wsramahi 1 Posted February 28, 2020 Share Posted February 28, 2020 Hello, since 4 days we are facing a strange emby server crash without any related log entries, we are trying to trace whats making emby crash this way without any trace!, we have 3 active emby servers pointing to the content, only the main server is crashing, finally i found in the windows event viewer an error message at the same time of the last emby log entry related to .netcore win sockets unexpected remote shutdown. after a lot of researching for clues, i noticed .netframework 4.72,4.8 was updated before 4 days on the server, we are still not sure if this is the issue or somehow is related, hope you can help to identify and fix it. emby log file is 300mb im not sure how can i share but i attached the event viewer error message xml file error.xml Link to comment Share on other sites More sharing options...
rechner123 12 Posted February 28, 2020 Share Posted February 28, 2020 I had the same problem with the same windows event log error on 9.Februar and then again on 15. Februar Link to comment Share on other sites More sharing options...
wsramahi 1 Posted February 28, 2020 Author Share Posted February 28, 2020 Yes its happening frequently and nothing on the logs to identify what's going on! Link to comment Share on other sites More sharing options...
Luke 36999 Posted February 29, 2020 Share Posted February 29, 2020 Hi there, please attach the emby server log. Thanks. Link to comment Share on other sites More sharing options...
wsramahi 1 Posted February 29, 2020 Author Share Posted February 29, 2020 i split the log file into two files for the upload limit and included the xml error from the event log, it happend yesterday knight again embyserver1.txt embyserver2.txt error.xml Link to comment Share on other sites More sharing options...
rechner123 12 Posted February 29, 2020 Share Posted February 29, 2020 I am not sure but maybe since i have uninstalled statistic plugin, this does not happen anymore, or this was coincidence. Link to comment Share on other sites More sharing options...
wsramahi 1 Posted February 29, 2020 Author Share Posted February 29, 2020 I dont have this plugin installed Link to comment Share on other sites More sharing options...
Luke 36999 Posted March 1, 2020 Share Posted March 1, 2020 i split the log file into two files for the upload limit and included the xml error from the event log, it happend yesterday knight again embyserver1.txt embyserver2.txt error.xml Please try removing these plugins: TVHclient 1.4.4.0 Then restart the server and see if it helps. Thanks. Link to comment Share on other sites More sharing options...
wsramahi 1 Posted March 1, 2020 Author Share Posted March 1, 2020 This plugin is for the live tv from tvhead and its the most important plugin here, what i did since i sent the logs, i reinstalled .netframework and its stable so far, i will confirm Link to comment Share on other sites More sharing options...
wsramahi 1 Posted March 14, 2020 Author Share Posted March 14, 2020 Hello, just today for a very strange server behavior the server start crashing again frequently, its happening while the same user is watching live tv, unfortunately the logs only shows the last stream file its opening for transmitting, and the only error message i could find is from the event viewer. embyserver-63719830615.txt error.xml i know it sound like TVHead client plugin, we are using emby mainly for the live tv and we can not remove it, strangely this issue we never faced! Please help as its crashing frequently! Link to comment Share on other sites More sharing options...
wsramahi 1 Posted March 14, 2020 Author Share Posted March 14, 2020 an update for this issue after only 1 hour, i attached the errors i found in the event viewer even after i tried to rerun the server it crashed right after, also there was no user accessing it, logs are attached. embyserver-63719835686.txt error - embyserver-63719835673.xml error - embyserver-63719835650.xml error - embyserver-63719835686.xml embyserver-63719835673.txt embyserver-63719835650.txt Link to comment Share on other sites More sharing options...
Happy2Play 8239 Posted March 14, 2020 Share Posted March 14, 2020 Hard to say since that release has been out for 3 months, but if you were to try a Portable and say place it in a folder on your desktop, does it work? https://emby.media/windows-server.html Sounds like a OS or User profile issue though. Link to comment Share on other sites More sharing options...
wsramahi 1 Posted March 15, 2020 Author Share Posted March 15, 2020 yes its hard to tell whats wrong! also emby have no error catch in general at least to keep it running and log whats going on! however the error attached above error - embyserver-63719835673.xml is confusing, maybe some networking driver! maybe a driver update, also i will try to run from desktop portable and see. Link to comment Share on other sites More sharing options...
Luke 36999 Posted March 15, 2020 Share Posted March 15, 2020 Let us know how you get on. Thanks. Link to comment Share on other sites More sharing options...
wsramahi 1 Posted March 20, 2020 Author Share Posted March 20, 2020 an update to this thread, we updated the server drivers to the latest, specially the NIC, since last post no issues found, we hope its been resolved. Link to comment Share on other sites More sharing options...
Luke 36999 Posted March 20, 2020 Share Posted March 20, 2020 Thanks for the feedback. Link to comment Share on other sites More sharing options...
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