No compatible streams available, but plays on Samsung phone

[gillmacca01 180]

I am attempting to play a movie on my Samsung TV (Tizen), but keep getting 'No Compatible stream available', but when attempting to play the same file through Emby on a Samsung s10+, the file plays fine.

Here is the media info for the file. Should this play fine on the TV, or is there something I need to adjust to get it working

 

[Luke 39685]

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. thanks !

[gillmacca01 180]

Sorry for this. I have solved this, but would like to know for future reference, why this caused playback to fail.

I noticed for some reason, even though I have subtitles set to off, Engish (PGSSUB) was selected. As soon as I selected off, the movie started playing.

[Luke 39685]

But you still should be able to play them. The server will burn in the pgs with transcoding.

[gillmacca01 180]

Well obviously not working correctly, unless I need to change a setting in transcoding - currently set default

Sent from my SM-G975F using Tapatalk

 

 

Did you want me to re-enable the subs and send you and logs? If so, what logs would you like?

Edited March 26, 2020 by gillmacca01

[Luke 39685]

Yes please that would be great, thanks.

[gillmacca01 180]

Did you just want server log, or something else as well?

[Luke 39685]

server + ffmpeg log. thanks.

[gillmacca01 180]

Just to let you know that 3 trailers are playing before the movie that I have skipped. I know that you know what you are looking at, but just in case.

Also I seem to have multiple ffmpeg around that time, so have attached the latest

embyserver.txt

ffmpeg-transcode-1d689a45-701e-46ac-b107-a7a47ce867a3_1.txt

Edited March 26, 2020 by gillmacca01

[Luke 39685]

Hmm, there's something about the file that ffmpeg doesn't like:

21:11:12.815 /share/CACHEDEV2_DATA/Movies/Movies/Joker (2019)/Joker (2019).mp4: Invalid data found when processing input

That's why the server can't transcode it, but oddly, some devices can still direct play it. Any ideas @@softworkz ?

 

Is this an mkv file that somehow got renamed to mp4?

[gillmacca01 180]

I know why other devices are playing the file fine. My phone I have subtitles turned off.

A few days ago, I updated the Emby app for Samsung TV - my tv will not allow me to install over the top of a pre-existing app, so I have to uninstall the app, which means settings are returned to default. Subtitles must be defaulted to default on install.

Would not have come across this issue, if I hadn't updated tv app

 

Sent from my SM-G975F using Tapatalk

[SamES 996]

I am attempting to play a movie on my Samsung TV (Tizen), but keep getting 'No Compatible stream available', but when attempting to play the same file through Emby on a Samsung s10+, the file plays fine.

Here is the media info for the file. Should this play fine on the TV, or is there something I need to adjust to get it working

 

 

Container says mkv, but the path is mp4.  Why?

[gillmacca01 180]

No idea. This is how I received the file. I have not changed anything

 

Sent from my SM-G975F using Tapatalk

[SamES 996]

Try renaming the file to mkv, then refresh the metadata and see if that changes the problem.

[gillmacca01 180]

Changing to MKV solved it. Something for me to keep on eye on if it happens again.

Thanks for your help