jwilson9 0 Posted February 15, 2020 Share Posted February 15, 2020 (edited) Hello, I've noticed lately in Emby Server v. 4.3.1.0 that when I add new music and try to use the identify feature, the images are not found. I went looking in the log and I see a few errors (see attached shortened log) that I don't quite know how to resolve. Any help would be appreciated. Let me know if you need any further information as well. log.txt Edited February 15, 2020 by jwilson9 Link to comment Share on other sites More sharing options...
Luke 36999 Posted February 16, 2020 Share Posted February 16, 2020 Hi there @@jwilson9, please attach the complete emby server log. Thanks ! Link to comment Share on other sites More sharing options...
jwilson9 0 Posted February 16, 2020 Author Share Posted February 16, 2020 Hi Luke, Thanks for the reply on this, see the attachment to this reply. embyserver.txt Link to comment Share on other sites More sharing options...
Luke 36999 Posted February 16, 2020 Share Posted February 16, 2020 Hi, for starters, I would clear up these permission denied errors and make sure emby server has write access to this folder: System.UnauthorizedAccessException: System.UnauthorizedAccessException: Access to the path '/var/lib/emby-server/plugins/OpenSubtitles.dll' is denied. ---> System.IO.IOException: Permission denied Without this the server is unable to update it's plugins and this could be the cause of your problem. Link to comment Share on other sites More sharing options...
jwilson9 0 Posted February 16, 2020 Author Share Posted February 16, 2020 Alright, I opened up the permissions on that folder and all files/folders within it (i.e. chmod 777) and tested doing an identification on an album and got the same results so far. Updated log attached. embyserver.txt Link to comment Share on other sites More sharing options...
Luke 36999 Posted February 16, 2020 Share Posted February 16, 2020 Hi, the problem is still there: System.UnauthorizedAccessException: System.UnauthorizedAccessException: Access to the path '/var/lib/emby-server/plugins/OpenSubtitles.dll' is denied. ---> System.IO.IOException: Permission denied You need to clear this up from the beginning of the server log. Try shutting down the server and deleting all .dll files underneath: /var/lib/emby-server/plugins Then start back up again, check the server log and make sure those errors are not there. Link to comment Share on other sites More sharing options...
jwilson9 0 Posted February 16, 2020 Author Share Posted February 16, 2020 Ah ok, sorry I didn't do that right the first time. Alright, I think I've resolved the permission errors for the time being. I seem to be getting a different error now regarding a bad gateway when downloading images from MusicBrainz. See the updated log that is attached. embyserver.txt Link to comment Share on other sites More sharing options...
Luke 36999 Posted February 17, 2020 Share Posted February 17, 2020 Can you give it another try? Thanks. Link to comment Share on other sites More sharing options...
jwilson9 0 Posted February 17, 2020 Author Share Posted February 17, 2020 Gave it another try, I'm still not receiving the album art though. However, I do see that the bad gateway issue is resolved. See the new log. It just seems to not be downloading the images automatically. embyserver.txt Link to comment Share on other sites More sharing options...
Luke 36999 Posted February 17, 2020 Share Posted February 17, 2020 Did you check fanart.tv to see if they have an image for it? Link to comment Share on other sites More sharing options...
Solution jwilson9 0 Posted February 17, 2020 Author Solution Share Posted February 17, 2020 Alright, I've figured out why things weren't working on my end. I see that it was user error where I didn't uncheck to look at the advanced settings for the music library to enable image fetchers. After checking the sources, things are working swimmingly now. Thank you for your support on this Luke, I'll be sure to keep these types of things in mind for any future troubles I have. Link to comment Share on other sites More sharing options...
Luke 36999 Posted February 19, 2020 Share Posted February 19, 2020 Thanks for the feedback. Which ones did you have to enable? Most are enabled by default. Link to comment Share on other sites More sharing options...
jwilson9 0 Posted February 20, 2020 Author Share Posted February 20, 2020 I ended up enabling all of the available sources (fanart, musicbrainz, the audiodb). I don't recall if once upon a time I was changing them around or not, but they weren't enabled for me. It was most likely something I did at one point or another. Link to comment Share on other sites More sharing options...
Luke 36999 Posted February 20, 2020 Share Posted February 20, 2020 Thanks for the info. Link to comment Share on other sites More sharing options...
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