Transcoding does not work anymore

[Ghostsailor 1]

Hey guys @@softworkz,

 

Currently I am having issues playing media on devices which need transcoding to play the file. E.g my Oneplus 5T phone manages to direct play x265 encoded files and Emby works like a charm for that device. However when I try to watch on a notebook or PC which needs to transcode the x265 into x264 the video never starts or just stops after a few seconds. I restarted the emby server and the whole windows server multiple times but that does not solve the problem. I attached the server logs for you.

embyserver.txt

ffmpeg-transcode-ee2800e7-7a19-4344-b5ba-a7306af79f88_1.txt

[Happy2Play 9434]

Not much in the logs. 

 

Have you tried restarting the Machine?

 

Have you tried disabling Hardware Acceleration? Or selectively disabling HWA Decoding or Encoding?

 

I know there are improvements in 4.4.x.x but not sure how much longer it will be in beta.

[Ghostsailor 1]

Hey Happy2Play, hardware acceleration really broke it for me. I turned it off, restarted the server and everything works fine. Turned it on again for testing and nothing worked anymore. Anyway I will keep it turned off. I am just currious because it worked about half a year just fine and then suddenly yesterday it stopped working at all.

[pwhodges 1848]

Has a video card driver updated itself?

 

Paul

[Ghostsailor 1]

It's just the integrated graphics of the cpu but yes, it is possible. Anyway I am going to swap out hardware soon so I am not looking further into that. I will test hard acceleration with the new hardware again.

[softworkz 4561]

Hey guys @@softworkz,

 

Currently I am having issues playing media on devices which need transcoding to play the file. E.g my Oneplus 5T phone manages to direct play x265 encoded files and Emby works like a charm for that device. However when I try to watch on a notebook or PC which needs to transcode the x265 into x264 the video never starts or just stops after a few seconds. I restarted the emby server and the whole windows server multiple times but that does not solve the problem. I attached the server logs for you.

 

@@Ghostsailor - Please choose "Advanced" for hw acceleration and make sure that the following is NOT selected:

 

DX11VA Intel® HD Graphics 4600 - H.265 (HEVC)

 

Anyway, this will be fixed in the upcoming 4.4 release.

[Ghostsailor 1]

Please choose "Advanced" for hw acceleration and make sure that the following is NOT selected:

 

DX11VA Intel® HD Graphics 4600 - H.265 (HEVC)

 

 

Works perfectly, thank you very much.