020 Author Share Posted April 1, 2020 @@Luke I hate asking you directly, but this one is a head scratcher. Any ideas? Link to comment Share on other sites More sharing options...
Luke 37009 Posted April 2, 2020 Share Posted April 2, 2020 Can you please attach the complete emby server log? thanks. Link to comment Share on other sites More sharing options...
rottonpeech 0 Posted April 5, 2020 Author Share Posted April 5, 2020 here is the full log now that the server is no longer spam-filling it with lib scans Link to comment Share on other sites More sharing options...
rottonpeech 0 Posted April 5, 2020 Author Share Posted April 5, 2020 (edited) forgot to click attach edit- this may help too /config/config # ls -al total 28 drw-rw-rw- 1 99 users 53 Mar 29 22:20 . drwxrwxrwx 1 99 users 4096 Apr 4 07:10 .. drwxr-xr-x 1 99 users 100 Mar 30 16:08 ScheduledTasks -rw-rw-rw- 1 99 users 195 Mar 30 01:03 branding.xml -rw-rw-rw- 1 99 users 0 Mar 29 22:20 cinemamode.xml drw-rw-rw- 1 99 users 32 Mar 29 22:20 dlna -rw-rw-rw- 1 99 users 0 Mar 29 22:20 dlna.xml -rw-rw-rw- 1 99 users 0 Mar 29 22:20 encoding.xml -rw-rw-rw- 1 99 users 2286 Mar 31 04:59 livetv.xml -rw-rw-rw- 1 99 users 34 Mar 30 00:02 mb.lic -rw-rw-rw- 1 99 users 0 Mar 29 22:20 metadata.xml -rw-rw-rw- 1 99 users 333 Mar 30 03:11 opensubtitles.xml -rw-rw-rw- 1 99 users 0 Mar 29 22:20 playback_reporting.xml -rw-rw-rw- 1 99 users 0 Mar 29 22:20 sync.xml -rw-rw-rw- 1 99 users 3156 Mar 31 04:52 system.xml drw-rw-rw- 1 99 users 4096 Mar 30 04:49 users -rw-rw-rw- 1 99 users 0 Mar 29 22:20 xbmcmetadata.xml /config/config # cd dlna/system /config/config/dlna/system # ls -al total 200 drw-rw-rw- 1 99 users 4096 Mar 29 22:20 . drw-rw-rw- 1 99 users 18 Mar 29 22:20 .. -rw-rw-rw- 1 99 users 3704 Mar 29 22:20 Default.xml -rw-rw-rw- 1 99 users 3929 Mar 29 22:20 Denon AVR.xml -rw-rw-rw- 1 99 users 3795 Mar 29 22:20 DirecTV HD-DVR.xml -rw-rw-rw- 1 99 users 5384 Mar 29 22:20 Dish Hopper-Joey.xml -rw-rw-rw- 1 99 users 5258 Mar 29 22:20 LG Smart TV.xml -rw-rw-rw- 1 99 users 3244 Mar 29 22:20 Linksys DMA2100.xml -rw-rw-rw- 1 99 users 3704 Mar 29 22:20 Marantz.xml -rw-rw-rw- 1 99 users 0 Mar 29 22:20 MediaMonkey.xml -rw-rw-rw- 1 99 users 5327 Mar 29 22:20 Panasonic Viera.xml -rw-rw-rw- 1 99 users 0 Mar 29 22:20 Popcorn Hour.xml -rw-rw-rw- 1 99 users 8050 Mar 29 22:20 Samsung Smart TV.xml -rw-rw-rw- 1 99 users 3707 Mar 29 22:20 Sharp Smart TV.xml -rw-rw-rw- 1 99 users 11137 Mar 29 22:20 Sony Blu-ray Player 2013.xml -rw-rw-rw- 1 99 users 11137 Mar 29 22:20 Sony Blu-ray Player 2014.xml -rw-rw-rw- 1 99 users 10951 Mar 29 22:20 Sony Blu-ray Player 2015.xml -rw-rw-rw- 1 99 users 10951 Mar 29 22:20 Sony Blu-ray Player 2016.xml -rw-rw-rw- 1 99 users 12302 Mar 29 22:20 Sony Blu-ray Player.xml -rw-rw-rw- 1 99 users 8084 Mar 29 22:20 Sony Bravia (2010).xml -rw-rw-rw- 1 99 users 8612 Mar 29 22:20 Sony Bravia (2011).xml -rw-rw-rw- 1 99 users 7159 Mar 29 22:20 Sony Bravia (2012).xml -rw-rw-rw- 1 99 users 7398 Mar 29 22:20 Sony Bravia (2013).xml -rw-rw-rw- 1 99 users 7510 Mar 29 22:20 Sony Bravia (2014).xml -rw-rw-rw- 1 99 users 6090 Mar 29 22:20 Sony PlayStation 3.xml -rw-rw-rw- 1 99 users 6218 Mar 29 22:20 Sony PlayStation 4.xml -rw-rw-rw- 1 99 users 5910 Mar 29 22:20 WDTV Live.xml -rw-rw-rw- 1 99 users 7807 Mar 29 22:20 Xbox One.xml -rw-rw-rw- 1 99 users 0 Mar 29 22:20 foobar2000.xml /config/config/dlna/system # cd /config/plugins /config/plugins # ls -al total 2620 drw-rw-rw- 1 99 users 4096 Mar 30 01:00 . drwxrwxrwx 1 99 users 4096 Apr 3 07:10 .. -rw-rw-rw- 1 99 users 41472 Mar 29 22:21 AudioDb.dll -rw-rw-rw- 1 99 users 70144 Mar 30 01:01 AutoBoxSets.dll -rw-rw-rw- 1 99 users 116736 Mar 29 22:21 BlurayMounter.dll -rw-rw-rw- 1 99 users 31744 Mar 29 22:21 DvdMounter.dll -rw-rw-rw- 1 99 users 1058816 Mar 29 22:21 Emby.Dlna.dll -rw-rw-rw- 1 99 users 44544 Mar 29 22:21 Emby.PortMapper.dll -rw-rw-rw- 1 99 users 336384 Mar 29 22:07 Emby.Server.CinemaMode.dll -rw-rw-rw- 1 99 users 103424 Mar 29 22:21 Emby.Webhooks.dll -rw-rw-rw- 1 99 users 0 Mar 29 22:21 EmbyReports.dll -rw-rw-rw- 1 99 users 66048 Mar 29 22:21 Fanart.dll -rw-rw-rw- 