4K Playback "Too many errors" Firestick

[NYRANGERS423 2]

Hello, I sent in the log from the fire stick Emby app. Additional details request for posting logs are below:

 

I was clicking resume on a 4k HVEC file of "The Martian". This occurred on 3/24/2020 at 11:39 pm Eastern Standard Time (EST). The name of the local user logged in was "Michael". If there is more information needed please let me know.

 

The 4k video is in .mkv format and for what I can see in the dashboard while attempting to play the video is it tried to convert it to a format but stops and attempts 3 times. Then on the firestick give the error "Too many errors".

 

Thanks for the assistance.

[NYRANGERS423 2]

Attached is the server log file. 

Attached also is the ffmpeg file.

embyserver.txt

ffmpeg-transcode-acea26f8-81f8-42a5-83b5-d904f558b0d8_1.txt

[NYRANGERS423 2]

Is this a transcoding issue? It doesn't happen on the Android mobile app or the web browser?

[ebr 14902]

Okay, this is a regular stick you are trying to play a 4k item on.  I thought we had the determination of this capability handled but it looks like the app is incorrectly assuming the stick can handle the 4k but it cannot.

 

We'll look at it.

 

Thanks.

[NYRANGERS423 2]

Okay, this is a regular stick you are trying to play a 4k item on.  I thought we had the determination of this capability handled but it looks like the app is incorrectly assuming the stick can handle the 4k but it cannot.

 

We'll look at it.

 

Thanks.

 

This is the amazon 4k fire stick. I only have the 4k fire sticks on my TV's. The TV I tried to play on is also 4k, HDR, etc.

[ebr 14902]

This is the amazon 4k fire stick. I only have the 4k fire sticks on my TV's. The TV I tried to play on is also 4k, HDR, etc.

 

Not according to your application log...

I/ExoPlayerImpl(22754): Init 1d650be5 [AmznExoPlayerLib/2.10.1] [tank, AFTT, Amazon, 22]

https://developer.amazon.com/docs/fire-tv/device-specifications-fire-tv-stick.html?v=ftvstickgen2

[NYRANGERS423 2]

Not according to your application log...

I/ExoPlayerImpl(22754): Init 1d650be5 [AmznExoPlayerLib/2.10.1] [tank, AFTT, Amazon, 22]

https://developer.amazon.com/docs/fire-tv/device-specifications-fire-tv-stick.html?v=ftvstickgen2

 

 

My brother's TV only has a normal fire stick and that is all I tried it on.... My mistake, the video plays back on a 4k stick in my living room. But now, if I did want to play back the movie why can't the normal 4k video file play at 1080 and play on the normal fire stick?

[Luke 36997]

You can, but the server will have to transcode it on the fly down to 1080p.

[NYRANGERS423 2]

I can play the video on the normal fire stick but I have to quickly get to settings and guess a bit rate low enough all in 15 seconds. Is there a way to have the system or the stick know what bitrate is allow. Is there limiter in the app or server side?

[ebr 14902]

I can play the video on the normal fire stick but I have to quickly get to settings and guess a bit rate low enough all in 15 seconds. Is there a way to have the system or the stick know what bitrate is allow. Is there limiter in the app or server side?

 

Hi.  Just go into the playback settings in the app (from the home screen) and set a bitrate there.