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Server 4.5.0.2 - Multiple duplicate sync items of same content on mobile sync


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#1 gdeyoung OFFLINE  

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Posted 30 March 2020 - 12:33 AM

Running the Beta Android app 3.1.13 and the Beta server 4.5.0.2 on UNRAID

 

Problem Description:

When selecting a item to be sync'd to the mobile device it queues up multiple copies of the same piece of content to sync.  For example when Movie A is selected to download to the mobile device it queues up 4 to 20 copies of the same movie to transcode and then download.  It will download copy 1 and will stay in a waiting to download state for the subsequent copies.  You can see the multiple copies of the same content queued in the manage downloads on the server and the mobile device.  All download copies will hang in a waiting to download state since it has multiple copies to download and not complete the sync.

 

Additional troubleshooting info:

I sync'd content yesterday with beta server 4.5.0.1 and the same version of the mobile app and it did not exhibit the issue.  Leads me to suspect something in the latest beta server update.


Edited by gdeyoung, 30 March 2020 - 12:34 AM.


#2 Luke OFFLINE  

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Posted 30 March 2020 - 12:52 AM

Hi, is it possible the dialog didn't complete immediately and you clicked submit on it many times? It may not have a safeguard against that. That's the only thing i can think of that would cause this.



#3 gdeyoung OFFLINE  

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Posted 30 March 2020 - 11:47 AM

Nope.  I have tried this on multiple devices with multiple types of content and get the same outcome.  I will DM you a screenshot.



#4 Luke OFFLINE  

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Posted 30 March 2020 - 11:48 AM

Server log from when this happened?



#5 neik OFFLINE  

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Posted 30 March 2020 - 12:07 PM

Seeing the same.

Screenshot and log from affected time frame attached.

 

Setup:

- Ubuntu 18.04 LTS, 4.5.0.2 beta

- Latest Emby for Android beta (.13)

Attached Files



#6 gdeyoung OFFLINE  

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Posted 30 March 2020 - 01:01 PM

Also see it increment and add additional copies as it tries to download the content 



#7 Luke OFFLINE  

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Posted 30 March 2020 - 02:00 PM

Please attach the complete emby server log. thanks.



#8 cybergrimes OFFLINE  

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Posted 30 March 2020 - 06:59 PM

I'm seeing the same for conversions

 

5e8279b4587ba_1.jpg

 

 

clicking on one that is still "Queued", like the first item in the image below, doesn't show any list though, just blank

 

5e8279bf74276_2.jpg

 

5e8279c69f3d3_3.jpg

 

It looks like a total mess, I let the bottom one finish and then the top one showed as failed, except I can see the file did in fact convert and replace the original as requested. It never showed anything other than queued.

Now the bottom one is showing 10 items (up from 9 items), even though it already converted but without a replace-- conversion is side by side with original.

 

5e8279d077aa1_4.jpg

 

 

 

Server log attached.

Attached Files


Edited by cybergrimes, 30 March 2020 - 07:00 PM.

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#9 neik OFFLINE  

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Posted 31 March 2020 - 03:52 AM

@Luke, does the log from cybergrimes help you or do you need another one?



#10 Luke OFFLINE  

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Posted 02 April 2020 - 01:21 AM

Yup I can reproduce. Thanks.


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#11 neik OFFLINE  

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Posted 08 April 2020 - 04:46 AM

@Luke, latest server beta (.05) seem to have fixed the issue for me.

Thank you!






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