Orphan_Script 1 Posted December 24, 2019 Share Posted December 24, 2019 (edited) I am an Emby premiere subscriber, trying to use Emby Theater. When starting a show, it prompts me to activate my premiere subscription. When I click 'already paid?' the only option is 'I already have Emby premiere'. It then tells me to ensure I've setup Premiere in my server dashboard, which I have. When I go to my server dashboard, it shows the key I received by email. I clicked 'save' again but nothing has changed or updated on either end. In the web UI, there is also the 'Get Emby Premiere' button at the upper right hand corner. That presents the same option ('Already paid?', etc). Playback is working in the WebUI but obviously not in theater. Looking into past posts about this, it looks like some people recommended clearing your browser cache (which I've done), and the only other information I can find from Emby is posts from 2016 asking users to wait for an update. Just wondering what I can do about this right now. I have paid but neither interface seem to recognize that I'm a premiere member. Edited December 24, 2019 by Orphan_Script Link to comment Share on other sites More sharing options...
Happy2Play 8281 Posted December 24, 2019 Share Posted December 24, 2019 Can you post a server log of when you clicked save for the Premiere key. Link to comment Share on other sites More sharing options...
Orphan_Script 1 Posted December 24, 2019 Author Share Posted December 24, 2019 (edited) Here's my log from a moment after I clicked save again, thanks. embyserver.txt Edited December 24, 2019 by Orphan_Script Link to comment Share on other sites More sharing options...
Luke 37060 Posted December 25, 2019 Share Posted December 25, 2019 Does the server dashboard show a gold coin to reflect your premiere status? Link to comment Share on other sites More sharing options...
Orphan_Script 1 Posted December 27, 2019 Author Share Posted December 27, 2019 Sorry for the delay (Holidays and all). When I am at my PC that runs Emby, viewing the dashboard, I do have the gold coin icon in the dashboard. At the moment I'm accessing it remotely, signed into the same account, and it's not there. I also have no problems using theater on the host PC, it only seems to be an issue remotely. Link to comment Share on other sites More sharing options...
Luke 37060 Posted January 1, 2020 Share Posted January 1, 2020 Hi, it sounds like the machine you're running Emby Theater from is unable to reach our admin domain, https://mb3admin.com Can you verify that nothing is blocking the connection from there? Thanks. Link to comment Share on other sites More sharing options...
nayshalk 0 Posted November 30, 2020 Share Posted November 30, 2020 Hi I am also having the same issue. embyserver.txt Link to comment Share on other sites More sharing options...
Luke 37060 Posted December 1, 2020 Share Posted December 1, 2020 23 hours ago, nayshalk said: Hi I am also having the same issue. embyserver.txt 145.08 kB · 0 downloads Hi there, are you still having an issue with this? Link to comment Share on other sites More sharing options...
nayshalk 0 Posted December 1, 2020 Share Posted December 1, 2020 Yes still facing this issue :( Link to comment Share on other sites More sharing options...
Luke 37060 Posted December 2, 2020 Share Posted December 2, 2020 On 12/1/2020 at 11:34 AM, nayshalk said: Yes still facing this issue Have you seen our help article on this? https://support.emby.media/support/solutions/articles/44001173116-my-emby-key-says-it-is-invalid-or-missing Link to comment Share on other sites More sharing options...
nayshalk 0 Posted December 3, 2020 Share Posted December 3, 2020 15 hours ago, Luke said: Have you seen our help article on this? https://support.emby.media/support/solutions/articles/44001173116-my-emby-key-says-it-is-invalid-or-missing I have tried those steps and still showing same issue. The logs are from step2. embyserver (1).txt Link to comment Share on other sites More sharing options...
Luke 37060 Posted December 6, 2020 Share Posted December 6, 2020 On 12/3/2020 at 3:36 AM, nayshalk said: I have tried those steps and still showing same issue. The logs are from step2. embyserver (1).txt 352.59 kB · 0 downloads Have you entered your Emby Premiere key into your Emby Server? Link to comment Share on other sites More sharing options...
nayshalk 0 Posted December 6, 2020 Share Posted December 6, 2020 19 minutes ago, Luke said: Have you entered your Emby Premiere key into your Emby Server? Yes i have even removed it and saved and then entered it again! Link to comment Share on other sites More sharing options...
Luke 37060 Posted December 6, 2020 Share Posted December 6, 2020 Does the machine running Emby Theater have access to the internet? Link to comment Share on other sites More sharing options...
nayshalk 0 Posted December 6, 2020 Share Posted December 6, 2020 14 minutes ago, Luke said: Does the machine running Emby Theater have access to the internet? Yes it does mate! Really weird Link to comment Share on other sites More sharing options...
HighlandStrnge 0 Posted May 29, 2022 Share Posted May 29, 2022 same here Link to comment Share on other sites More sharing options...
ebr 14910 Posted May 29, 2022 Share Posted May 29, 2022 10 hours ago, HighlandStrnge said: same here Hi. This is a very old topic. Can you please describe exactly what your issue is? Thanks. Link to comment Share on other sites More sharing options...
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