Highmere 0 Posted February 9, 2020 Share Posted February 9, 2020 Hello everyone, I'm a new emby user since a week or two. But there is a problem that keeps occuring. When a streamed a video to my chromecast it showed subtitles, but this was only the first day. Now when I try to stream the same movie (or other) it doesn't show any subtitles. When I pauze the video on mobile when it shows a subtitle and than stream it, it will show that sentence for a split second and nothing after. Context: - I run my emby server on a synology - I use opensubtitles as automatic source - self added subtitles are having the correct naming (showed at the ? in emby) - I have searched the forum but didn't come across some solution Thanks for helping. Link to comment Share on other sites More sharing options...
Luke 37006 Posted February 11, 2020 Share Posted February 11, 2020 HI there @@Highmere, can you please go over an example? Are you sure your subtitles have text at that time of the video? If you play directly on the mobile device instead of Chromecast, how does that compare? Link to comment Share on other sites More sharing options...
Highmere 0 Posted February 11, 2020 Author Share Posted February 11, 2020 Hello, yes the subtitles work on mobile. Just not on chromecast. Link to comment Share on other sites More sharing options...
gregcab81 0 Posted February 11, 2020 Share Posted February 11, 2020 Hi everybody, I've a similar issue, related to streaming sub to chromecast. I attach some logs, hoping they'll be useful. Thanks in advance Leo ffmpeg-directstream-2ee82ed8-3b7b-47c6-a8c4-33233d8f851e_1.txt embyserver.txt Link to comment Share on other sites More sharing options...
Luke 37006 Posted February 13, 2020 Share Posted February 13, 2020 Hi everybody, I've a similar issue, related to streaming sub to chromecast. I attach some logs, hoping they'll be useful. Thanks in advance Leo hi there @@gregcab81, are you sure you have an issue? it looks like you haven't selected any subtitles. What exactly did you do? Link to comment Share on other sites More sharing options...
Luke 37006 Posted February 13, 2020 Share Posted February 13, 2020 Hello, yes the subtitles work on mobile. Just not on chromecast. @@Highmere can we please look at an example? Please attach the information requested in how to report a media playback issue. thanks ! Link to comment Share on other sites More sharing options...
gregcab81 0 Posted February 13, 2020 Share Posted February 13, 2020 hi there @@gregcab81, are you sure you have an issue? it looks like you haven't selected any subtitles. What exactly did you do? Hi Luke, I simply select the movie from the app, change language, select subtitle (I think they're in the mkv file). On the app, it works fine (I see subtitles), when I try to stream on chromecast, subs aren't showing. I'll try again later, and I give you new logs. Thanks for the attention Link to comment Share on other sites More sharing options...
gregcab81 0 Posted February 15, 2020 Share Posted February 15, 2020 hi there @@gregcab81, are you sure you have an issue? it looks like you haven't selected any subtitles. What exactly did you do? I attach the logs and the screenshot of the selection from the app. As you can see, I selected english language and italian sub. I press on cast icon, I select my chromecast (Successfully connected). Then I press play and no sub are shown Hope we can find a solution. thanks ffmpeg-directstream-fcc9861d-6556-4f30-8503-b7cef9a62c25_1.txt embyserver.txt Link to comment Share on other sites More sharing options...
Highmere 0 Posted February 15, 2020 Author Share Posted February 15, 2020 Hi @@gregcab81, I fixed the my problem.there was one file that messed it up. Maybe try to redownload the file and try again. I use opensubtitles to get my subtitles. I solved my problem by using a new file and not using selfdownloaded subtitles. Hope this helps Link to comment Share on other sites More sharing options...
Luke 37006 Posted February 25, 2020 Share Posted February 25, 2020 @@Highmere thanks for the feedback ! What do you mean by one file that messed it up? Link to comment Share on other sites More sharing options...
gregcab81 0 Posted February 26, 2020 Share Posted February 26, 2020 @@Highmere thanks for the feedback ! What do you mean by one file that messed it up? @@Luke not my case. The sub shows up perfectly on my smartphone. The issue is about streaming to chromecast Link to comment Share on other sites More sharing options...
Highmere 0 Posted February 26, 2020 Author Share Posted February 26, 2020 (edited) @@Luke i'm not sure what went wrong. I downloaded the a different clip (same content) from another source and it worked. @@gregcab81 try to download your content from a different source, and try another resolution. Hope this helps. I had exactly the same problem. Try some other movies as well. Edited February 26, 2020 by Highmere Link to comment Share on other sites More sharing options...
