stresskills 0 Posted January 22, 2020 Share Posted January 22, 2020 Hi, I just wanted to offer some help for those having subtitle playback issues on emby firecube tv app. Case: I have 2 firecube tv's with emby app Playing video with subtitle can work for 30 seconds to a few minutes then stops entirely or becomes out of sync. Subtitles work perfectly on s9 android app and computer browser playback Temporary solution: Since I know the subs are ok I figured it must be the playback. I installed VLC player for fire tv Went to Emby settings and enabled "External Video Playback" Tested and confirmed subtitles worked perfect even with skipping back and forth in the video they stayed in sync. Until there's an update it works for now.. I hope that helps someone. Link to comment Share on other sites More sharing options...
ebr 14897 Posted January 22, 2020 Share Posted January 22, 2020 Hi. Can you please provide details on exactly how these items are playing back? Logs from an example are best. Thanks. How to Report a Problem Link to comment Share on other sites More sharing options...
stresskills 0 Posted January 22, 2020 Author Share Posted January 22, 2020 Unfortunately it's not my server so I don't have access to server logs. From Fire tv I could try "These apps have the option to send an app log to us electronically." but how would you know it's my log file? Would it be useful to you? Link to comment Share on other sites More sharing options...
ebr 14897 Posted January 22, 2020 Share Posted January 22, 2020 From Fire tv I could try "These apps have the option to send an app log to us electronically." but how would you know it's my log file? By you providing the information requested in those instructions after you send it. It won't be as valuable without the server logs but it is worth a try. Thanks. Link to comment Share on other sites More sharing options...
stresskills 0 Posted January 22, 2020 Author Share Posted January 22, 2020 I have sent the debug log. I hope that helps. Link to comment Share on other sites More sharing options...
ebr 14897 Posted January 23, 2020 Share Posted January 23, 2020 I have sent the debug log. I hope that helps. At exactly what time? What Emby user was logged in? What exactly occurred during the log? Link to comment Share on other sites More sharing options...
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