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Download simply does not work !!! Does it work for you???


chudak

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Select a series, download, episodes show up in download section on iPhone, status shows "transferring" for some files, still status does not update (!), and then 1-2 files finish download and the rest does not.

 

It used to work better, but now no love at all, very frustrating and disappointing ! 

Edited by chudak
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Hi, are you being patient? Please discuss an example and see how to report a problem:

https://emby.media/community/index.php?/topic/790-how-to-report-a-problem/?view=getnewpost

Thanks.

 

Oh you won't believe how patient I was !  

I believe we discussed it before and reports were filed and no love, no status updates and no downloads  :(

 

It'd be great to hear from other users say otherwise.

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  • 2 weeks later...

@@Luke here is all steps.

 

Select a movie in iPhone Emby app and say Download

Via iPhone app, Downloads - nothing being downloaded shown (!)

Via browser emby server management -  the selected movie shown as "Ready To Transfer"

This all stay unchanged forever and as result no movie got downloaded.

Logs file embyserver.txt don't show anything related to this download

 

I tried in different network configurations, e.g. tried download on local WiFi network as well as on cell network with the same results.

Note: same steps work fine on iPad (!)

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Did you make sure to attach the information requested?

you mean logs ?

nothing in it 

Edited by chudak
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Yes and discussion of an example.

 

 

And this thread is not  "discussion of an example" ?

Confused :(

Edited by chudak
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Happy2Play

I am on Windows but testing this with a Movie I can only get my iPhone 7 to download if I select 4Mbps or lower.  Anything higher I get this error.

2020-02-09 11:50:16.850 Error HttpServer: Error in ReceiveAsync
	*** Error Report ***
	Version: 4.4.0.12
	Command line: Y:\Emby-Server\system\EmbyServer.dll -noautorunwebapp
	Operating system: Microsoft Windows NT 6.2.9200.0
	64-Bit OS: True
	64-Bit Process: True
	User Interactive: True
	Runtime: file:///Y:/Emby-Server/system/System.Private.CoreLib.dll
	System.Environment.Version: 3.1.1
	Processor count: 12
	Program data path: Y:\Emby-Server\programdata
	Application directory: Y:\Emby-Server\system
	System.IO.IOException: System.IO.IOException: Unexpected end of stream
	   at Microsoft.AspNetCore.WebSockets.Protocol.CommonWebSocket.EnsureDataAvailableOrReadAsync(Int32 bytesNeeded, CancellationToken cancellationToken)
	   at Microsoft.AspNetCore.WebSockets.Protocol.CommonWebSocket.ReadNextFrameAsync(CancellationToken cancellationToken)
	   at Microsoft.AspNetCore.WebSockets.Protocol.CommonWebSocket.ReceiveAsync(ArraySegment`1 buffer, CancellationToken cancellationToken)
	   at System.Net.WebSockets.WebSocket.ReceiveAsync(Memory`1 buffer, CancellationToken cancellationToken)
	   at Emby.Server.Implementations.HttpServer.KestrelHost.KestrelWebSocket.StartReceive()
	Source: Microsoft.AspNetCore.WebSockets.Protocol
	TargetSite: Void MoveNext()
Edited by Happy2Play
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I am on Windows but testing this with a Movie I can only get my iPhone 7 to download if I select 4Mbps or lower.  Anything higher I get this error.


 

That's interesting.

My server is on ubuntu 16.04

I tried 4Mbps and actually saw conversion progress  on the server side.

However after conversion completion - still nothing was downloaded on iPhone 

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Happy2Play

That's interesting.

My server is on ubuntu 16.04

I tried 4Mbps and actually saw conversion progress  on the server side.

However after conversion completion - still nothing was downloaded on iPhone 

I never let the process finish, I will do a complete test and update here.

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Happy2Play

@@Happy2Play

 

I can't find any traces of a file being downloaded in my logs.

How do you know that error related to your download ?

The corresponding line above the error.

2020-02-09 11:47:14.627 Info HttpServer: HTTP Response 200 to 192.168.xxx.x. Time: 1ms. http://server:8096/emby/Sync/Jobs?UserId=xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxb&IncludeProviders=ConvertSyncProvider
2020-02-09 11:47:14.736 Error HttpServer: Error in ReceiveAsync
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The corresponding line above the error.

2020-02-09 11:47:14.627 Info HttpServer: HTTP Response 200 to 192.168.xxx.x. Time: 1ms. http://server:8096/emby/Sync/Jobs?UserId=xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxb&IncludeProviders=ConvertSyncProvider
2020-02-09 11:47:14.736 Error HttpServer: Error in ReceiveAsync

 

 

I don't see such error on my log :(

But if I have converted movie file via my server Wen UI manager, don't I have to be able to find this file/movie name in the log ? 

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Happy2Play

My 4Mbps download transferred upon conversion completion.  But am unable to download anything higher in my testing.  @@Luke

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My 4Mbps download transferred upon conversion completion.  But am unable to download anything higher in my testing.  @@Luke

Why weren't you?

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