ricky_buyo 4 Posted December 22, 2019 Share Posted December 22, 2019 Hi everyone I have a problem with the last update. When I try to enter my user and password, the keyboard doesn’t pop up so I can’t type anything. Any help? Thanks in advance Link to comment Share on other sites More sharing options...
Luke 37029 Posted December 22, 2019 Share Posted December 22, 2019 Hi, what model LG do you have? @@SamES 1 Link to comment Share on other sites More sharing options...
ricky_buyo 4 Posted December 23, 2019 Author Share Posted December 23, 2019 49LH590V Link to comment Share on other sites More sharing options...
SamES 890 Posted December 24, 2019 Share Posted December 24, 2019 49LH590V I'll check in the next few days to see if I can reproduce this, I'm not sure what could cause it. Link to comment Share on other sites More sharing options...
ricky_buyo 4 Posted December 24, 2019 Author Share Posted December 24, 2019 Link to comment Share on other sites More sharing options...
SamES 890 Posted December 25, 2019 Share Posted December 25, 2019 I can't reproduce this. I'm assuming you're using version 1.0.20 (latest store version). If you press the enter/OK button on the remote does that cause the keyboard to open? The only other thing I can suggest trying is to uninstall the app from the TV, then install it again. There's nothing that's changed in the recent version of the app that should impact this, and the popup on-screen keyboard is an automatic LG feature that we don't really have control over. Link to comment Share on other sites More sharing options...
ricky_buyo 4 Posted December 25, 2019 Author Share Posted December 25, 2019 FIXED Thanks for your help guys, I’m not sure what happened. I had already uninstalled and reinstalled the app but nothing changed. The solution was restore the TV to factory settings. 1 Link to comment Share on other sites More sharing options...
SamES 890 Posted December 25, 2019 Share Posted December 25, 2019 FIXED Thanks for your help guys, I’m not sure what happened. I had already uninstalled and reinstalled the app but nothing changed. The solution was restore the TV to factory settings. Wow, that's drastic, but I'm glad it fixed it. Thanks for the update. Link to comment Share on other sites More sharing options...
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