FredMuppeteer 11 Posted July 22, 2020 Share Posted July 22, 2020 I have this issue with chromecast but only on certain shows/seasons. The subs play fine on the android app or in the browser, they are named correctly, but they just don't appear when casting. I've tried replacing the srt files with ones downloaded through emby but they still don't show. Link to comment Share on other sites More sharing options...
Luke 37006 Posted July 23, 2020 Share Posted July 23, 2020 5 hours ago, FredMuppeteer said: I have this issue with chromecast but only on certain shows/seasons. The subs play fine on the android app or in the browser, they are named correctly, but they just don't appear when casting. I've tried replacing the srt files with ones downloaded through emby but they still don't show. @FredMuppeteer can we please look at an example? thanks ! Link to comment Share on other sites More sharing options...
FredMuppeteer 11 Posted July 23, 2020 Share Posted July 23, 2020 Log attached, it was an episode of Malcolm In the Middle. There were a few sub files so I tried switching between them. Then I removed them all and downloaded a new one from open subs (through the emaby app). Strangely, when I stopped the video, the subs appeared for a split second. I hope this helps, if you have need anything else from me just let me know! embyserver.txt Link to comment Share on other sites More sharing options...
Luke 37006 Posted July 27, 2020 Share Posted July 27, 2020 OK we are looking into this. Thanks for reporting. Link to comment Share on other sites More sharing options...
Netbug 26 Posted January 4, 2021 Share Posted January 4, 2021 I've been experiencing the same thing. Is this still being investigated? Thanks. Link to comment Share on other sites More sharing options...
Luke 37006 Posted January 4, 2021 Share Posted January 4, 2021 2 hours ago, Netbug said: I've been experiencing the same thing. Is this still being investigated? Thanks. Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. thanks ! Link to comment Share on other sites More sharing options...
Netbug 26 Posted January 4, 2021 Share Posted January 4, 2021 11 hours ago, Luke said: Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. thanks ! Hey, Luke. Here's the information as requested: Issue: When playing some media back through Chromecast, subtitles do not show. The subtitles are present in the media and play fine through the app on my phone or on my computer. The video is in an MKV container. Subtitles are "SUBRIP". Log of playback of that file is attached as are two screenshots from my phone (one showing playback with subs on the phone, the second showing subs enabled while casting) and a picture of the TV showing the same scene without subs. Please let me know if I've missed anything. ffmpeg-directstream-a3c186ee-600e-494a-afa3-306d554a6658_1.txt Link to comment Share on other sites More sharing options...
Luke 37006 Posted January 4, 2021 Share Posted January 4, 2021 5 hours ago, Netbug said: Hey, Luke. Here's the information as requested: Issue: When playing some media back through Chromecast, subtitles do not show. The subtitles are present in the media and play fine through the app on my phone or on my computer. The video is in an MKV container. Subtitles are "SUBRIP". Log of playback of that file is attached as are two screenshots from my phone (one showing playback with subs on the phone, the second showing subs enabled while casting) and a picture of the TV showing the same scene without subs. Please let me know if I've missed anything. ffmpeg-directstream-a3c186ee-600e-494a-afa3-306d554a6658_1.txt 10.79 kB · 0 downloads And the main emby server log? Link to comment Share on other sites More sharing options...
Netbug 26 Posted January 4, 2021 Share Posted January 4, 2021 7 minutes ago, Luke said: And the main emby server log? Sorry about that. I get somewhat confused with logs. I believe it's this one that I am attaching now. embyserver-63745284067.txt Link to comment Share on other sites More sharing options...
Netbug 26 Posted January 6, 2021 Share Posted January 6, 2021 Were those logs of any use, @Luke? Any further information needed from me? Link to comment Share on other sites More sharing options...
Luke 37006 Posted January 14, 2021 Share Posted January 14, 2021 On 1/6/2021 at 3:45 PM, Netbug said: Were those logs of any use, @Luke? Any further information needed from me? @Netbug are you sure that is the right log file from when you attempted playback? I don't see any playback activity there. That just looks like the first couple seconds of the server starting up. Link to comment Share on other sites More sharing options...
Netbug 26 Posted January 14, 2021 Share Posted January 14, 2021 Sorry. The section on server logs here... ...is not very clear. How do we identify which log is which? I see transcode logs, emberserver logs, emberserver followed by a number. How do I know which one you need? Link to comment Share on other sites More sharing options...
Luke 37006 Posted January 14, 2021 Share Posted January 14, 2021 8 minutes ago, Netbug said: Sorry. The section on server logs here... ...is not very clear. How do we identify which log is which? I see transcode logs, emberserver logs, emberserver followed by a number. How do I know which one you need? Simply reproduce the problem again, then attach all log files that were modified during that timeframe. Thanks. Link to comment Share on other sites More sharing options...
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