Changed hardware, can no longer remote connect

[robertw3524 1]

I have upgrade my hardware on my emby machine. for some reason my router doesn't allow for me to set up port forwarding on 8096 bc it says it's already in use. i cant see where its in use, and i cant see how to delete it (nor do i have the option of a factory reset) so i decided to use 8099. so i set up port forwarding for port 8099, and emby says it fine, and so does canyouseeme. but i dont seem to be able to access from outside my local network. i have no problems in my lan, my phone, my tv and my other computer can all find it just fine. but if i turn off my wifi, my phone cant connect, nor can my friends phone from their house. 

[mholin 17]

try a browser on your cellphone: http://yourip:8099 

maybe the installed emby app has port 8096 from last install.

when browser is working, try reinstallation of emby app.

 

bye Michael 

[robertw3524 1]

try a browser on your cellphone: http://yourip:8099 

maybe the installed emby app has port 8096 from last install.

when browser is working, try reinstallation of emby app.

 

bye Michael 

I typed in the WAN ip with the 8099 and it just times out. 

[mholin 17]

try to redirect this two ports to your local server as well:

 

1900 UDP

7359 UDP

[robertw3524 1]

try to redirect this two ports to your local server as well:

 

1900 UDP

7359 UDP

where do i do that, emby windows or my router

[Luke 37046]

Those won't impact remote connections. I would suggest checking out our Connection Troubleshooter. Please try the steps listed there and let us know which ones succeed and which ones do not. Thanks !