Can't resume or fast forward

[Przemek 54]

Hi, @SamES. Thanks for answer. First I noticed that problem when I try to resume only tv shows. Yesterday I try to resume movie and Emby app quit. Thanks for that tip but I will use Kodi. I will not copy every movie or series Everytime I want watch something.

regards.

 

[SamES 890]

1 hour ago, Przemek said:

Hi, @SamES. Thanks for answer. First I noticed that problem when I try to resume only tv shows. Yesterday I try to resume movie and Emby app quit. Thanks for that tip but I will use Kodi. I will not copy every movie or series Everytime I want watch something.

regards.

 

Before you do that it would be good if you could confirm for us the details of your issue so that we can assist. I am only guessing at your problem as you haven’t really provided much information.   The problem I have described is relatively  rare but it does happen. If you have the problem on lots of files then there may be an issue with the way these are being created which we can also assist with. We’re here to help but the help can only be as good as the information you provide to us. 

[Przemek 54]

Hi, @SamES. Today I want to check how it's working and both (tv show and movie) works OK. I can go forward and resume after quit Emby app.

Regards.

[SamES 890]

5 hours ago, Przemek said:

Hi, @SamES. Today I want to check how it's working and both (tv show and movie) works OK. I can go forward and resume after quit Emby app.

Regards.

Thanks for the update. Keep note of any more issues and see if they match my suggestions above. 

[Painkiller8818 203]

When will there be a real fast forward function in the samsung tv apps?

I really would love to see a real fast forward like i can do in the web browser. Just grab the green point and drag it around would be the best option.

Please do this in an update in the near future.

 

thanks

 

[Luke 37060]

Yes we plan to improve this in future updates. thanks for the feedback.

[Ganondorf78 1]

Hello, same issue here on orsay smart tv with 2.2.8 version

I can go forward, resume and select chapter.

Thank you for your help :)

[SamES 890]

3 hours ago, Ganondorf78 said:

Hello, same issue here on orsay smart tv with 2.2.8 version

I can go forward, resume and select chapter.

Thank you for your help

For the legacy Orsay app, please update to 2.2.9 to resolve these issues. 

[Ganondorf78 1]

Thanks now it works

[Luke 37060]

10 hours ago, Ganondorf78 said:

Thanks now it works

Thanks for the feedback.

[qkhanhpro 0]

On 7/4/2021 at 12:47 PM, SamES said:

Which specific problem are you referring to??  DLNA playback, or being able to resume/ff?

if it is unable to resume/ff please confirm:

• Is this using DirectPlay, DirectStream or Transcoding?
• Is it every file or just some files?
• For all files that have an issue, is the playback method the same?

My suspicion is that it is only some files that you have issue with and they are DirectPlay. In addition, devices that they do playback fine on will be either DirectStream or transcode. Correct?
 

I have seen some files with corrupt/incorrect timing information, or seek tables that are located a the end of the file, not the start. In these cases the TV does not have sufficient information to allow seeking within the file so you can’t jump around the file during playback (ie: no resume, ff, rew)

If this is the case, then there really isn’t anything we can do. As a quick fix you could drop the playback quality down on the client playback settings to force it to transcode, or as a more permanent fix, copy the video/audio/sub streams to a new container using something like MkvToolnix if it is an mkv file. 

Thanks for the reply, SamES

It seems like I am facing the same issue with my LG UM7400 TV.

All files DirectPlay over DLNA just fine but seeking is not possible

The same file when DirectPlay over HTML Video Player, seeking is possible

Though I am using Jellyfin, I am not sure if this is a right place to ask the question

 

[Przemek 54]

After some update I didn't notice that issue for now.

Regards.

[Luke 37060]

1 hour ago, Przemek said:

After some update I didn't notice that issue for now.

Regards.

Thanks for the feedback.

[Przemek 54]

Hi, @LukeToday when I try to resume episode 'See s02e01' I have that bug again. When I start it shows launching wheel and then after few seconds Tizen App quit to TV. I try few times from 17:00 to 17:05. I also try movie 'Wrong', series 'Gomorra' and 'Ted Lasso' and they resume OK.
 

embyserver.txt ffmpeg-transcode-557e015e-72c0-45ac-9987-aad622d040d5_1.txt ffmpeg-transcode-d485a194-c526-44b8-adbd-7af1f96d35a4_1.txt

Edited August 30, 2021 by Przemek

[SamES 890]

Can you try turning the subtitles off before you start playback, then see how it goes.  Does it still try and transcode?

[Przemek 54]

 

6 hours ago, SamES said:

Can you try turning the subtitles off before you start playback, then see how it goes.  Does it still try and transcode?

Hi @SamES it don't help.
Regards.

[SamES 890]

Can you attach a transcode log for that test please?  Based on you previous log, there was a DirectPlay error so the client request a transcode.  What actually happens when you try and play?  Does it cause the Samsung client to crash?

What model is your TV?

[Przemek 54]

I don't have transcode logs. Only embyserver.txt and quick-extract-imageseries.... from Today when I try again.

When I try to forward that episode Today Emby launch it, whell start to spin and emby app quit.

UE48JS8500

@Luke

 

[Luke 37060]

On 8/30/2021 at 11:44 AM, Przemek said:

I don't have transcode logs. Only embyserver.txt and quick-extract-imageseries.... from Today when I try again.

When I try to forward that episode Today Emby launch it, whell start to spin and emby app quit.

UE48JS8500

@Luke

 

Can you provide a sample video for testing?

[Przemek 54]

15 minutes ago, Luke said:

Can you provide a sample video for testing?

You mean to record with smartphone?

[Luke 37060]

No I mean a video file to test with.

[Przemek 54]

2 hours ago, Luke said:

No I mean a video file to test with.

Ok, I will send You link to that episode on my nextcloud in pm.

[SamES 890]

One issue I can see with that video is that there are a lot of embedded subtitle streams.  This is known to cause some issues.

Can you remove the subtitles you don't need and try it again?

I suggest you use MkvToolNix to export the video, audio and subtitle streams that you want into a new mkv file.   It will be quick and won't convert anything so the quality will be unaffected.

[Przemek 54]

5 hours ago, SamES said:

One issue I can see with that video is that there are a lot of embedded subtitle streams.  This is known to cause some issues.

Can you remove the subtitles you don't need and try it again?

I suggest you use MkvToolNix to export the video, audio and subtitle streams that you want into a new mkv file.   It will be quick and won't convert anything so the quality will be unaffected.

Hi, I also have other series from Apple, files mkv and much more embedded subtitles. There's no problem there.

Edit. I make conversion in MkvToolNix only with polish subs and it works, I can resume

Thank You very much for help.
Regards.

Edited September 2, 2021 by Przemek

[SamES 890]

Excellent, thanks for confirming.

5 hours ago, Przemek said:

I also have other series from Apple, files mkv and much more embedded subtitles. There's no problem there.

It is actually dependent on a few things, but more often than not, having a lot of subs will cause a problem.  For some containers, bitrates, resolutions, etc you may get away with it, but often not.