Sakashi 0 Posted March 3, 2020 Share Posted March 3, 2020 (edited) Hello,I got a problem playing one file on Emby. It is stuck at loading and never starts to play. If I open it on my phone, it starts as it should. Not easy to read why in the logs. Need help Logs.txt Edited March 3, 2020 by Sakashi Link to comment Share on other sites More sharing options...
Luke 36878 Posted March 3, 2020 Share Posted March 3, 2020 Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue: https://emby.media/community/index.php?/topic/790-how-to-report-a-problem/?view=getnewpost Thanks! Link to comment Share on other sites More sharing options...
Sakashi 0 Posted March 3, 2020 Author Share Posted March 3, 2020 (edited) Added the logs now and a screenshot. Might be hard to see from the screen shot, but it wont start beyond that point, even on local network. Tested in Chrome and Edge, same error. But no error message. Other media starts as it should Edited March 3, 2020 by Sakashi Link to comment Share on other sites More sharing options...
Luke 36878 Posted March 3, 2020 Share Posted March 3, 2020 Hi, was there also an ffmpeg log? Link to comment Share on other sites More sharing options...
Sakashi 0 Posted March 3, 2020 Author Share Posted March 3, 2020 Tried again and generated the log. Transcoding issue? ffmpeg Log.txt Link to comment Share on other sites More sharing options...
Sakashi 0 Posted March 6, 2020 Author Share Posted March 6, 2020 @@Luke Did the logs tell you anything here? Link to comment Share on other sites More sharing options...
Sakashi 0 Posted March 9, 2020 Author Share Posted March 9, 2020 Did the logs miss anything? I have some trouble to see the reason why this won't start. Is it the file? Link to comment Share on other sites More sharing options...
Luke 36878 Posted March 10, 2020 Share Posted March 10, 2020 I've assigned it to one of our developers. We're looking into it. Thanks. Link to comment Share on other sites More sharing options...
softworkz 3301 Posted March 12, 2020 Share Posted March 12, 2020 The transcoding seems to run as expected.  Would you mind retrying with the 4.4 release which will be out shortly? Most likely it will be already fixed.. Link to comment Share on other sites More sharing options...
Sakashi 0 Posted March 14, 2020 Author Share Posted March 14, 2020 Sweet I will test as soon as it's out Link to comment Share on other sites More sharing options...
Sakashi 0 Posted March 17, 2020 Author Share Posted March 17, 2020 Updated to 4.4.0.27 version now. But still cannot play that one file. I can start the file on my phone tho, but not in chrome og edge. Link to comment Share on other sites More sharing options...
Luke 36878 Posted March 17, 2020 Share Posted March 17, 2020 Is it just this one file? Link to comment Share on other sites More sharing options...
Sakashi 0 Posted March 17, 2020 Author Share Posted March 17, 2020 Yes, just one thing I cannot play. One file And it works in Windows Media Player, through Emby on the phone app and the Windows 10 store app. But not the browser Link to comment Share on other sites More sharing options...
Solution Luke 36878 Posted March 17, 2020 Solution Share Posted March 17, 2020 Then why not just convert the file? our media conversion feature can help with this. 1 Link to comment Share on other sites More sharing options...
Sakashi 0 Posted March 20, 2020 Author Share Posted March 20, 2020 Converting the file to TV format worked =) But why did it have to be converted to work for the browser? Link to comment Share on other sites More sharing options...
Luke 36878 Posted March 20, 2020 Share Posted March 20, 2020 It's hard to say. If you can provide us with a copy of the original file we can test it out and get to the bottom of it. Link to comment Share on other sites More sharing options...
Sakashi 0 Posted March 20, 2020 Author Share Posted March 20, 2020 Sadly, the file is gone. Recorded from DVR and deleted it after watching it. But good to know converting works wonder =) Thanks for the help Link to comment Share on other sites More sharing options...
Luke 36878 Posted March 21, 2020 Share Posted March 21, 2020 Ok thanks for the feedback. Link to comment Share on other sites More sharing options...
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