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Unexpected DTS transcode shield tv 2019 (tube)

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#41 pgalbavy OFFLINE  

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Posted 23 February 2020 - 01:58 PM

... and one more send logs, this time 17:57 (GMT) also from "PETER" but this did not get remuxed/transcoded.



#42 ebr ONLINE  

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Posted 23 February 2020 - 01:59 PM

The device is running out of memory trying to load the file.  I don't think I've ever seen that before but what else is running at the time?

 

Also, you might try clearing the cache for the app.



#43 pgalbavy OFFLINE  

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Posted 23 February 2020 - 02:01 PM

Huh. I hard restarted the shield earlier (as in remove power and plug back in). I cleared the cache a few days ago, but will try again.

 

Nothing else running that I know of, I just use it as a pure media player, one app at a time. Will look around.



#44 pgalbavy OFFLINE  

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Posted 23 February 2020 - 02:06 PM

Cache cleared. Only other recent running app was Plex. Have cleared cache of that too, just in case. No change in behaviour.



#45 ebr ONLINE  

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Posted 23 February 2020 - 03:15 PM

Cache cleared. Only other recent running app was Plex. 

 

Realize that, when you "quit" an app on the Android platform, it actually doesn't quit.  It is still running in the background.

 

Do you have the Plex server running on the Shield as well?



#46 pgalbavy OFFLINE  

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Posted 23 February 2020 - 03:17 PM

No, no server apps. Neither Emby or Plex or anything. Apart from Emby player app and a couple of games (not run in a very long time) everything is out of the box + auto updates.



#47 pgalbavy OFFLINE  

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Posted 25 February 2020 - 08:05 AM

Apart from factory defaulting my shield (which I will try to make time for on the weekend) is there any other info I can gather at this point? Would a consistently defective HEVC file help (I can probably share via dropbox/gdrive etc.) ?



#48 Luke OFFLINE  

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Posted 25 February 2020 - 09:39 AM

Sure.

#49 pgalbavy OFFLINE  

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Posted 25 February 2020 - 10:04 AM

I have PM'ed a link. Please let me know when you have it as my file quota is limited.



#50 pgalbavy OFFLINE  

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Posted 15 March 2020 - 08:31 AM

I have now reset my shield to factory defaults, installed Emby beta, set some defaults like audio passthrough, and the behaviour is identical.



#51 ebr ONLINE  

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Posted 15 March 2020 - 09:28 AM

Based on this and another report, I'm starting to think that the tube Shield is not quite up to the task of very high bitrate HEVC items...



#52 pgalbavy OFFLINE  

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Posted 15 March 2020 - 02:13 PM

Oh, that's my oversight, I didn't even motive the specific shield version mentioned in the subject line. Mine is the original Shield TV, not the 2019 tube. Sorry for confusiuoin.



#53 pgalbavy OFFLINE  

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Posted 15 March 2020 - 04:00 PM

Also, to reemphasize this, it's not the hardware. All the same videos I have issues with on Emby play fine (direct) on Plex.





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