SajanSharmaNZ 0 Posted February 19, 2020 Share Posted February 19, 2020 (edited) I have setup a library with content type Home videos and photos and added JPG images to this folder. When accessing the images via the mobile app and clicking download they are being stuck in the queue with a status of "Ready to transfer" and not progressing. When trying the same action from a web browser it works fine. When trying to download other content such as movies or tv shows it is working fine; seems to just be the photos. Phones tried: iPhone 10 Max iPhone 11 Samsung S10 Plus Samsung Galaxy Tab A Connection type tried: Mobile Data (4G) WiFi Storage type tried: Internal Storage External Storage (SD Card) File types tried: JPG PNG RAW (CR2) No logs for android existed in phone I have attached emby server logs Emby server version 4.3.1.0 logs2.zip Edited February 19, 2020 by SajanSharmaNZ Link to comment Share on other sites More sharing options...
Luke 37060 Posted February 19, 2020 Share Posted February 19, 2020 HI, yes this is an issue with the server that is resolved in the upcoming 4.4. release. Thanks. Link to comment Share on other sites More sharing options...
SajanSharmaNZ 0 Posted February 19, 2020 Author Share Posted February 19, 2020 Hi, thanks for the reply. I have just installed the 4.4.0.15 beta release and the issue persists? Or is this fix something that still needs to be committed to the beta release? Link to comment Share on other sites More sharing options...
Luke 37060 Posted February 19, 2020 Share Posted February 19, 2020 Try cancelling existing downloads and then queuing up a new one. Link to comment Share on other sites More sharing options...
SajanSharmaNZ 0 Posted February 19, 2020 Author Share Posted February 19, 2020 I have just tried this, also restarted the emby server, and then the physical windows machine the server runs off - issue persists Link to comment Share on other sites More sharing options...
Luke 37060 Posted February 19, 2020 Share Posted February 19, 2020 Please attach the emby server log. thanks. Link to comment Share on other sites More sharing options...
SajanSharmaNZ 0 Posted February 19, 2020 Author Share Posted February 19, 2020 Here are the latest logs logs.zip Link to comment Share on other sites More sharing options...
Luke 37060 Posted February 21, 2020 Share Posted February 21, 2020 This is a whole folder full of logs. What day and time did you attempt to upload an image? Link to comment Share on other sites More sharing options...
SajanSharmaNZ 0 Posted February 21, 2020 Author Share Posted February 21, 2020 20th Feb 2020 between 7am and 9am NZT. That is when we were running our tests after the upgrade to the beta version Link to comment Share on other sites More sharing options...
Luke 37060 Posted March 4, 2020 Share Posted March 4, 2020 @@SajanSharmaNZ are you still running into this? Link to comment Share on other sites More sharing options...
SajanSharmaNZ 0 Posted March 9, 2020 Author Share Posted March 9, 2020 Hi there, I had to downgrade back to the latest stable version as I was getting a couple of other niggly issues - but yes on there i am still having issues with photo downloads Link to comment Share on other sites More sharing options...
Luke 37060 Posted March 9, 2020 Share Posted March 9, 2020 What niggly issues? Link to comment Share on other sites More sharing options...
SajanSharmaNZ 0 Posted March 9, 2020 Author Share Posted March 9, 2020 For some weird reason it kept adding metadata and thumbnails to any new movies I would add, even though all the settings to do this were turned off But I have been quite busy so wasn't able to try fresh install a beta release again to test it again Link to comment Share on other sites More sharing options...
nonyhaha 3 Posted May 8, 2020 Share Posted May 8, 2020 Hello. Any news about this issue? Running 4.4.2.0 and i also cant download pictures . S7 running official android, tried internal and external storage. Link to comment Share on other sites More sharing options...
Luke 37060 Posted May 8, 2020 Share Posted May 8, 2020 Please try again with the next update to the app. thanks. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now