Amanod1118 0 Posted December 24, 2019 Share Posted December 24, 2019 (edited) I have a Roku and as of two days ago have not been able to play TV shows or movies. When I click on "play" it will not download and then an error "playback error, too many bitrates" appears. My emby user is Amanod1118, I use Server-8. I sent in a "Send Log" on December 23rd at PST 5:43pm. Please help! Edited December 24, 2019 by Amanod1118 Link to comment Share on other sites More sharing options...
Luke 36887 Posted December 24, 2019 Share Posted December 24, 2019 Hi there, thanks for doing that. can you please also attach the emby server log from that time? You can learn how to do that here: https://emby.media/community/index.php?/topic/739-how-to-report-a-problem/ Thanks. Link to comment Share on other sites More sharing options...
Amanod1118 0 Posted December 24, 2019 Author Share Posted December 24, 2019 I cannot figure out how to do that. I downloaded emby on my phone and use an app with Roku on my TV. Link to comment Share on other sites More sharing options...
Amanod1118 0 Posted December 24, 2019 Author Share Posted December 24, 2019 (edited) Any advice? Edited December 24, 2019 by Amanod1118 Link to comment Share on other sites More sharing options...
Happy2Play 8145 Posted December 24, 2019 Share Posted December 24, 2019 (edited) I have a Roku and as of two days ago have not been able to play TV shows or movies. When I click on "play" it will not download and then an error "playback error, too many bitrates" appears. My emby user is Amanod1118, I use Server-8. I sent in a "Send Log" on December 23rd at PST 5:43pm. Please help! Assuming I am reading this correctly, you are using someone else's server as Emby does not provide any content. You would need to contact your provider not Emby. . Emby is NOT a media streaming service. We provide no content. Emby is a Personal Media Server platform. You must have your own server installed and your own media (or Live TV tuner). Edited December 24, 2019 by Happy2Play Link to comment Share on other sites More sharing options...
Luke 36887 Posted December 24, 2019 Share Posted December 24, 2019 Ok so you are connecting to someone else's server, is that true? @@ebr will review the in-app log from the Roku that you submitted. Hopefully that will be enough to diagnose your problem. If not then we'll need involvement from whoever owns the Emby Server that you're connecting to. Link to comment Share on other sites More sharing options...
ebr 14862 Posted December 24, 2019 Share Posted December 24, 2019 Hi. Actually, the message you are seeing is "No valid bitrates" correct? This error is coming from the Roku player and would indicate a problem with the particular item you are trying to play. Please contact the server owner and let us know how it goes. Thanks. Link to comment Share on other sites More sharing options...
speechles 1912 Posted December 24, 2019 Share Posted December 24, 2019 (edited) The "no valid bitrates" means there was no stream fed to the player. This happens when the media moves or changes location (..and no library scan was done yet). It can also happen when a user does not have permission to play said file but somehow could see the file and attempt to play it. There are protections built into the system that can generate this message too. If this is indeed a server you are just using, and not your server you would need to contact that server administrator and work with them to resolve it. The app is working correctly. It will display that message when it is given no streams to play. This isn't truly a media playback issue but something has changed with regard to your user on the server, or their files in respect to your user. That message "no valid bitrates" appears when ffmpeg has been asked to transcode or direct stream/remux. It will show "no compatible streams" if it were to direct play. see here on Roku forums about "no valid bitrates":https://community.roku.com/t5/Roku-Developer-Program/quot-No-valid-bitrates-quot-error-with-HLS-playlist/td-p/528145 It could be a firmware bug on Roku's end. I have been following that thread for answers but none have arrived yet. Edited December 24, 2019 by speechles Link to comment Share on other sites More sharing options...
Amanod1118 0 Posted December 24, 2019 Author Share Posted December 24, 2019 Thanks everyone! Link to comment Share on other sites More sharing options...
Luke 36887 Posted December 25, 2019 Share Posted December 25, 2019 Were you able to contact them? Link to comment Share on other sites More sharing options...
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