yhxkry 0 Posted March 27, 2020 Share Posted March 27, 2020 (edited) Cannot login with Android APP , it showing "user name or password is unavailable" I can sure my user name and password are correct and have changed them many times, but not working. Also have tried updating my Emby for Android to latest version in Google Appstore, still not working I notice that there are lots of people having the same problem, which can see in the comment in Google Appstore: Please see if any bugs?? waiting for ur respond ! Edited March 27, 2020 by yhxkry Link to comment Share on other sites More sharing options...
Luke 37010 Posted March 27, 2020 Share Posted March 27, 2020 Hi there, are you connecting to your own Emby Server, or someone else's Emby Server? Link to comment Share on other sites More sharing options...
yhxkry 0 Posted March 27, 2020 Author Share Posted March 27, 2020 Hi there, are you connecting to your own Emby Server, or someone else's Emby Server? My own Emby Server Link to comment Share on other sites More sharing options...
Luke 37010 Posted March 27, 2020 Share Posted March 27, 2020 What screen are you trying to login on? The emby connect sign in screen, or your local server sign in screen? What does it say at the top of the login screen? Link to comment Share on other sites More sharing options...
yhxkry 0 Posted March 27, 2020 Author Share Posted March 27, 2020 What screen are you trying to login on? The emby connect sign in screen, or your local server sign in screen? What does it say at the top of the login screen? My local server sign in screen. Here i have set "i don't need password to login in internal network ,but it still says "username or password is unavailable" Link to comment Share on other sites More sharing options...
Luke 37010 Posted March 27, 2020 Share Posted March 27, 2020 Can you please attach the emby server log? thanks. Link to comment Share on other sites More sharing options...
yhxkry 0 Posted March 27, 2020 Author Share Posted March 27, 2020 Can you please attach the emby server log? thanks. where can i get the log? Link to comment Share on other sites More sharing options...
yhxkry 0 Posted March 27, 2020 Author Share Posted March 27, 2020 Can you please attach the emby server log? thanks. This ? embyserver.txt Link to comment Share on other sites More sharing options...
Luke 37010 Posted March 27, 2020 Share Posted March 27, 2020 This ? Are you able to sign in using the emby web app? Link to comment Share on other sites More sharing options...
yhxkry 0 Posted March 27, 2020 Author Share Posted March 27, 2020 Are you able to sign in using the emby web app? Yes , I'm on the web app. Link to comment Share on other sites More sharing options...
Luke 37010 Posted March 27, 2020 Share Posted March 27, 2020 I think I know the issue actually - it's because your android device has a device name containing special characters. The 4.4 server release will resolve this and it should be available for Synology any day now. You can work around it in the meantime by renaming the device to something with plain characters in android device settings. Link to comment Share on other sites More sharing options...
yhxkry 0 Posted March 27, 2020 Author Share Posted March 27, 2020 I think I know the issue actually - it's because your android device has a device name containing special characters. The 4.4 server release will resolve this and it should be available for Synology any day now. You can work around it in the meantime by renaming the device to something with plain characters in android device settings. I tried renaming my device , it seems still not working. I'm trying to login with another android phone now Link to comment Share on other sites More sharing options...
Luke 37010 Posted March 27, 2020 Share Posted March 27, 2020 What did you rename the device to? Did you restart the app after that? Link to comment Share on other sites More sharing options...
yhxkry 0 Posted March 27, 2020 Author Share Posted March 27, 2020 What did you rename the device to? Did you restart the app after that? Rename to ' Mi10Pro' And Yes, restarted. even clear all the caches Link to comment Share on other sites More sharing options...
yhxkry 0 Posted March 27, 2020 Author Share Posted March 27, 2020 What did you rename the device to? Did you restart the app after that? I try with another phone, still not working... Link to comment Share on other sites More sharing options...
yhxkry 0 Posted March 27, 2020 Author Share Posted March 27, 2020 (edited) What did you rename the device to? Did you restart the app after that? not only me ,but i see a lot people say they have the same problem when logining with latest version Android app. Edited March 27, 2020 by yhxkry Link to comment Share on other sites More sharing options...
Calando 0 Posted March 28, 2020 Share Posted March 28, 2020 (edited) [edit]: solved. PEBCAK as usual. 1 vs l... need new glasses or a larger font in the password manager (or do not use auto-generated passwords) Same problem for me. However, it works if I set the password to 1234, but as soon as the password is a more complex one with 10 characters, no login is possible with the Android app. I am currently using emby 4.3.1.0 running in a FreeNAS jail (my own server). Any ideas? updating to emby 4.4 is currently no option (until this version is available in the FreeBSD pkg repo)... Thank youMarco Edited March 28, 2020 by Calando Link to comment Share on other sites More sharing options...
Luke 37010 Posted March 28, 2020 Share Posted March 28, 2020 [edit]: solved. PEBCAK as usual. 1 vs l... need new glasses or a larger font in the password manager (or do not use auto-generated passwords) Same problem for me. However, it works if I set the password to 1234, but as soon as the password is a more complex one with 10 characters, no login is possible with the Android app. I am currently using emby 4.3.1.0 running in a FreeNAS jail (my own server). Any ideas? updating to emby 4.4 is currently no option (until this version is available in the FreeBSD pkg repo)... Thank you Marco Hi, so you're all set now? Link to comment Share on other sites More sharing options...
yhxkry 0 Posted March 29, 2020 Author Share Posted March 29, 2020 (edited) Hi, so you're all set now? Amazing.... I change my password to 1234 following Calando (#17)' advice, and it works! Actually I have chosen "no need password in local network" (no sure for the translation in English), so now I don't even need to enter 1234 and just login automatically. I can sure my old password was avalible before. So I think there're really some bugs to fix in the recent version, maybe mobile app, maybe the server..... Dear Luke any ideas? Edited March 29, 2020 by yhxkry Link to comment Share on other sites More sharing options...
Calando 0 Posted March 29, 2020 Share Posted March 29, 2020 Hi, so you're all set now? Hi Luke, yes, everything is fine. It was really dumb - I use a password manager and typed the auto-generated password into the mobile app. Depending on the used font, the letter l and the number 1 look pretty much the same... Link to comment Share on other sites More sharing options...
Luke 37010 Posted March 30, 2020 Share Posted March 30, 2020 Thanks for the feebdack ! Link to comment Share on other sites More sharing options...
Luke 37010 Posted April 7, 2020 Share Posted April 7, 2020 For those still having an issue, please see here: https://emby.media/community/index.php?/topic/84697-fresh-install-emby-premier-windows-fail-to-login/?view=getlastpost Thanks. Link to comment Share on other sites More sharing options...
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