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Emby web app user issue

web app user issue wrong login

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#1 ukendtperson OFFLINE  

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Posted 14 January 2020 - 04:57 AM

Hi.

 

I hope you guys can help a bit.

 

Yesterday i tried installing emby on my server and that succeeded.

I then got the url "server".feralhosting.com:8096

Then i accessed that and created a user.

 

So far so good.

But then i'm no longer able to login to the emby web app (emby connect).

 

It's just saying "invalid username or password. Please try again"

I have tried a lot of different combinations, to be sure that i hadn't typed anything wrong.

 

I then tried "forgot password" - but then it's just say "Please try again within your home network to initiate the password reset process"

And i have tried on 3 different wifi connections.

 

I can fine login to the emby community (as you may see from the post) :)

 

Is there anyone who know what to do now?

 



#2 seanbuff OFFLINE  

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Posted 14 January 2020 - 06:07 AM

Hi. 

Since you said you installed this server yourself. Are you able to access it via it's internal IP address (e.g. 192.168.0.10:8096)

 

If you were successfully able to create an account in the first place, you should be prompted with a login page, showing your new user.

 

Also, since you are trying to sign in with your Emby Connect account, did you add your email/username to the Emby Connect box when creating the user?

 

5e1d924fd4595_20200114_210059.png

 

Only if you populated the above text box should you be attempting to sign in with your Emby Connect username and password (same as this forum) -- otherwise, it's likely that your user does not have a password at all.



#3 ukendtperson OFFLINE  

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Posted 14 January 2020 - 06:25 AM

Hi @seanbuff

 

I can't access through the ip in the example. But i can access through the link i get in the ssh client "server".feralhosting.com:8096

 

Hmm. That's maybe where the problem is. I don't recall typing anything in the box in the picture. :/

 

 

Hi. 

Since you said you installed this server yourself. Are you able to access it via it's internal IP address (e.g. 192.168.0.10:8096)

 

If you were successfully able to create an account in the first place, you should be prompted with a login page, showing your new user.

 

Also, since you are trying to sign in with your Emby Connect account, did you add your email/username to the Emby Connect box when creating the user?

 

5e1d924fd4595_20200114_210059.png

 

Only if you populated the above text box should you be attempting to sign in with your Emby Connect username and password (same as this forum) -- otherwise, it's likely that your user does not have a password at all.

 



#4 seanbuff OFFLINE  

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Posted 14 January 2020 - 07:53 AM

Perhaps you could show us a screenshot of your login page?

 

Do you see your user listed there? If not and you are using 'Manual' login, I would try entering your username without a password.



#5 ukendtperson OFFLINE  

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Posted 14 January 2020 - 12:34 PM

I don't see users anywhere and i just get same respons when just entering the username.

 

Isn't there a way to completely remove the user and then i can start over?

I think i know what i did wrong. But when i'm not able to login, i can't fix it /:

 

If that's not possible, then here's some screenshots:

5e1ded7c84bf0_2020011417_33_16Emby.jpg5e1ded9b53b19_2020011417_33_44Embyforgot



#6 Luke OFFLINE  

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Posted 14 January 2020 - 02:24 PM

That is your local login screen so try the username and password on your local server rather than your emby connect credentials.

#7 ukendtperson OFFLINE  

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Posted 14 January 2020 - 03:16 PM

I've actually already tried, and just tried again to be sure.

Unfortunately still doesn't work.

 

Any ideas on how to delete the user so i can start over?



#8 Luke OFFLINE  

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Posted 14 January 2020 - 04:27 PM

What operating system are you running the server on?



#9 Luke OFFLINE  

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Posted 14 January 2020 - 04:27 PM

Can you run the web app on localhost?



#10 Happy2Play OFFLINE  

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Posted 14 January 2020 - 04:43 PM

If you are not seeing User icons you may have disabled them on LAN, by default only WAN icons are disabled.

 

5e1e274d423bf_users.jpg

 

But the Forgot Password pop-up would suggest you are not on your LAN, or you have edited your Dashboard-Network settings an LAN connections are being seen as external.



#11 Happy2Play OFFLINE  

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Posted 14 January 2020 - 04:47 PM

This topic is bouncing between local/DDNS and connect user logins.  Please list the exact process you are using.


Edited by Happy2Play, 14 January 2020 - 04:48 PM.






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