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Playback error - LG app for WebOS 2 download


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#1 enforcer88 OFFLINE  

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Posted 27 March 2020 - 12:12 PM

Hi, 

 

Following the last 2 updates of LG app (1.0.20 and 1.0.24) I am unable to play any of the video contents that I am trying to access on a WebOS 2 LG TV - LF630V. 

When pressing play, the app tries to start the video, displays a black screen for couple(30-40) of seconds and then returns below error: 

 

Playback Error

No compatible streams are currently available. Please try again later or contact your system administrator for details.

 

TV information: 

Model: LG webOS TV LG630V-ZA

WebOS TV version: 2.2.3-169 (beehive-biscayne)

Firmware version: 04.06.30

 

I had no luck with any of the following attempts:

 

- uninstall app, unplug the tv cord, reinstall app 

- disable (any type of) subtitles

- lower the video resolution and/or bit-rate in the video section 

- try any mix of values between home network and internet network quality in the general settings menu. After changing the values here couple of times, the same error is returned when trying to play the videos, but much faster, black screen duration only 3-4 seconds.

 

 

Important to note is that I have no issues in playing the same video files with any of the following:

 

- LG app on a WebOS 3 49UJ701V TV - 1.0.20/24 (or any other previous versions) playing successfully the videos 

- Emby theater for Windows (PC or laptop)

- Last(or any previous) version of Emby for Android (Huawei P20 PRO)

 

Unfortunately I don't have access to Emby server as it is not under my management/control, so I cannot provide any server logs or partial/full video files for troubleshooting purposes. 

All I know is that Emby server is up to date and this issue was not present on the WebOS 2 TV with the LG app versions prior to 1.0.20 - that is 1.0.16/18/19.  

 

Therefore would it be possible to share the USB version of the LG app version 1.0.19? 

Any other idea that might help with this situation is more than welcome, 

 

Many thanks,

 



#2 Luke OFFLINE  

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Posted 27 March 2020 - 12:23 PM

HI there, can we please look at an example? Please attach the information requested in how to report a media playback issue. thanks !



#3 enforcer88 OFFLINE  

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Posted 27 March 2020 - 02:18 PM

Hi, recording and screenshot of the error attached

 

Thanks, 

Attached Files



#4 Luke OFFLINE  

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Posted 27 March 2020 - 02:46 PM

Hi, and the emby sever log as requested? Thanks.



#5 enforcer88 OFFLINE  

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Posted 28 March 2020 - 06:32 AM

Hi, 

As mentioned in my initial mail, I cannot provide server logs as the Emby server is not under my management. 

Would it be possible to share the 1.0.18/19 installation kit so I can try to manually install it via USB? 

 

Thanks,



#6 SamES OFFLINE  

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Posted 28 March 2020 - 07:28 AM

Sorry, it is not possible to install the LG app via USB



#7 Luke OFFLINE  

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Posted 28 March 2020 - 11:20 AM

Most likely the file requires transcoding in order to play but they have it disabled on the server.




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