EmbyLearner 2 Posted January 19, 2020 Share Posted January 19, 2020 Team, Need Help. Windows 10. Dell 8910. Used Emby Theater last night fine watched my recorded shows etc... no issues. Went to open Emby Theater this morning and I get a "connection failure". So I go to the server machine and discover 2 things I have not had issue with before 1. Emby all the sudden can't connect to localhost and wont open the Emby dashboard (on the server machine) 2. There were 6 or 7 instance of Emby Server showing up in the system tray for some reason I have since tried everything in my limited repertoire to troubleshoot the problem Restarting Reinstalling Emby Checked firewall Ports open Flushed DNS Checked the hosts folder seems fine Can someone please help me out on this as I have not made any changes that should have caused this to happen Link to comment Share on other sites More sharing options...
Luke 37060 Posted January 19, 2020 Share Posted January 19, 2020 Hi, did you try rebooting the machine? Link to comment Share on other sites More sharing options...
EmbyLearner 2 Posted January 19, 2020 Author Share Posted January 19, 2020 Hey Luke Yes 1st in my list of things I tried. Link to comment Share on other sites More sharing options...
ebr 14910 Posted January 19, 2020 Share Posted January 19, 2020 So, the server is probably crashing for some reason. I would start by looking at any plug-ins you recently installed. Please post a log from when you start the server and then it isn't reachable. Thanks. How to Report a Problem Link to comment Share on other sites More sharing options...
EmbyLearner 2 Posted January 19, 2020 Author Share Posted January 19, 2020 Thanks CBW Have not installed any new plugins Here are the log files embyserver.txt embyserver-63714556801.txt embyserver-63714643201.txt embyserver-63714683356.txt embyserver-63714680640.txt embyserver-63714729600.txt embyserver-63714739112.txt embyserver-63714816000.txt Link to comment Share on other sites More sharing options...
Luke 37060 Posted January 19, 2020 Share Posted January 19, 2020 Is there anything in windows event viewer about it? Link to comment Share on other sites More sharing options...
EmbyLearner 2 Posted January 19, 2020 Author Share Posted January 19, 2020 Bingo! Lots of .Net Runtime errors. (Event ID 1026) Saw another post below from Aug 3rd also no Access to Dashboard after Update to 4.2.0 (Started by lonnieb554) Here are the details from Event Viewer + System - Provider [ Name] .NET Runtime - EventID 1026 [ Qualifiers] 0 Level 2 Task 0 Keywords 0x80000000000000 - TimeCreated [ SystemTime] 2020-01-19T17:53:05.849275100Z EventRecordID 3760 Channel Application Computer Family-PCW10 Security - EventData Application: EmbyServer.exe CoreCLR Version: 4.700.19.51502 .NET Core Version: 3.0.1 Description: The process was terminated due to an unhandled exception. Exception Info: System.ArgumentNullException: Value cannot be null. (Parameter 'key') at System.Collections.Concurrent.ConcurrentDictionary`2.ThrowKeyNullException() at System.Collections.Concurrent.ConcurrentDictionary`2.TryRemove(TKey key, TValue& value) at Emby.LiveTV.TimerManager.StopTimer(TimerInfo item) at Emby.LiveTV.TimerManager.AddOrUpdateSystemTimer(TimerInfo item, Boolean scheduleSystemWakeTimer) at Emby.LiveTV.TimerManager.RestartTimers() at Emby.LiveTV.EmbyTV.Start() at System.Threading.Tasks.Task.<>c.<ThrowAsync>b__139_0(Object state) at System.Threading.SynchronizationContext.<>c.<Post>b__12_0(ValueTuple`2 s) at System.Threading.QueueUserWorkItemCallbackDefaultContext`1.Execute() at System.Threading.ThreadPoolWorkQueue.Dispatch() at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback() Link to comment Share on other sites More sharing options...
Solution EmbyLearner 2 Posted January 20, 2020 Author Solution Share Posted January 20, 2020 Hey where did everyone go?. I guess this one was a little much. Looks like windows update did something with the .net framework 3.5/4.8 update and the cumulative update for windows that threw things out of wack. I deleted all traces and reinstalled Emby Server from scratch. A bit time consuming but seemed to be the only option. Link to comment Share on other sites More sharing options...
Luke 37060 Posted January 20, 2020 Share Posted January 20, 2020 Sorry, I am actually going to look at this. Your event viewer snippet does contain an error trace that we can catch and handle to prevent crashing. Link to comment Share on other sites More sharing options...
EmbyLearner 2 Posted January 20, 2020 Author Share Posted January 20, 2020 No worries. Sent you the Logs and Event Viewer info before wiping it. Hope it helps in your development. Great things came of it though. A clean install once in a while is a good thing. I was able to get the latest versions of Emby Server and Theater setting them up from scratch. Lots of improvements great job team! Heads up I think one of the factors is that I record and watch a bunch of news shows daily. Sometimes I watch and delete several days worth of shows due to my lifestyle. Felt like Emby didn't like that too much. started getting stutter, audio sync issues and degraded performance in general from all the watching and deleting. Emby is back up now and better than ever! Link to comment Share on other sites More sharing options...
Luke 37060 Posted January 20, 2020 Share Posted January 20, 2020 Thanks for the feedback ! Link to comment Share on other sites More sharing options...
Lighthammer 80 Posted January 21, 2020 Share Posted January 21, 2020 (edited) The latest Windows "Emergency" Update actually broke my server too. I had to restore from my backup and then redownload the update to fix the issue. There's something that the Windows Update seemed to mess up with folder permissions and it was a REALLY big mess. I'm hearing from my Microsoft Contacts a lot of people had the problem but it was minimized by the fact they caught it after a few reports and reposted the update. If you dont have a backup but can get into the Windows Machine, you might consider trying to uninstall that update, then redownload and install it again. You'll probably have to reinstall Emby too. Just do that from the web installer, but dont change anything about the install. Just let it install to where it goes by default. Edited January 21, 2020 by Lighthammer 1 Link to comment Share on other sites More sharing options...
EmbyLearner 2 Posted January 21, 2020 Author Share Posted January 21, 2020 Thanks Lighthammer, Do you have the Microsoft "K" numbers for the updates that you are referring to? Can you please post them. I think I have resolved the issue but have quite a few computers I would like to check and help others with. Link to comment Share on other sites More sharing options...
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