1 99 users 0 Mar 29 22:21 GenreCleaner.dll -rw-rw-rw- 1 99 users 73216 Mar 30 01:00 MBBackup.dll -rw-rw-rw- 1 99 users 157184 Mar 29 22:21 MovieDb.dll -rw-r--r-- 1 99 users 111104 Apr 2 20:10 MusicBrainz.dll -rw-r--r-- 1 99 users 167936 Apr 1 17:10 NfoMetadata.dll -rw-rw-rw- 1 99 users 49664 Mar 29 22:21 OMDb.dll -rw-r--r-- 1 99 users 59904 Apr 2 11:03 OpenSubtitles.dll -rw-rw-rw- 1 99 users 0 Mar 29 22:21 RokuMetadata.dll -rw-rw-rw- 1 99 users 0 Mar 29 22:21 Statistics.dll -rw-rw-rw- 1 99 users 25600 Mar 29 22:21 StudioImages.dll -rw-rw-rw- 1 99 users 122368 Mar 29 22:21 Tvdb.dll drw-rw-rw- 1 99 users 255 Mar 30 03:08 configurations -rw-rw-rw- 1 99 users 0 Mar 29 22:21 playback_reporting.dll /config/plugins # EmbyLogs.zip Edited April 5, 2020 by rottonpeech Link to comment Share on other sites More sharing options...
rottonpeech 0 Posted April 5, 2020 Author Share Posted April 5, 2020 P.S. - i see a LOT of these 0 byte file, if there is a way to fix any of those, I'm open to suggestions Link to comment Share on other sites More sharing options...
Luke 37009 Posted April 5, 2020 Share Posted April 5, 2020 P.S. - i see a LOT of these 0 byte file, if there is a way to fix any of those, I'm open to suggestions What are the zero byte files? Link to comment Share on other sites More sharing options...
rottonpeech 0 Posted April 5, 2020 Author Share Posted April 5, 2020 (edited) What are the zero byte files?I posted them along with the others in my last message. Just scroll through the code block. The files that are throwing errors in my logs are all there, but they are zero byte (empty) files. Not sure why Edited April 5, 2020 by rottonpeech Link to comment Share on other sites More sharing options...
rottonpeech 0 Posted April 7, 2020 Author Share Posted April 7, 2020 So I spun up a new server, and it links to EmbyConnect just fine, so its gotta be an issue with some config somewhere Link to comment Share on other sites More sharing options...
Happy2Play 8242 Posted April 7, 2020 Share Posted April 7, 2020 Don't know anything about this docker but your database is locked and a lot of the xml files are throwing errors. I know for example my encoding.xml is not 0 bit as shown above. Busy: database is locked There is an error in XML document (0, 0) Link to comment Share on other sites More sharing options...
Luke 37009 Posted April 7, 2020 Share Posted April 7, 2020 Yea i would shut down the server and delete all of the xml files that it's complaining about. Link to comment Share on other sites More sharing options...
rottonpeech 0 Posted April 7, 2020 Author Share Posted April 7, 2020 Yea i would shut down the server and delete all of the xml files that it's complaining about. What about the 0 byte dlls in the plugins directory? Would it be advantageous to delete them or try to remove the plugins and readd them? Link to comment Share on other sites More sharing options...
Luke 37009 Posted April 7, 2020 Share Posted April 7, 2020 Yes I would delete those too. Link to comment Share on other sites More sharing options...
rottonpeech 0 Posted April 11, 2020 Author Share Posted April 11, 2020 (edited) So, I spent some time looking for all of the 0 byte files and painstakingly removing each of them. Not sure which of them ultimately fixed it, but I noticed the connect.txt was also 0 byte, and I'm guessing it may have had something to do with it. After all 0 byte files were removed, the server was restarted a few times to also clear out the old plugins and I'm happy to report that it server is once again allowing me to connect my users with their Emby Connect accounts! Thanks to everyone who helped me on this one! Edited April 11, 2020 by rottonpeech Link to comment Share on other sites More sharing options...
Luke 37009 Posted April 12, 2020 Share Posted April 12, 2020 Thanks for the feedback. If you see one of these 0 byte files created again, please capture the emby server log so that we can try and get to the bottom of it. Thanks. Link to comment Share on other sites More sharing options...
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