jxb1234 9 Posted December 28, 2019 Share Posted December 28, 2019 The guide is not loading today. It was there yesterday. Has something changed? Works on web app and android phone. Link to comment Share on other sites More sharing options...
Luke 37060 Posted December 28, 2019 Share Posted December 28, 2019 Hi there, what do you mean exactly by not loading? Link to comment Share on other sites More sharing options...
jxb1234 9 Posted December 28, 2019 Author Share Posted December 28, 2019 It's a blue screen with the date across the top. Under that is the time. No channels are listed. Link to comment Share on other sites More sharing options...
Luke 37060 Posted December 28, 2019 Share Posted December 28, 2019 How many channels do you have, roughly? Link to comment Share on other sites More sharing options...
jxb1234 9 Posted December 28, 2019 Author Share Posted December 28, 2019 72 channels. Link to comment Share on other sites More sharing options...
Luke 37060 Posted December 29, 2019 Share Posted December 29, 2019 Ok, we'll take a look at this. Thanks for reporting. Link to comment Share on other sites More sharing options...
jxb1234 9 Posted December 29, 2019 Author Share Posted December 29, 2019 I've resolved this. It was because I'd logged in with an account with parental controls set to GB12 and 'block all unrated' setting enabled. I guess all free to air tv is unrated? Link to comment Share on other sites More sharing options...
Luke 37060 Posted December 29, 2019 Share Posted December 29, 2019 Thanks for the feedback. What guide data are you using? Link to comment Share on other sites More sharing options...
jxb1234 9 Posted December 29, 2019 Author Share Posted December 29, 2019 Emby guide Link to comment Share on other sites More sharing options...
Luke 37060 Posted December 29, 2019 Share Posted December 29, 2019 Hmm, usually the guide data will have ratings. Can you click into some of the program detail screens to see what the ratings are? Link to comment Share on other sites More sharing options...
jxb1234 9 Posted December 29, 2019 Author Share Posted December 29, 2019 I can't see any rating on any of the TV shows. Where would it be? EastEnders NEW 2019 Mon, 30 Dec 20:00 – 20:30 CH 1 BBC ONE West Drama, Soap Record Series Record It's New Year's Eve in Walford, and everyone gears up to ring in the new year. Linda continues to hide what happened on Christmas Day from her family, while Whitney makes a surprising discovery. Link to comment Share on other sites More sharing options...
Spaceboy 2493 Posted December 29, 2019 Share Posted December 29, 2019 I don’t believe any uk tv is age rated at all Link to comment Share on other sites More sharing options...
Luke 37060 Posted December 29, 2019 Share Posted December 29, 2019 Yea that's exactly where it would be, so the guide data must not have a rating for it. Link to comment Share on other sites More sharing options...
jxb1234 9 Posted December 29, 2019 Author Share Posted December 29, 2019 Great, that's the end of this problem then. Thanks for your help. Link to comment Share on other sites More sharing options...
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