Robert_84 4 Posted March 10, 2020 Share Posted March 10, 2020 (edited) Hi, just got new 1019+ but I still cant make any 4K HEVC movie to play on my sons 1080p Samsung TV... Was hoping Ill replace my custom W10 NAS but I haven't seen any improvement with Sinology 1019+, also application is extreme slow compared with 8+ years old i5 PC Is there anything I can do to check what is going on with hardware acceleration, I do have Premier subscription thx I tried with Hardware full on auto, and advanced only as settings above on the image HEVC but the file will not play AD_embyserver.zip AD_HW detected.zip Embyserver.zip Edited April 3, 2020 by Robert_84 Link to comment Share on other sites More sharing options...
Luke 36876 Posted March 10, 2020 Share Posted March 10, 2020 HI there, can we please look at an example? Please attach the information requested in how to report a media playback issue. thanks ! Link to comment Share on other sites More sharing options...
Robert_84 4 Posted March 10, 2020 Author Share Posted March 10, 2020 Images, the image is just black.... on the TV. Nothing is happening I have image from settings, I tried with all options ON but later I only changed to what is on the image TV model Samsung UE43M5670 So when I chose 4K video the "loading gear" spins few times and then the image is black. I waited some time but nothing happened... picture is just black log.zip Link to comment Share on other sites More sharing options...
Luke 36876 Posted March 10, 2020 Share Posted March 10, 2020 Try just selecting Yes instead of advanced controls. Link to comment Share on other sites More sharing options...
Robert_84 4 Posted March 11, 2020 Author Share Posted March 11, 2020 I will but as I say first it all was on basic settings, so YES was the first option.... Link to comment Share on other sites More sharing options...
Robert_84 4 Posted March 11, 2020 Author Share Posted March 11, 2020 Still didn't work Link to comment Share on other sites More sharing options...
Luke 36876 Posted March 11, 2020 Share Posted March 11, 2020 Ok, we're about to release Emby Server 4.4 which has numerous improvements to hevc hardware transcoding, so stay tuned for that. Link to comment Share on other sites More sharing options...
Robert_84 4 Posted March 11, 2020 Author Share Posted March 11, 2020 I hope it will be in next 30 days, because I purchase this from Amazon just for this sole purpose to play trans code videos... It will be stupid to go with alternative when I already have paid the subscription and everything Link to comment Share on other sites More sharing options...
Luke 36876 Posted March 11, 2020 Share Posted March 11, 2020 Hi, yes it will be in the next few days hopefully. Thanks. Link to comment Share on other sites More sharing options...
Robert_84 4 Posted March 21, 2020 Author Share Posted March 21, 2020 hi, any update? Link to comment Share on other sites More sharing options...
Luke 36876 Posted March 22, 2020 Share Posted March 22, 2020 Yes the 4.4 release is starting to roll out so it should be available for Synology any day now. thanks. Link to comment Share on other sites More sharing options...
Robert_84 4 Posted March 22, 2020 Author Share Posted March 22, 2020 I have message to visit package center becasue new software version is available, but I cant find anywhere 4.4 to update, every after uninstall and install Im still on 4.3 Auto update is enabled.... should I just wait? Link to comment Share on other sites More sharing options...
Seger 109 Posted March 22, 2020 Share Posted March 22, 2020 (edited) Ich habe die Nachricht, das Paketcenter zu besuchen, da eine neue Softwareversion verfügbar ist, aber ich kann nirgendwo 4.4 zum Aktualisieren finden, jedes Mal nach der Deinstallation und Installation bin ich noch auf 4.3 Die automatische Aktualisierung ist aktiviert. Soll ich einfach warten? @@Robert_84 yes, please just wait (2 days usually) - until the update is pushed in Synology Catalog. @@Luke can you please take the topic again in todo. The users keep asking questions during the 2 days and are of course a bit insecure about what's wrong with the system. Maybe we'll pin this topic in the Synology section. Edited March 22, 2020 by Seger Link to comment Share on other sites More sharing options...
Robert_84 4 Posted March 25, 2020 Author Share Posted March 25, 2020 Hi, so when will the update be pushed!?!? This is a new way for me how someone is "distributed" with message new update available go and download but after 3 days still there is no update Also U guys should add option to disable update search in Theater for Samsung tv becasue it is annoying with the message new update available or make the update process easier then to every time stick USB into the TV Is there a change we will have 4.4 on Sinology before cure for Corona is discovered!? Link to comment Share on other sites More sharing options...
Seger 109 Posted March 25, 2020 Share Posted March 25, 2020 Hi, so when will the update be pushed!?!? This is a new way for me how someone is "distributed" with message new update available go and download but after 3 days still there is no update Also U guys should add option to disable update search in Theater for Samsung tv becasue it is annoying with the message new update available or make the update process easier then to every time stick USB into the TV Is there a change we will have 4.4 on Sinology before cure for Corona is discovered!? https://emby.media/community/index.php?/topic/83991-44040-not-showing-up-in-package-manager-to-update-server/?p=861443 Link to comment Share on other sites More sharing options...
Robert_84 4 Posted April 2, 2020 Author Share Posted April 2, 2020 (edited) Just to confirm on my Synology 1019+ Hardware decoding is not resolved, tomorrow Ill test with more settings but what I see still it is not working Synology 1019+ and Samsung UE43M5670 Synology Emby Server version 4.4.0.40-1 Edited April 2, 2020 by Robert_84 Link to comment Share on other sites More sharing options...
Luke 36876 Posted April 2, 2020 Share Posted April 2, 2020 Please supply new log files examples with the latest version. Thanks. Link to comment Share on other sites More sharing options...
Robert_84 4 Posted April 3, 2020 Author Share Posted April 3, 2020 files added in my first post Link to comment Share on other sites More sharing options...
Luke 36876 Posted April 3, 2020 Share Posted April 3, 2020 @@softworkz will review. Thanks. Link to comment Share on other sites More sharing options...
Robert_84 4 Posted April 5, 2020 Author Share Posted April 5, 2020 Is there a chance I can "downgrade" my Emby Server on Synology on version where Hardware acceleration worked, I purchased Premiere for this and new Synology NAS 800€ for Something I cant use, sorry guy but this is little bit to much Link to comment Share on other sites More sharing options...
softworkz 3301 Posted April 5, 2020 Share Posted April 5, 2020 @@Robert_84 - Could you please post an ffmpeg log showing the hw acceleration failing? Link to comment Share on other sites More sharing options...
Robert_84 4 Posted April 5, 2020 Author Share Posted April 5, 2020 Ill try, I just "tested" a video and only Embyserver is generated. nothing else. Also I notice before ffmpeg was not generated that is because I didnt post it. it was generated but few hours later Link to comment Share on other sites More sharing options...
softworkz 3301 Posted April 5, 2020 Share Posted April 5, 2020 From which client did you try to play? Link to comment Share on other sites More sharing options...
Robert_84 4 Posted April 5, 2020 Author Share Posted April 5, 2020 This is a latest log Im trayng to run it for a user SIN Server a Synology 1019+ On Samsung UE43M5670, tv Also When I try to run 4K file, then synology theater blocks on the same TV, and after 1min I can only exit the application. On my another 4K tv also Samsung everything is working fine as it did before becasue my 4K tv will transcode the file by itself log.txt Link to comment Share on other sites More sharing options...
Robert_84 4 Posted April 5, 2020 Author Share Posted April 5, 2020 also Server needed 10 min to create this ffmpeg log Link to comment Share on other sites More sharing options...
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